{"id":8174,"date":"2026-02-23T23:34:00","date_gmt":"2026-02-24T04:34:00","guid":{"rendered":"https:\/\/whatsappbusiness.com\/resources\/resource-library\/decouvrez-les-dernieres-tendances-en-matiere-de-messagerie-professionnelle-pour-booster-les-interactions-avec-votre-clientele\/"},"modified":"2026-04-30T14:46:25","modified_gmt":"2026-04-30T18:46:25","slug":"bcg-leading-in-the-age-of-messaging","status":"publish","type":"resource","link":"https:\/\/whatsappbusiness.com\/fr\/resources\/resource-library\/bcg-leading-in-the-age-of-messaging\/","title":{"rendered":"D\u00e9couvrez les derni\u00e8res tendances en mati\u00e8re de messagerie professionnelle pour booster les interactions avec votre client\u00e8le"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-style-surface-primary wp-pattern-content-centered-header has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--1\" id=\"bcg-reports\" style=\"padding-top:var(--wp--preset--spacing--0)\">\n<div class=\"wp-block-group alignwide is-style-surface-primary is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-6c13d7fb wp-block-group-is-layout-flex is-style-surface-primary--2\">\n<h2 id=\"ces-rapports-vous-expliqueront-comment-les-entreprises-peuvent-tirer-parti-de-lia-et-des-messages-enrichis-pour-ameliorer-les-experiences-clientele\" class=\"wp-block-heading has-text-align-center is-typography-preset-heading-2 has-surface-dark-color has-text-color has-link-color wp-elements-dc89a70f9458763f7e3a41f4a787673b is-typography-preset-heading-3\">Ces rapports vous expliqueront comment les entreprises peuvent tirer parti de l\u2019IA et des messages enrichis pour am\u00e9liorer les exp\u00e9riences client\u00e8le.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide is-style-default is-layout-grid wp-container-core-group-is-layout-dd596742 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-e8e7848b wp-block-group-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--32-56)\">\n<figure class=\"wp-block-image size-large has-custom-border\"><img data-dominant-color=\"796f5a\" data-has-transparency=\"false\" loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/AMZ-card.jpg?w=800\" alt=\"Une femme aux cheveux roux sourit en regardant son t\u00e9l\u00e9phone\" class=\"wp-image-3828 not-transparent\" style=\"--dominant-color: #796f5a; border-top-left-radius:24px;border-top-right-radius:24px;border-bottom-left-radius:24px;border-bottom-right-radius:24px;aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/AMZ-card.jpg 800w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/AMZ-card.jpg?resize=300,225 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/AMZ-card.jpg?resize=768,576 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<h2 id=\"statistiques-sur-laustralie-et-la-nouvelle-zelande\" class=\"wp-block-heading has-surface-dark-color has-text-color has-link-color wp-elements-77ca1fa77ebc07f04dd2109990fdfc17 is-typography-preset-heading-3\">Statistiques sur l\u2019Australie et la Nouvelle-Z\u00e9lande<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-8ed6aac6 wp-block-buttons-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--0);padding-left:var(--wp--preset--spacing--0)\">\n<div class=\"wp-block-button is-style-simple is-typography-preset-body-lg\"><a class=\"wp-block-button__link has-body-lg-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.facebook.com\/business\/f\/1618384766162811\" target=\"_blank\" rel=\"noreferrer noopener\">EN SAVOIR PLUS<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-e8e7848b wp-block-group-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--32-56)\">\n<figure class=\"wp-block-image size-large has-custom-border\"><img data-dominant-color=\"ad9977\" data-has-transparency=\"false\" loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Brazil-card.jpg?w=800\" alt=\"Deux personnes qui discutent en regardant un t\u00e9l\u00e9phone\" class=\"wp-image-784 not-transparent\" style=\"--dominant-color: #ad9977; border-top-left-radius:24px;border-top-right-radius:24px;border-bottom-left-radius:24px;border-bottom-right-radius:24px;aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Brazil-card.jpg 800w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Brazil-card.jpg?resize=300,225 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Brazil-card.jpg?resize=768,576 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<h2 id=\"statistiques-sur-le-bresil-anglais\" class=\"wp-block-heading has-surface-dark-color has-text-color has-link-color wp-elements-0bc28e5e70da0606b8cde000cd5cb260 is-typography-preset-heading-3\">Statistiques sur le Br\u00e9sil (anglais)<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-vertical is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-7a505717 wp-block-buttons-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--0);padding-left:var(--wp--preset--spacing--0)\">\n<div class=\"wp-block-button is-style-simple is-typography-preset-body-lg\"><a class=\"wp-block-button__link has-body-lg-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.facebook.com\/business\/f\/1434208454782755\" target=\"_blank\" rel=\"noreferrer noopener\">LIRE LA SUITE (anglais)<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-simple is-typography-preset-body-lg\"><a class=\"wp-block-button__link has-body-lg-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.facebook.com\/business\/f\/1210605297808309\" target=\"_blank\" rel=\"noreferrer noopener\">LIRE LA SUITE (portugais)<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-e8e7848b wp-block-group-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--32-56)\">\n<figure class=\"wp-block-image size-large has-custom-border\"><img data-dominant-color=\"9fa5b2\" data-has-transparency=\"false\" loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/France-Card.jpeg?w=800\" alt=\"Un homme v\u00eatu d\u2019un manteau gris qui sourit en regardant son t\u00e9l\u00e9phone\" class=\"wp-image-1152 not-transparent\" style=\"--dominant-color: #9fa5b2; border-top-left-radius:24px;border-top-right-radius:24px;border-bottom-left-radius:24px;border-bottom-right-radius:24px;aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/France-Card.jpeg 800w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/France-Card.jpeg?resize=300,225 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/France-Card.jpeg?resize=768,576 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<h2 id=\"statistiques-sur-la-france\" class=\"wp-block-heading has-surface-dark-color has-text-color has-link-color wp-elements-66222baa9cb0ca943562e0d9d35e0695 is-typography-preset-heading-3\">Statistiques sur la France<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-vertical is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-7a505717 wp-block-buttons-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--0);padding-left:var(--wp--preset--spacing--0)\">\n<div class=\"wp-block-button is-style-simple is-typography-preset-body-lg\"><a class=\"wp-block-button__link has-body-lg-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.facebook.com\/business\/f\/1232464088548056\" target=\"_blank\" rel=\"noreferrer noopener\">LIRE LA SUITE (anglais)<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-simple is-typography-preset-body-lg\"><a class=\"wp-block-button__link has-body-lg-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.facebook.com\/business\/f\/1267746818061996\" target=\"_blank\" rel=\"noreferrer noopener\">LIRE LA SUITE (fran\u00e7ais)<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-e8e7848b wp-block-group-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--32-56)\">\n<figure class=\"wp-block-image size-large has-custom-border\"><img data-dominant-color=\"656b67\" data-has-transparency=\"false\" loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/India-card.jpg?w=800\" alt=\"Deux personnes qui discutent en regardant un ordinateur portable\" class=\"wp-image-1381 not-transparent\" style=\"--dominant-color: #656b67; border-top-left-radius:24px;border-top-right-radius:24px;border-bottom-left-radius:24px;border-bottom-right-radius:24px;aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/India-card.jpg 800w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/India-card.jpg?resize=300,225 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/India-card.jpg?resize=768,576 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<h2 id=\"statistiques-sur-linde\" class=\"wp-block-heading has-surface-dark-color has-text-color has-link-color wp-elements-ce53bd3a2d28487109fd8a463ab5c806 is-typography-preset-heading-3\">Statistiques sur l\u2019Inde<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-8ed6aac6 wp-block-buttons-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--0);padding-left:var(--wp--preset--spacing--0)\">\n<div class=\"wp-block-button is-style-simple is-typography-preset-body-lg\"><a class=\"wp-block-button__link has-body-lg-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.facebook.com\/business\/f\/1355701089643329\" target=\"_blank\" rel=\"noreferrer noopener\">EN SAVOIR PLUS<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-e8e7848b wp-block-group-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--32-56)\">\n<figure class=\"wp-block-image size-large has-custom-border\"><img data-dominant-color=\"809fb3\" data-has-transparency=\"false\" loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Indonesia-card.jpg?w=800\" alt=\"Deux personnes qui discutent en regardant un ordinateur portable\" class=\"wp-image-1383 not-transparent\" style=\"--dominant-color: #809fb3; border-top-left-radius:24px;border-top-right-radius:24px;border-bottom-left-radius:24px;border-bottom-right-radius:24px;aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Indonesia-card.jpg 800w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Indonesia-card.jpg?resize=300,225 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Indonesia-card.jpg?resize=768,576 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<h2 id=\"statistiques-sur-lindonesie\" class=\"wp-block-heading has-surface-dark-color has-text-color has-link-color wp-elements-c3a487e34d79dbe6211064a21adf1c96 is-typography-preset-heading-3\">Statistiques sur l\u2019Indon\u00e9sie<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-vertical is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-7a505717 wp-block-buttons-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--0);padding-left:var(--wp--preset--spacing--0)\">\n<div class=\"wp-block-button is-style-simple is-typography-preset-body-lg\"><a class=\"wp-block-button__link has-body-lg-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.facebook.com\/business\/f\/1433592141724997\" target=\"_blank\" rel=\"noreferrer noopener\">LIRE LA SUITE (anglais)<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-simple is-typography-preset-body-lg\"><a class=\"wp-block-button__link has-body-lg-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.facebook.com\/business\/f\/26223476017264772\" target=\"_blank\" rel=\"noreferrer noopener\">LIRE LA SUITE (bahasa)<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-e8e7848b wp-block-group-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--32-56)\">\n<figure class=\"wp-block-image size-large has-custom-border\"><img data-dominant-color=\"7d756e\" data-has-transparency=\"false\" loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/KSA-card.jpg?w=800\" alt=\"Un homme portant un keffieh regarde son t\u00e9l\u00e9phone\" class=\"wp-image-3833 not-transparent\" style=\"--dominant-color: #7d756e; border-top-left-radius:24px;border-top-right-radius:24px;border-bottom-left-radius:24px;border-bottom-right-radius:24px;aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/KSA-card.jpg 800w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/KSA-card.jpg?resize=300,225 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/KSA-card.jpg?resize=768,576 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<h2 id=\"statistiques-sur-larabie-saoudite\" class=\"wp-block-heading has-surface-dark-color has-text-color has-link-color wp-elements-aeea24b44841d62ff33b10bae706e120 is-typography-preset-heading-3\">Statistiques sur l\u2019Arabie saoudite<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-8ed6aac6 wp-block-buttons-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--0);padding-left:var(--wp--preset--spacing--0)\">\n<div class=\"wp-block-button is-style-simple is-typography-preset-body-lg\"><a class=\"wp-block-button__link has-body-lg-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.facebook.com\/business\/f\/907893935198557\" target=\"_blank\" rel=\"noreferrer noopener\">EN SAVOIR PLUS<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-e8e7848b wp-block-group-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--32-56)\">\n<figure class=\"wp-block-image size-large has-custom-border\"><img data-dominant-color=\"6c5c53\" data-has-transparency=\"false\" loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Mexico-card.jpg?w=800\" alt=\"Deux personnes qui discutent en regardant un ordinateur portable\" class=\"wp-image-1562 not-transparent\" style=\"--dominant-color: #6c5c53; border-top-left-radius:24px;border-top-right-radius:24px;border-bottom-left-radius:24px;border-bottom-right-radius:24px;aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Mexico-card.jpg 800w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Mexico-card.jpg?resize=300,225 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Mexico-card.jpg?resize=768,576 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<h2 id=\"statistiques-sur-le-mexique\" class=\"wp-block-heading has-surface-dark-color has-text-color has-link-color wp-elements-6bd674793639c2d40a61c3fe5a2f3cbb is-typography-preset-heading-3\">Statistiques sur le Mexique<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-vertical is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-7a505717 wp-block-buttons-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--0);padding-left:var(--wp--preset--spacing--0)\">\n<div class=\"wp-block-button is-style-simple is-typography-preset-body-lg\"><a class=\"wp-block-button__link has-body-lg-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.facebook.com\/business\/f\/1753794505541602\" target=\"_blank\" rel=\"noreferrer noopener\">LIRE LA SUITE (anglais)<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-simple is-typography-preset-body-lg\"><a class=\"wp-block-button__link has-body-lg-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.facebook.com\/business\/f\/950979550602500\" target=\"_blank\" rel=\"noreferrer noopener\">LIRE LA SUITE (espagnol)<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-e8e7848b wp-block-group-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--32-56)\">\n<figure class=\"wp-block-image size-large has-custom-border\"><img data-dominant-color=\"86888a\" data-has-transparency=\"false\" loading=\"lazy\" decoding=\"async\" width=\"799\" height=\"600\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/UK-insights.jpg?w=799\" alt=\"Deux femmes portant un casque sont assises sur un canap\u00e9 en regardant leur t\u00e9l\u00e9phone\" class=\"wp-image-3834 not-transparent\" style=\"--dominant-color: #86888a; border-top-left-radius:24px;border-top-right-radius:24px;border-bottom-left-radius:24px;border-bottom-right-radius:24px;aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/UK-insights.jpg 799w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/UK-insights.jpg?resize=300,225 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/UK-insights.jpg?resize=768,577 768w\" sizes=\"auto, (max-width: 799px) 100vw, 799px\" \/><\/figure>\n\n\n\n<h2 id=\"statistiques-sur-le-royaume-uni\" class=\"wp-block-heading has-surface-dark-color has-text-color has-link-color wp-elements-33a3c8309c60bdbefe052f77822ff923 is-typography-preset-heading-3\">Statistiques sur le Royaume-Uni<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-8ed6aac6 wp-block-buttons-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--0);padding-left:var(--wp--preset--spacing--0)\">\n<div class=\"wp-block-button is-style-simple is-typography-preset-body-lg\"><a class=\"wp-block-button__link has-body-lg-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.facebook.com\/business\/f\/4202573153293625\" target=\"_blank\" rel=\"noreferrer noopener\">EN SAVOIR PLUS<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-e8e7848b wp-block-group-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--32-56)\">\n<figure class=\"wp-block-image size-large has-custom-border\"><img data-dominant-color=\"696a65\" data-has-transparency=\"false\" loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/US-card.jpg?w=800\" alt=\"Deux personnes qui discutent en regardant un ordinateur portable\" class=\"wp-image-2085 not-transparent\" style=\"--dominant-color: #696a65; border-top-left-radius:24px;border-top-right-radius:24px;border-bottom-left-radius:24px;border-bottom-right-radius:24px;aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/US-card.jpg 800w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/US-card.jpg?resize=300,225 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/US-card.jpg?resize=768,576 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<h2 id=\"statistiques-sur-les-etats-unis\" class=\"wp-block-heading has-surface-dark-color has-text-color has-link-color wp-elements-dd2190ed5a4ed8024681c0e4cbf00967 is-typography-preset-heading-3\">Statistiques sur les \u00c9tats-Unis<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-8ed6aac6 wp-block-buttons-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--0);padding-left:var(--wp--preset--spacing--0)\">\n<div class=\"wp-block-button is-style-simple is-typography-preset-body-lg\"><a class=\"wp-block-button__link has-body-lg-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.facebook.com\/business\/f\/1232522555478280\" target=\"_blank\" rel=\"noreferrer noopener\">EN SAVOIR PLUS<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-e8e7848b wp-block-group-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--32-56)\">\n<figure class=\"wp-block-image size-large has-custom-border\"><img data-dominant-color=\"877e73\" data-has-transparency=\"false\" loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/UAE-Card.jpg?w=800\" alt=\"Une femme portant une chemise jaune boutonn\u00e9e et regardant son t\u00e9l\u00e9phone\" class=\"wp-image-3835 not-transparent\" style=\"--dominant-color: #877e73; border-top-left-radius:24px;border-top-right-radius:24px;border-bottom-left-radius:24px;border-bottom-right-radius:24px;aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/UAE-Card.jpg 800w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/UAE-Card.jpg?resize=300,225 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/UAE-Card.jpg?resize=768,576 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<h2 id=\"statistiques-sur-les-emirats-arabes-unis\" class=\"wp-block-heading has-surface-dark-color has-text-color has-link-color wp-elements-ed51aef4c2b2eff47a4a03586256611d is-typography-preset-heading-3\">Statistiques sur les \u00c9mirats\u00a0arabes\u00a0unis<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-8ed6aac6 wp-block-buttons-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--0);padding-left:var(--wp--preset--spacing--0)\">\n<div class=\"wp-block-button is-style-simple is-typography-preset-body-lg\"><a class=\"wp-block-button__link has-body-lg-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.facebook.com\/business\/f\/1649998733102966\" target=\"_blank\" rel=\"noreferrer noopener\">EN SAVOIR PLUS<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary wp-pattern-content-centered-header-underlined has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--3\">\n<h2 class=\"wp-block-heading has-text-align-center is-typography-preset-heading-1\" id=\"h-businesses-globally-are-realizing-more-value-by-applying-messaging-across-the-customer-lifecycle\">Des entreprises du monde entier tirent de plus en plus profit de l\u2019envoi de messages tout au long du cycle de vie de la client\u00e8le\u00a0:<\/h2>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary wp-pattern-stats-grid-3-column-green has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--4\">\n<div class=\"wp-block-group alignwide wp-pattern-stats-grid-3-column-green__grid is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-5bb13905 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-style-surface-light-green wp-pattern-stats-card is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-09b9bc3e wp-block-group-is-layout-flex is-style-surface-light-green--5 wp-block-block\">\n\n\t\n<p class=\"has-text-align-center wp-block-tenup-stats has-heading-2-font-size\" data-wp-interactive=\"tenup\/stats\" data-wp-init=\"tenup\/stats::actions.init\">\n\tXX<\/p>\n\n\n\t\n\t<p class=\"has-text-align-center is-typography-preset-body-md wp-block-paragraph\">Ajouter la description de la statistique ici.<\/p>\n\t\n\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-surface-light-green wp-pattern-stats-card is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-09b9bc3e wp-block-group-is-layout-flex is-style-surface-light-green--6 wp-block-block\">\n\n\t\n<p class=\"has-text-align-center wp-block-tenup-stats has-heading-2-font-size\" data-wp-interactive=\"tenup\/stats\" data-wp-init=\"tenup\/stats::actions.init\">\n\tXX<\/p>\n\n\n\t\n\t<p class=\"has-text-align-center is-typography-preset-body-md wp-block-paragraph\">Ajouter la description de la statistique ici.<\/p>\n\t\n\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-surface-light-green wp-pattern-stats-card is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-09b9bc3e wp-block-group-is-layout-flex is-style-surface-light-green--7 wp-block-block\">\n\n\t\n<p class=\"has-text-align-center wp-block-tenup-stats has-heading-2-font-size\" data-wp-interactive=\"tenup\/stats\" data-wp-init=\"tenup\/stats::actions.init\">\n\tXX<\/p>\n\n\n\t\n\t<p class=\"has-text-align-center is-typography-preset-body-md wp-block-paragraph\">Ajouter la description de la statistique ici.<\/p>\n\t\n\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-label-sm wp-block-paragraph\">*\u00a0Les r\u00e9sultats sont uniques et fournis par l\u2019entreprise \u00e0 la une. Les r\u00e9sultats des success stories varient, car ils d\u00e9pendent de nombreux facteurs.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>La client\u00e8le du monde entier adopte de plus en plus l\u2019IA et les messages pour interagir avec les entreprises et vivre des exp\u00e9riences plus personnalis\u00e9es et plus fluides. Comment les entreprises s\u2019adaptent-elles \u00e0 cette \u00e9volution des comportements pour fid\u00e9liser la client\u00e8le et garder une longueur d\u2019avance sur la concurrence\u00a0? D\u00e9couvrez des statistiques sur la messagerie professionnelle dans cette \u00e9tude de Meta et Boston\u00a0Consulting\u00a0Group.<\/p>\n","protected":false},"author":12,"featured_media":6966,"template":"","meta":{"wab_resource_header_eyebrow_text":"Recherche sur le leadership \u00e9clair\u00e9","wab_resource_header_button_1_text":"","wab_resource_header_button_1_url":"","wab_resource_header_button_2_text":"Lire les rapports","wab_resource_header_button_2_url":"#bcg-reports","wab_hide_header_excerpt":false,"wab_use_custom_excerpt":false,"wab_custom_excerpt":"","wab_delivery_format":"","wab_external_url":"","wab_file_id":0,"wab_author_name":"","wab_reading_time":0,"wab_difficulty_level":"","wab_content_reviewed_date":"","footnotes":""},"business-size":[],"content-type":[],"product":[],"class_list":["post-8174","resource","type-resource","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Rapport de BCG\u00a0: Leading in the Age of Messaging<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment les grandes entreprises du monde entier fa\u00e7onnent l\u2019avenir des interactions avec la client\u00e8le gr\u00e2ce aux messages professionnels. 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