{"id":7812,"date":"2026-03-16T09:38:47","date_gmt":"2026-03-16T13:38:47","guid":{"rendered":"https:\/\/whatsappbusiness.com\/resources\/questions-reponses-sur-whatsapp-pour-les-entreprises\/"},"modified":"2026-04-29T16:44:11","modified_gmt":"2026-04-29T20:44:11","slug":"faq","status":"publish","type":"page","link":"https:\/\/whatsappbusiness.com\/fr\/resources\/faq\/","title":{"rendered":"Questions\/r\u00e9ponses sur WhatsApp pour les entreprises"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-style-surface-dark-green wp-pattern-hero-text-only has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-dark-green--1\">\n<div class=\"wp-block-group alignwide wp-pattern-hero-text-only__content is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-d03b967c wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-26157a64 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-ac784564 wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--0);padding-left:var(--wp--preset--spacing--0)\">\n<h1 id=\"questions-reponses-sur-whatsapp-pour-les-entreprises\" class=\"wp-block-heading is-typography-preset-heading-1 has-brand-green-color has-text-color is-typography-preset-heading-2\">Questions\/r\u00e9ponses sur WhatsApp pour les entreprises<\/h1>\n\n\n\n<p class=\"is-typography-preset-body-lg wp-block-paragraph\">Obtenez des r\u00e9ponses aux questions les plus courantes sur l\u2019utilisation de la plateforme et de l\u2019application WhatsApp\u00a0Business pour la messagerie professionnelle et les interactions avec la client\u00e8le.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-default has-global-padding is-content-justification-center is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-0a4dc64c wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column has-global-padding is-content-justification-left is-layout-constrained wp-container-core-column-is-layout-ac784564 wp-block-column-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--0);padding-left:var(--wp--preset--spacing--0);flex-basis:40%\">\n<div class=\"wp-block-group alignwide is-style-surface-primary is-vertical is-layout-flex wp-container-core-group-is-layout-aebc546c wp-block-group-is-layout-flex is-style-surface-primary--2\" style=\"padding-right:var(--wp--preset--spacing--0);padding-left:var(--wp--preset--spacing--0)\">\n<h4 id=\"categories\" class=\"wp-block-heading is-typography-preset-heading-4\">Cat\u00e9gories<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#enterprise_faq\">Questions\/r\u00e9ponses sur la plateforme WhatsApp\u00a0Business<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#smb_faq\">Questions\/r\u00e9ponses sur l\u2019application WhatsApp\u00a0Business<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-global-padding is-content-justification-left is-layout-constrained wp-container-core-column-is-layout-ac784564 wp-block-column-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--0);padding-left:var(--wp--preset--spacing--0);flex-basis:70%\">\n<div class=\"wp-block-group alignfull is-style-surface-primary wp-pattern-faq-stacked-accordion has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-3b2f918b wp-block-group-is-layout-constrained is-style-surface-primary--3\">\n<h2 class=\"wp-block-heading alignwide is-typography-preset-heading-2\" id=\"enterprise_faq\">Questions\/r\u00e9ponses sur la plateforme WhatsApp\u00a0Business<\/h2>\n\n\n\n<section class=\"alignwide wp-block-tenup-accordion-group is-layout-flex wp-container-tenup-accordion-group-is-layout-7d13bd9c wp-block-tenup-accordion-group-is-layout-flex\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;activeId&quot;:null,&quot;groupId&quot;:&quot;tenup-accordion-group-26&quot;,&quot;allowMultiple&quot;:true}\">\n\t\n\n<div class=\"wp-block-tenup-accordion\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;isExpanded&quot;:false,&quot;accordionId&quot;:&quot;tenup-accordion-5&quot;,&quot;contentId&quot;:&quot;tenup-accordion-5-content&quot;,&quot;headerId&quot;:&quot;tenup-accordion-5-header&quot;}\" data-wp-init=\"callbacks.setupListeners\">\n\t\n\n<button aria-controls=\"tenup-accordion-5-content\" aria-expanded=\"false\" id=\"tenup-accordion-5-header\" class=\"tenup-ignite-wp-container-4 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-449dfe8f wp-block-tenup-accordion-header-is-layout-flex\" type=\"button\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--id=\"context.headerId\" data-wp-bind--aria-controls=\"context.contentId\" data-wp-bind--aria-expanded=\"context.isExpanded\" data-wp-on--click=\"actions.toggle\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\tQ\u00a0: Qu\u2019est-ce que la plateforme WhatsApp\u00a0Business\u00a0?\t<\/span>\n\t<span class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M15 25v-8H7v-2h8V7h2v8h8v2h-8v8z\"\/><\/svg>\t\t<svg class=\"icon--expanded\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M7 17v-2h18v2z\"\/><\/svg>\t<\/span>\n<\/button>\n\n\n\n<div aria-hidden=\"true\" aria-labelledby=\"tenup-accordion-5-header\" id=\"tenup-accordion-5-content\" inert class=\"wp-block-tenup-accordion-content\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--aria-hidden=\"!context.isExpanded\" data-wp-bind--aria-labelledby=\"context.headerId\" data-wp-bind--id=\"context.contentId\" data-wp-bind--inert=\"!context.isExpanded\">\n\t<div class=\"wp-block-tenup-accordion-content__body\">\n\t\t\n\n<p class=\"is-typography-preset-body-md wp-block-paragraph\">Mettez en avant vos produits et services dans une vitrine mobile et regroupez les articles similaires dans des collections afin de simplifier l\u2019exp\u00e9rience d\u2019achat de votre client\u00e8le.<\/p>\n\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;isExpanded&quot;:false,&quot;accordionId&quot;:&quot;tenup-accordion-7&quot;,&quot;contentId&quot;:&quot;tenup-accordion-7-content&quot;,&quot;headerId&quot;:&quot;tenup-accordion-7-header&quot;}\" data-wp-init=\"callbacks.setupListeners\">\n\t\n\n<button aria-controls=\"tenup-accordion-7-content\" aria-expanded=\"false\" id=\"tenup-accordion-7-header\" class=\"tenup-ignite-wp-container-6 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-449dfe8f wp-block-tenup-accordion-header-is-layout-flex\" type=\"button\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--id=\"context.headerId\" data-wp-bind--aria-controls=\"context.contentId\" data-wp-bind--aria-expanded=\"context.isExpanded\" data-wp-on--click=\"actions.toggle\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\tQ\u00a0: En quoi la plateforme WhatsApp\u00a0Business est-elle diff\u00e9rente de la plateforme Messenger\u00a0?\t<\/span>\n\t<span class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M15 25v-8H7v-2h8V7h2v8h8v2h-8v8z\"\/><\/svg>\t\t<svg class=\"icon--expanded\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M7 17v-2h18v2z\"\/><\/svg>\t<\/span>\n<\/button>\n\n\n\n<div aria-hidden=\"true\" aria-labelledby=\"tenup-accordion-7-header\" id=\"tenup-accordion-7-content\" inert class=\"wp-block-tenup-accordion-content\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--aria-hidden=\"!context.isExpanded\" data-wp-bind--aria-labelledby=\"context.headerId\" data-wp-bind--id=\"context.contentId\" data-wp-bind--inert=\"!context.isExpanded\">\n\t<div class=\"wp-block-tenup-accordion-content__body\">\n\t\t\n\n<p class=\"is-typography-preset-body-md wp-block-paragraph\">R\u00a0: L\u2019API WhatsApp\u00a0Business est sp\u00e9cifique aux messages avec votre client\u00e8le sur WhatsApp. Les messages envoy\u00e9s sur la plateforme Messenger ne peuvent pas toucher la client\u00e8le sur WhatsApp. Pour en savoir plus sur la plateforme Messenger, consultez <a href=\"https:\/\/developers.facebook.com\/products\/messenger\/\" target=\"_blank\" rel=\"noreferrer noopener\">cette page<\/a>.<\/p>\n\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;isExpanded&quot;:false,&quot;accordionId&quot;:&quot;tenup-accordion-9&quot;,&quot;contentId&quot;:&quot;tenup-accordion-9-content&quot;,&quot;headerId&quot;:&quot;tenup-accordion-9-header&quot;}\" data-wp-init=\"callbacks.setupListeners\">\n\t\n\n<button aria-controls=\"tenup-accordion-9-content\" aria-expanded=\"false\" id=\"tenup-accordion-9-header\" class=\"tenup-ignite-wp-container-8 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-449dfe8f wp-block-tenup-accordion-header-is-layout-flex\" type=\"button\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--id=\"context.headerId\" data-wp-bind--aria-controls=\"context.contentId\" data-wp-bind--aria-expanded=\"context.isExpanded\" data-wp-on--click=\"actions.toggle\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\tQ\u00a0: En quoi la plateforme WhatsApp\u00a0Business est-elle diff\u00e9rente de l\u2019application WhatsApp\u00a0Business\u00a0?\t<\/span>\n\t<span class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M15 25v-8H7v-2h8V7h2v8h8v2h-8v8z\"\/><\/svg>\t\t<svg class=\"icon--expanded\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M7 17v-2h18v2z\"\/><\/svg>\t<\/span>\n<\/button>\n\n\n\n<div aria-hidden=\"true\" aria-labelledby=\"tenup-accordion-9-header\" id=\"tenup-accordion-9-content\" inert class=\"wp-block-tenup-accordion-content\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--aria-hidden=\"!context.isExpanded\" data-wp-bind--aria-labelledby=\"context.headerId\" data-wp-bind--id=\"context.contentId\" data-wp-bind--inert=\"!context.isExpanded\">\n\t<div class=\"wp-block-tenup-accordion-content__body\">\n\t\t\n\n<p class=\"is-typography-preset-body-md wp-block-paragraph\">R\u00a0: L\u2019application WhatsApp\u00a0Business permet aux petites entreprises de communiquer avec leur client\u00e8le \u00e0 partir d\u2019un seul appareil gr\u00e2ce \u00e0 une application gratuite \u00e0 t\u00e9l\u00e9charger. L\u2019application WhatsApp\u00a0Business permet aux entreprises de toucher des centaines de personnes. Elle est gratuite et peut \u00eatre personnalis\u00e9e et combin\u00e9e avec d\u2019autres outils.<\/p>\n\n\n\n<p class=\"is-typography-preset-body-md wp-block-paragraph\">La plateforme WhatsApp Business permet aux moyennes et grandes entreprises de discuter avec leur client\u00e8le \u00e0 grande \u00e9chelle gr\u00e2ce \u00e0 un acc\u00e8s programmatique \u00e0 WhatsApp. Les entreprises ont \u00e9galement acc\u00e8s \u00e0 des fonctionnalit\u00e9s de messagerie enrichies sur la plateforme, comme la possibilit\u00e9 d\u2019envoyer des messages avec des m\u00e9dias et d\u2019ajouter des boutons de r\u00e9ponse rapide. La plateforme permet aux entreprises de toucher des millions de personnes \u00e0 la fois tout en s\u2019int\u00e9grant \u00e0 leur pile technologique. Les entreprises paient pour chaque conversation avec leur client\u00e8le et, chaque mois, les 1\u00a0000\u00a0premi\u00e8res conversations sont gratuites.<\/p>\n\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;isExpanded&quot;:false,&quot;accordionId&quot;:&quot;tenup-accordion-11&quot;,&quot;contentId&quot;:&quot;tenup-accordion-11-content&quot;,&quot;headerId&quot;:&quot;tenup-accordion-11-header&quot;}\" data-wp-init=\"callbacks.setupListeners\">\n\t\n\n<button aria-controls=\"tenup-accordion-11-content\" aria-expanded=\"false\" id=\"tenup-accordion-11-header\" class=\"tenup-ignite-wp-container-10 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-449dfe8f wp-block-tenup-accordion-header-is-layout-flex\" type=\"button\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--id=\"context.headerId\" data-wp-bind--aria-controls=\"context.contentId\" data-wp-bind--aria-expanded=\"context.isExpanded\" data-wp-on--click=\"actions.toggle\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\tQ\u00a0: Quelles sont les options d\u2019int\u00e9gration de la plateforme WhatsApp\u00a0Business\u00a0?\t<\/span>\n\t<span class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M15 25v-8H7v-2h8V7h2v8h8v2h-8v8z\"\/><\/svg>\t\t<svg class=\"icon--expanded\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M7 17v-2h18v2z\"\/><\/svg>\t<\/span>\n<\/button>\n\n\n\n<div aria-hidden=\"true\" aria-labelledby=\"tenup-accordion-11-header\" id=\"tenup-accordion-11-content\" inert class=\"wp-block-tenup-accordion-content\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--aria-hidden=\"!context.isExpanded\" data-wp-bind--aria-labelledby=\"context.headerId\" data-wp-bind--id=\"context.contentId\" data-wp-bind--inert=\"!context.isExpanded\">\n\t<div class=\"wp-block-tenup-accordion-content__body\">\n\t\t\n\n<p class=\"wp-block-paragraph\">R\u00a0: Plusieurs options s\u2019offrent aux entreprises\u00a0:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Acc\u00e9der directement \u00e0 la plateforme WhatsApp\u00a0Business <a href=\"https:\/\/developers.facebook.com\/docs\/whatsapp\/getting-started\/signing-up\" target=\"_blank\" rel=\"noreferrer noopener\">en s\u2019inscrivant ici<\/a>. Pour ce faire, vous devez ma\u00eetriser le d\u00e9veloppement, car il faut \u00eatre capable d\u2019appeler nos API et de configurer des webhooks.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Acc\u00e9der \u00e0 la plateforme en collaborant avec nos <![CDATA[<a href=\"https:\/\/www.facebook.com\/business\/partner-directory\/search?solution_type=messaging&#038;platforms=whatsapp\" target=\"_blank\" rel=\"noreferrer noopener\">]]>fournisseurs de solutions professionnelles<![CDATA[<\/a>]]> approuv\u00e9s.<\/li>\n<\/ol>\n\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;isExpanded&quot;:false,&quot;accordionId&quot;:&quot;tenup-accordion-13&quot;,&quot;contentId&quot;:&quot;tenup-accordion-13-content&quot;,&quot;headerId&quot;:&quot;tenup-accordion-13-header&quot;}\" data-wp-init=\"callbacks.setupListeners\">\n\t\n\n<button aria-controls=\"tenup-accordion-13-content\" aria-expanded=\"false\" id=\"tenup-accordion-13-header\" class=\"tenup-ignite-wp-container-12 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-449dfe8f wp-block-tenup-accordion-header-is-layout-flex\" type=\"button\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--id=\"context.headerId\" data-wp-bind--aria-controls=\"context.contentId\" data-wp-bind--aria-expanded=\"context.isExpanded\" data-wp-on--click=\"actions.toggle\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\tQ\u00a0: Comment une entreprise doit-elle d\u00e9cider d\u2019utiliser directement la plateforme ou de collaborer avec un partenaire d\u2019int\u00e9gration\u00a0?\t<\/span>\n\t<span class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M15 25v-8H7v-2h8V7h2v8h8v2h-8v8z\"\/><\/svg>\t\t<svg class=\"icon--expanded\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M7 17v-2h18v2z\"\/><\/svg>\t<\/span>\n<\/button>\n\n\n\n<div aria-hidden=\"true\" aria-labelledby=\"tenup-accordion-13-header\" id=\"tenup-accordion-13-content\" inert class=\"wp-block-tenup-accordion-content\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--aria-hidden=\"!context.isExpanded\" data-wp-bind--aria-labelledby=\"context.headerId\" data-wp-bind--id=\"context.contentId\" data-wp-bind--inert=\"!context.isExpanded\">\n\t<div class=\"wp-block-tenup-accordion-content__body\">\n\t\t\n\n<p class=\"wp-block-paragraph\">R\u00a0: Les entreprises disposant d\u2019\u00e9quipes de d\u00e9veloppement internes qui peuvent appeler directement nos API pr\u00e9f\u00e9reront peut-\u00eatre s\u2019inscrire directement. Si vous n\u2019\u00eates pas sp\u00e9cialiste du d\u00e9veloppement ou si vous souhaitez connecter WhatsApp au reste de votre pile technologique, comme une bo\u00eete de r\u00e9ception omnicanale, un logiciel d\u2019assistance client\u00e8le ou une plateforme de bots, vous pr\u00e9f\u00e9rerez peut-\u00eatre travailler avec l\u2019un de nos partenaires.<\/p>\n\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;isExpanded&quot;:false,&quot;accordionId&quot;:&quot;tenup-accordion-15&quot;,&quot;contentId&quot;:&quot;tenup-accordion-15-content&quot;,&quot;headerId&quot;:&quot;tenup-accordion-15-header&quot;}\" data-wp-init=\"callbacks.setupListeners\">\n\t\n\n<button aria-controls=\"tenup-accordion-15-content\" aria-expanded=\"false\" id=\"tenup-accordion-15-header\" class=\"tenup-ignite-wp-container-14 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-449dfe8f wp-block-tenup-accordion-header-is-layout-flex\" type=\"button\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--id=\"context.headerId\" data-wp-bind--aria-controls=\"context.contentId\" data-wp-bind--aria-expanded=\"context.isExpanded\" data-wp-on--click=\"actions.toggle\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\tQ\u00a0: Une \u00e9quipe de d\u00e9veloppement peut-elle s\u2019inscrire et offrir un acc\u00e8s \u00e0 la plateforme \u00e0 d\u2019autres entreprises\u00a0?\t<\/span>\n\t<span class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M15 25v-8H7v-2h8V7h2v8h8v2h-8v8z\"\/><\/svg>\t\t<svg class=\"icon--expanded\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M7 17v-2h18v2z\"\/><\/svg>\t<\/span>\n<\/button>\n\n\n\n<div aria-hidden=\"true\" aria-labelledby=\"tenup-accordion-15-header\" id=\"tenup-accordion-15-content\" inert class=\"wp-block-tenup-accordion-content\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--aria-hidden=\"!context.isExpanded\" data-wp-bind--aria-labelledby=\"context.headerId\" data-wp-bind--id=\"context.contentId\" data-wp-bind--inert=\"!context.isExpanded\">\n\t<div class=\"wp-block-tenup-accordion-content__body\">\n\t\t\n\n<p class=\"wp-block-paragraph\">A: At this time, developers can access our APIs on behalf of their own business only. If you are interested in offering API access to other businesses, or becoming a partner, please\u00a0<a href=\"https:\/\/whatsappbusiness.com\/fr\/learn-more\/\" target=\"_blank\" rel=\"noreferrer noopener\">join our waitlist.<\/a><\/p>\n\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;isExpanded&quot;:false,&quot;accordionId&quot;:&quot;tenup-accordion-17&quot;,&quot;contentId&quot;:&quot;tenup-accordion-17-content&quot;,&quot;headerId&quot;:&quot;tenup-accordion-17-header&quot;}\" data-wp-init=\"callbacks.setupListeners\">\n\t\n\n<button aria-controls=\"tenup-accordion-17-content\" aria-expanded=\"false\" id=\"tenup-accordion-17-header\" class=\"tenup-ignite-wp-container-16 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-449dfe8f wp-block-tenup-accordion-header-is-layout-flex\" type=\"button\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--id=\"context.headerId\" data-wp-bind--aria-controls=\"context.contentId\" data-wp-bind--aria-expanded=\"context.isExpanded\" data-wp-on--click=\"actions.toggle\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\tQ\u00a0: Est-il possible d\u2019utiliser une API sur site si nous ne voulons pas utiliser l\u2019API\u00a0Cloud\u00a0?\t<\/span>\n\t<span class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M15 25v-8H7v-2h8V7h2v8h8v2h-8v8z\"\/><\/svg>\t\t<svg class=\"icon--expanded\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M7 17v-2h18v2z\"\/><\/svg>\t<\/span>\n<\/button>\n\n\n\n<div aria-hidden=\"true\" aria-labelledby=\"tenup-accordion-17-header\" id=\"tenup-accordion-17-content\" inert class=\"wp-block-tenup-accordion-content\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--aria-hidden=\"!context.isExpanded\" data-wp-bind--aria-labelledby=\"context.headerId\" data-wp-bind--id=\"context.contentId\" data-wp-bind--inert=\"!context.isExpanded\">\n\t<div class=\"wp-block-tenup-accordion-content__body\">\n\t\t\n\n<p class=\"wp-block-paragraph\">R\u00a0: Si vous pr\u00e9f\u00e9rez une option sur site, sollicitez l\u2019un de nos partenaires. Nous ne permettons pas l\u2019acc\u00e8s direct \u00e0 l\u2019API sur site.<\/p>\n\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;isExpanded&quot;:false,&quot;accordionId&quot;:&quot;tenup-accordion-19&quot;,&quot;contentId&quot;:&quot;tenup-accordion-19-content&quot;,&quot;headerId&quot;:&quot;tenup-accordion-19-header&quot;}\" data-wp-init=\"callbacks.setupListeners\">\n\t\n\n<button aria-controls=\"tenup-accordion-19-content\" aria-expanded=\"false\" id=\"tenup-accordion-19-header\" class=\"tenup-ignite-wp-container-18 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-449dfe8f wp-block-tenup-accordion-header-is-layout-flex\" type=\"button\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--id=\"context.headerId\" data-wp-bind--aria-controls=\"context.contentId\" data-wp-bind--aria-expanded=\"context.isExpanded\" data-wp-on--click=\"actions.toggle\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\tQ\u00a0: Quelles sont les options d\u2019assistance technique de la plateforme WhatsApp\u00a0Business\u00a0?\t<\/span>\n\t<span class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M15 25v-8H7v-2h8V7h2v8h8v2h-8v8z\"\/><\/svg>\t\t<svg class=\"icon--expanded\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M7 17v-2h18v2z\"\/><\/svg>\t<\/span>\n<\/button>\n\n\n\n<div aria-hidden=\"true\" aria-labelledby=\"tenup-accordion-19-header\" id=\"tenup-accordion-19-content\" inert class=\"wp-block-tenup-accordion-content\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--aria-hidden=\"!context.isExpanded\" data-wp-bind--aria-labelledby=\"context.headerId\" data-wp-bind--id=\"context.contentId\" data-wp-bind--inert=\"!context.isExpanded\">\n\t<div class=\"wp-block-tenup-accordion-content__body\">\n\t\t\n\n<p class=\"wp-block-paragraph\">R\u00a0: Toutes les entreprises et \u00e9quipes de d\u00e9veloppement qui acc\u00e8dent directement \u00e0 notre plateforme ont acc\u00e8s \u00e0 notre portail d\u2019assistance directe, o\u00f9 il est possible de poser des questions. Si vous travaillez avec un partenaire, il peut envoyer des tickets en votre nom.<\/p>\n\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;isExpanded&quot;:false,&quot;accordionId&quot;:&quot;tenup-accordion-21&quot;,&quot;contentId&quot;:&quot;tenup-accordion-21-content&quot;,&quot;headerId&quot;:&quot;tenup-accordion-21-header&quot;}\" data-wp-init=\"callbacks.setupListeners\">\n\t\n\n<button aria-controls=\"tenup-accordion-21-content\" aria-expanded=\"false\" id=\"tenup-accordion-21-header\" class=\"tenup-ignite-wp-container-20 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-449dfe8f wp-block-tenup-accordion-header-is-layout-flex\" type=\"button\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--id=\"context.headerId\" data-wp-bind--aria-controls=\"context.contentId\" data-wp-bind--aria-expanded=\"context.isExpanded\" data-wp-on--click=\"actions.toggle\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\tQ\u00a0: Combien co\u00fbte l\u2019utilisation de la plateforme WhatsApp\u00a0Business\u00a0?\t<\/span>\n\t<span class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M15 25v-8H7v-2h8V7h2v8h8v2h-8v8z\"\/><\/svg>\t\t<svg class=\"icon--expanded\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M7 17v-2h18v2z\"\/><\/svg>\t<\/span>\n<\/button>\n\n\n\n<div aria-hidden=\"true\" aria-labelledby=\"tenup-accordion-21-header\" id=\"tenup-accordion-21-content\" inert class=\"wp-block-tenup-accordion-content\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--aria-hidden=\"!context.isExpanded\" data-wp-bind--aria-labelledby=\"context.headerId\" data-wp-bind--id=\"context.contentId\" data-wp-bind--inert=\"!context.isExpanded\">\n\t<div class=\"wp-block-tenup-accordion-content__body\">\n\t\t\n\n<p class=\"wp-block-paragraph\">R\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Nous facturons selon le nombre de conversations. La facturation se fait par session de conversation de 24\u00a0heures, avec diff\u00e9rents tarifs selon si les conversations sont lanc\u00e9es par l\u2019entreprise ou par un particulier. Une session est initi\u00e9e \u00e0 la r\u00e9ception d\u2019un message envoy\u00e9 par l\u2019entreprise, ou \u00e0 la r\u00e9ception d\u2019une r\u00e9ponse de l\u2019entreprise apr\u00e8s un message envoy\u00e9 par un particulier. Une session de conversation se termine 24\u00a0heures apr\u00e8s la r\u00e9ception du premier message de l\u2019entreprise dans la conversation.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Chaque mois, les 1\u00a0000\u00a0premi\u00e8res conversations sont gratuites. Les entreprises peuvent ainsi cr\u00e9er des exp\u00e9riences adapt\u00e9es \u00e0 leur client\u00e8le. Une fois les 1\u00a0000 conversations par mois d\u00e9pass\u00e9es, nos tarifs bas\u00e9s sur les conversations s\u2019appliquent. <a href=\"https:\/\/developers.facebook.com\/docs\/whatsapp\/pricing#rate-cards\" target=\"_blank\" rel=\"noreferrer noopener\">En savoir plus et consulter les tarifs.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\">L\u2019acc\u00e8s direct \u00e0 notre plateforme n\u2019est soumis \u00e0 aucun frais suppl\u00e9mentaire. Les partenaires peuvent exiger des frais suppl\u00e9mentaires en fonction des services ou des technologies qu\u2019ils fournissent.<\/li>\n<\/ul>\n\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;isExpanded&quot;:false,&quot;accordionId&quot;:&quot;tenup-accordion-23&quot;,&quot;contentId&quot;:&quot;tenup-accordion-23-content&quot;,&quot;headerId&quot;:&quot;tenup-accordion-23-header&quot;}\" data-wp-init=\"callbacks.setupListeners\">\n\t\n\n<button aria-controls=\"tenup-accordion-23-content\" aria-expanded=\"false\" id=\"tenup-accordion-23-header\" class=\"tenup-ignite-wp-container-22 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-449dfe8f wp-block-tenup-accordion-header-is-layout-flex\" type=\"button\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--id=\"context.headerId\" data-wp-bind--aria-controls=\"context.contentId\" data-wp-bind--aria-expanded=\"context.isExpanded\" data-wp-on--click=\"actions.toggle\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\tQ\u00a0: Quelles sont les options de facturation disponibles pour la plateforme WhatsApp\u00a0Business\u00a0?\t<\/span>\n\t<span class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M15 25v-8H7v-2h8V7h2v8h8v2h-8v8z\"\/><\/svg>\t\t<svg class=\"icon--expanded\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M7 17v-2h18v2z\"\/><\/svg>\t<\/span>\n<\/button>\n\n\n\n<div aria-hidden=\"true\" aria-labelledby=\"tenup-accordion-23-header\" id=\"tenup-accordion-23-content\" inert class=\"wp-block-tenup-accordion-content\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--aria-hidden=\"!context.isExpanded\" data-wp-bind--aria-labelledby=\"context.headerId\" data-wp-bind--id=\"context.contentId\" data-wp-bind--inert=\"!context.isExpanded\">\n\t<div class=\"wp-block-tenup-accordion-content__body\">\n\t\t\n\n<p class=\"wp-block-paragraph\">R\u00a0: Plusieurs options de facturation sont disponibles.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous acc\u00e9dez directement \u00e0 notre plateforme, vous pouvez payer par carte de cr\u00e9dit ou par facturation mensuelle, ce que nous recommandons aux entreprises dont les d\u00e9penses pr\u00e9vues sont sup\u00e9rieures \u00e0 10\u00a0000\u00a0$ par mois. <a href=\"https:\/\/www.facebook.com\/business\/help\/2225184664363779?id=2129163877102343\" target=\"_blank\" rel=\"noreferrer noopener\">En savoir plus<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous travaillez avec l\u2019un de nos fournisseurs de solutions professionnelles, nous facturerons ces derniers directement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Votre facture comprendra la TVA, la TPS, la taxe de vente ou toute autre taxe applicable.<\/p>\n\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;isExpanded&quot;:false,&quot;accordionId&quot;:&quot;tenup-accordion-25&quot;,&quot;contentId&quot;:&quot;tenup-accordion-25-content&quot;,&quot;headerId&quot;:&quot;tenup-accordion-25-header&quot;}\" data-wp-init=\"callbacks.setupListeners\">\n\t\n\n<button aria-controls=\"tenup-accordion-25-content\" aria-expanded=\"false\" id=\"tenup-accordion-25-header\" class=\"tenup-ignite-wp-container-24 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-449dfe8f wp-block-tenup-accordion-header-is-layout-flex\" type=\"button\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--id=\"context.headerId\" data-wp-bind--aria-controls=\"context.contentId\" data-wp-bind--aria-expanded=\"context.isExpanded\" data-wp-on--click=\"actions.toggle\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\tQ\u00a0: Quelles sont les r\u00e8gles applicables aux entreprises sur la plateforme WhatsApp\u00a0Business\u00a0?\t<\/span>\n\t<span class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M15 25v-8H7v-2h8V7h2v8h8v2h-8v8z\"\/><\/svg>\t\t<svg class=\"icon--expanded\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"none\" viewBox=\"0 0 32 32\"><path fill=\"currentColor\" d=\"M7 17v-2h18v2z\"\/><\/svg>\t<\/span>\n<\/button>\n\n\n\n<div aria-hidden=\"true\" aria-labelledby=\"tenup-accordion-25-header\" id=\"tenup-accordion-25-content\" inert class=\"wp-block-tenup-accordion-content\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--aria-hidden=\"!context.isExpanded\" data-wp-bind--aria-labelledby=\"context.headerId\" data-wp-bind--id=\"context.contentId\" data-wp-bind--inert=\"!context.isExpanded\">\n\t<div class=\"wp-block-tenup-accordion-content__body\">\n\t\t\n\n<p class=\"wp-block-paragraph\">R\u00a0: Afin de garantir des conversations s\u00fbres et de qualit\u00e9, il est important que toutes les entreprises et tous les fournisseurs de solutions professionnelles comprennent et respectent \u00e0 la fois la <a href=\"https:\/\/www.whatsapp.com\/legal\/business-policy\" target=\"_blank\" rel=\"noreferrer noopener\">Politique de WhatsApp\u00a0Business<\/a> et les <a href=\"https:\/\/www.whatsapp.com\/legal\/commerce-policy\/\" target=\"_blank\" rel=\"noreferrer noopener\">R\u00e8gles commerciales<\/a> de WhatsApp. La Politique de WhatsApp\u00a0Business r\u00e9git la bonne utilisation des produits WhatsApp\u00a0Business et d\u00e9finit des attentes pour assurer une exp\u00e9rience client\u00e8le de qualit\u00e9. Elle permet de d\u00e9terminer les mod\u00e8les commerciaux et les secteurs que nous autorisons sur la plateforme. Le r\u00e8glement commercial sert \u00e0 d\u00e9terminer si les entreprises peuvent vendre leurs produits et services dans les catalogues, les fils de discussion, les profils professionnels et les mod\u00e8les de messages.<\/p>\n\n\t<\/div>\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading alignwide is-typography-preset-heading-2\" id=\"smb_faq\" style=\"margin-top:var(--wp--preset--spacing--40-80)\">Questions\/r\u00e9ponses sur l\u2019application WhatsApp\u00a0Business<\/h2>\n\n\n\n<p class=\"alignwide is-typography-preset-heading-6 wp-block-paragraph\">Pour consulter les questions\/r\u00e9ponses sur l\u2019application WhatsApp\u00a0Business, rendez-vous sur <a href=\"https:\/\/faq.whatsapp.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">faq.whatsapp.com<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Questions\/r\u00e9ponses sur WhatsApp pour les entreprises Obtenez des r\u00e9ponses aux questions les plus courantes sur l\u2019utilisation de la plateforme et de l\u2019application WhatsApp\u00a0Business pour la messagerie professionnelle et les interactions avec la client\u00e8le. Cat\u00e9gories Questions\/r\u00e9ponses sur la plateforme WhatsApp\u00a0Business Questions\/r\u00e9ponses sur l\u2019application WhatsApp\u00a0Business Questions\/r\u00e9ponses sur la plateforme WhatsApp\u00a0Business Questions\/r\u00e9ponses sur l\u2019application WhatsApp\u00a0Business Pour consulter les [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":5122,"parent":6005,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wab_page_header_cta_text":"","wab_page_header_cta_url":"","footnotes":""},"class_list":["post-7812","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Questions\/r\u00e9ponses | Obtenez des r\u00e9ponses sur WhatsApp pour les entreprises<\/title>\n<meta name=\"description\" content=\"Trouvez les r\u00e9ponses \u00e0 vos questions sur WhatsApp pour les entreprises. 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