{"id":11347,"date":"2024-09-03T00:00:00","date_gmt":"2024-09-03T04:00:00","guid":{"rendered":"https:\/\/whatsappbusiness.com\/resources\/success-stories\/max-life-insurance-company-ltd\/"},"modified":"2026-04-30T16:00:51","modified_gmt":"2026-04-30T20:00:51","slug":"max-life-insurance","status":"publish","type":"success-story","link":"https:\/\/whatsappbusiness.com\/fr\/resources\/success-stories\/max-life-insurance\/","title":{"rendered":"Max\u00a0Life\u00a0Insurance\u00a0Company\u00a0Ltd."},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-style-surface-primary wp-pattern-content-logos-text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--1\">\n<div class=\"wp-block-group alignwide wp-pattern-content-logos-text__inner is-layout-grid wp-container-core-group-is-layout-9c165146 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group wp-pattern-content-logos-text__logos is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-612abace wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-fe1e3c8b wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.facebook.com\/maxlife\/?locale=en_GB\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-dominant-color=\"f0eae7\" data-has-transparency=\"false\" style=\"--dominant-color: #f0eae7;\" loading=\"lazy\" decoding=\"async\" width=\"192\" height=\"192\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Max-Life-logo.jpg\" alt=\"Logo de Max\u00a0Life\u00a0Insurance\" class=\"wp-image-1531 not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Max-Life-logo.jpg 192w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Max-Life-logo.jpg?resize=150,150 150w\" sizes=\"auto, (max-width: 192px) 100vw, 192px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-sm wp-block-paragraph\">Marque<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-fe1e3c8b wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.facebook.com\/haptik\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-dominant-color=\"e0e6ee\" data-has-transparency=\"false\" style=\"--dominant-color: #e0e6ee;\" loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Haptik_logo.jpg\" alt=\"Logo de Haptik\" class=\"wp-image-1204 not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Haptik_logo.jpg 1000w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Haptik_logo.jpg?resize=150,150 150w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Haptik_logo.jpg?resize=300,300 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Haptik_logo.jpg?resize=768,768 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-sm wp-block-paragraph\">Fournisseur de solutions WhatsApp\u00a0Business<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-pattern-content-logos-text__content is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-6da93d19 wp-block-group-is-layout-flex\">\n<h2 id=\"afin-de-toucher-les-internautes-dans-leur-langue-locale-lentreprise-indienne-max-life-insurance-company-ltd-a-fait-equipe-avec-haptik-partenaire-meta-business-pour-tir\" class=\"wp-block-heading is-typography-preset-heading-2 is-typography-preset-heading-4\">Afin de toucher les internautes dans leur langue locale, l\u2019entreprise indienne Max\u00a0Life\u00a0Insurance\u00a0Company Ltd. a fait \u00e9quipe avec Haptik, partenaire Meta\u00a0Business, pour tirer parti des fonctionnalit\u00e9s linguistiques de WhatsApp\u00a0Business et rendre ses services accessibles dans sept\u00a0langues r\u00e9gionales.<\/h2>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary wp-pattern-stats-grid-3-column-green has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--2\">\n<div class=\"wp-block-group alignwide wp-pattern-stats-grid-3-column-green__grid is-layout-grid wp-container-core-group-is-layout-d65a3a21 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group is-style-surface-light-green wp-pattern-stats-card is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-09b9bc3e wp-block-group-is-layout-flex is-style-surface-light-green--3\">\n<p class=\"has-text-align-center wp-block-tenup-stats has-heading-2-font-size\" data-wp-interactive=\"tenup\/stats\" data-wp-init=\"tenup\/stats::actions.init\" data-stats-initial=\"7\">\n\t7<\/p>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-md wp-block-paragraph\">Nombre de langues r\u00e9gionales indiennes prises en charge<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-surface-light-green wp-pattern-stats-card is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-09b9bc3e wp-block-group-is-layout-flex is-style-surface-light-green--4\">\n<p class=\"has-text-align-center wp-block-tenup-stats has-heading-2-font-size\" data-wp-interactive=\"tenup\/stats\" data-wp-init=\"tenup\/stats::actions.init\" data-stats-initial=\"2\">\n\t2<\/p>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-md wp-block-paragraph\">Nombre de pressions sur l\u2019\u00e9cran pour choisir une langue<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-surface-light-green wp-pattern-stats-card is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-09b9bc3e wp-block-group-is-layout-flex is-style-surface-light-green--5\">\n<p class=\"has-text-align-center wp-block-tenup-stats has-heading-2-font-size\" data-wp-interactive=\"tenup\/stats\" data-wp-init=\"tenup\/stats::actions.init\" data-stats-initial=\"4\">\n\t4 sur 10<\/p>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-md wp-block-paragraph\">Proportion de clients et de clientes qui ont pu acc\u00e9der aux services de l\u2019entreprise dans la langue de leur choix*<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"alignfull has-text-align-center is-typography-preset-label-sm wp-block-paragraph\"><em>*\u00a0Les r\u00e9sultats sont auto\u00e9valu\u00e9s et ne sont pas reproductibles \u00e0 l\u2019identique. Les r\u00e9sultats individuels g\u00e9n\u00e9ralement attendus seront diff\u00e9rents.<\/em><\/p>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--6\">\n<h2 id=\"lhistoire\" class=\"wp-block-heading has-text-align-center\">L\u2019<mark style=\"background-color:transparent\" class=\"has-green-underline\">histoire<\/mark><\/h2>\n\n\n\n<h3 id=\"priorite-a-la-relation-clientele\" class=\"wp-block-heading has-text-align-center\">Priorit\u00e9 \u00e0 la relation client\u00e8le<\/h3>\n\n\n\n<p class=\"has-text-align-center alignwide is-typography-preset-body-lg wp-block-paragraph\">Max\u00a0Life, dont le si\u00e8ge se trouve \u00e0 Gurugram, en Inde, propose des solutions compl\u00e8tes de protection et d\u2019assurance vie \u00e0 long terme par l\u2019interm\u00e9diaire d\u2019agences et de prestataires tiers. L\u2019entreprise a d\u00e9velopp\u00e9 ses activit\u00e9s ces vingt\u00a0derni\u00e8res ann\u00e9es gr\u00e2ce \u00e0 une approche centr\u00e9e sur la client\u00e8le en mati\u00e8re d\u2019interactions, de service et de formation.<\/p>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--7\">\n<h2 id=\"lobjectif\" class=\"wp-block-heading has-text-align-center\">L\u2019<mark style=\"background-color:transparent\" class=\"has-green-underline\">objectif<\/mark><\/h2>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile\"><div class=\"wp-block-media-text__content\">\n<h3 id=\"donner-le-choix\" class=\"wp-block-heading is-style-green-line\">Donner le choix<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En se basant sur des \u00e9tudes internes et externes montrant que la client\u00e8le attend de l\u2019entreprise qu\u2019elle garde le contact, et compte tenu de la popularit\u00e9 croissante de l\u2019utilisation d\u2019Internet dans les langues r\u00e9gionales en Inde, Max\u00a0Life a privil\u00e9gi\u00e9 l\u2019am\u00e9lioration de l\u2019exp\u00e9rience client\u00e8le sur WhatsApp en d\u00e9veloppant ses services dans sept des langues r\u00e9gionales les plus courantes en Inde, en fonction des pr\u00e9f\u00e9rences.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img data-dominant-color=\"909091\" data-has-transparency=\"false\" style=\"--dominant-color: #909091;\" loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Max-Life-Insurance_screen1.jpg\" alt=\"A tender moment between a mother and her baby, as she gently holds her little one in her arms.\" class=\"wp-image-1530 size-full not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Max-Life-Insurance_screen1.jpg 800w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Max-Life-Insurance_screen1.jpg?resize=300,200 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Max-Life-Insurance_screen1.jpg?resize=768,512 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--8\">\n<h2 id=\"la-solution\" class=\"wp-block-heading has-text-align-center\">La <mark style=\"background-color:transparent\" class=\"has-green-underline\">solution<\/mark><\/h2>\n\n\n\n<div class=\"wp-block-group alignwide wp-pattern-media-text-split wp-pattern-media-text-split--app-left is-layout-flow wp-container-core-group-is-layout-f85fdb2c wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wp-pattern-media-text-split__media is-layout-flow wp-block-group-is-layout-flow\"><div style=\"--device-bezel-side:5.33%;--device-screen-bg:#000000\" class=\"wp-block-wab-device-frame\">\n\t<img class=\"wp-block-wab-device-frame__top\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-top.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" \/>\n\t<div class=\"wp-block-wab-device-frame__middle\" style=\"background-image:url(https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-mid.png)\">\n\t\t<div class=\"wp-block-wab-device-frame__screen\">\n\n<figure class=\"wp-block-video\"><video data-wab-video-name=\"A WhatsApp Business conversation with Siloam Hospital\" height=\"640\" style=\"aspect-ratio: 278 \/ 640;\" width=\"278\" autoplay=\"\" controls=\"\" loop=\"\" muted=\"\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/max-life-insurance.mp4\" playsinline=\"\"><\/video><\/figure>\n\n<\/div>\n\t<\/div>\n\t<img class=\"wp-block-wab-device-frame__bottom\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-bottom.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" \/>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-pattern-media-text-split__text is-layout-flow wp-container-core-group-is-layout-3fdb7119 wp-block-group-is-layout-flow\">\n<h3 id=\"fonctionnalites-linguistiques-de-whatsapp\" class=\"wp-block-heading is-style-green-line\">Fonctionnalit\u00e9s linguistiques de WhatsApp<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u00ab\u00a0L\u2019aspect pratique et la facilit\u00e9 d\u2019utilisation sont une priorit\u00e9 absolue pour nous\u00a0\u00bb, a d\u00e9clar\u00e9 Kartik\u00a0Ramamurthy, responsable de l\u2019exp\u00e9rience client\u00e8le chez Max\u00a0Life. \u00ab\u00a0Compte tenu de l\u2019\u00e9tude, nous avons pens\u00e9 qu\u2019il \u00e9tait plus qu\u2019opportun de mettre en place des fonctionnalit\u00e9s permettant de surmonter la barri\u00e8re de la langue pour celles et ceux qui souhaitent acc\u00e9der \u00e0 nos services d\u2019assistance, mais qui ne parlent pas l\u2019anglais ou qui pr\u00e9f\u00e8rent communiquer avec nous dans leur langue maternelle.\u00a0\u00bb<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La client\u00e8le de Max\u00a0Life b\u00e9n\u00e9ficie depuis octobre\u00a02023 d\u2019un acc\u00e8s simplifi\u00e9 aux services via WhatsApp, gr\u00e2ce \u00e0 la plateforme WhatsApp\u00a0Business. Toutefois, ces fonctionnalit\u00e9s n\u2019\u00e9taient disponibles qu\u2019en anglais. L\u2019inclusion linguistique rev\u00eatant une importance certaine, Max\u00a0Life a fait appel \u00e0 Haptik, partenaire Meta\u00a0Business, pour d\u00e9velopper ses services dans davantage de langues sur WhatsApp. Cette collaboration strat\u00e9gique a d\u00e9bloqu\u00e9 les capacit\u00e9s multilingues de la plateforme WhatsApp\u00a0Business, permettant \u00e0 qui le souhaite de s\u00e9lectionner une langue parmi les sept plus r\u00e9pandues en Inde\u00a0: le hindi, le marathi, le gujarati, le t\u00e9lougou, le tamoul, le bengali et le malayalam.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull wp-pattern-content-centered-quote is-style-surface-cream has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-cream--9\">\n<blockquote class=\"wp-block-quote alignwide has-text-align-center is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"is-typography-preset-heading-3 wp-block-paragraph\">\u00ab\u00a0Nous pensons que WhatsApp est une plateforme puissante pour les interactions avec la client\u00e8le et la satisfaction instantan\u00e9e des personnes qui l\u2019utilisent. Gr\u00e2ce aux API de WhatsApp\u00a0Business int\u00e9gr\u00e9es \u00e0 nos principales plateformes d\u2019applications commerciales, nous avons ouvert le champ des possibles en mati\u00e8re de contact et d\u2019exp\u00e9riences personnalis\u00e9es. Maintenant que nous pouvons toucher plus de monde dans plus de langues, nous pouvons proposer les meilleures exp\u00e9riences possibles.\u00a0\u00bb<\/p>\n<cite><strong>Mukul Jain<\/strong><br><br>CTO, Max Life Insurance Ltd<\/cite><\/blockquote>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--10\">\n<div class=\"wp-block-group alignwide wp-pattern-media-text-split wp-pattern-media-text-split--app-right is-layout-flow wp-container-core-group-is-layout-f85fdb2c wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wp-pattern-media-text-split__media is-layout-flow wp-block-group-is-layout-flow\"><div style=\"--device-bezel-side:5.33%;--device-screen-bg:#000000\" class=\"wp-block-wab-device-frame\">\n\t<img class=\"wp-block-wab-device-frame__top\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-top.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" \/>\n\t<div class=\"wp-block-wab-device-frame__middle\" style=\"background-image:url(https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-mid.png)\">\n\t\t<div class=\"wp-block-wab-device-frame__screen\">\n\n<figure class=\"wp-block-image\"><img data-dominant-color=\"e0e3dd\" data-has-transparency=\"false\" style=\"--dominant-color: #e0e3dd;\" loading=\"lazy\" decoding=\"async\" width=\"457\" height=\"800\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/maxlifeinsurance.jpg\" alt=\"Capture d\u2019\u00e9cran d\u2019une conversation avec Max\u00a0Life\u00a0Insurance\" class=\"wp-image-1533 not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/maxlifeinsurance.jpg 457w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/maxlifeinsurance.jpg?resize=171,300 171w\" sizes=\"auto, (max-width: 457px) 100vw, 457px\" \/><\/figure>\n\n<\/div>\n\t<\/div>\n\t<img class=\"wp-block-wab-device-frame__bottom\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-bottom.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" \/>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-pattern-media-text-split__text is-layout-flow wp-container-core-group-is-layout-3fdb7119 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Les membres des \u00e9quipes du service client\u00e8le, des technologies digitales, de l\u2019e-commerce et du marketing de Max\u00a0Life se sont associ\u00e9s \u00e0 Haptik pour superviser le d\u00e9veloppement des nouvelles exp\u00e9riences de discussion. Leur pr\u00e9cieuse contribution a permis \u00e0 l\u2019\u00e9quipe de Haptik de concevoir, de d\u00e9velopper et de tester chaque exp\u00e9rience avant le lancement des versions finales. La mise en \u0153uvre s\u2019est d\u00e9roul\u00e9e en deux phases. Pour la premi\u00e8re, l\u2019\u00e9quipe combin\u00e9e s\u2019est concentr\u00e9e sur les fonctionnalit\u00e9s de paiement, d\u2019affichage des informations sur les polices et de t\u00e9l\u00e9chargement. En deuxi\u00e8me phase, elle s\u2019est concentr\u00e9e sur les demandes au service client\u00e8le.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019\u00e9quipe a pu concevoir et r\u00e9aliser plus de 10\u00a0exp\u00e9riences parmi les plus courantes sur WhatsApp dans chacune des nouvelles langues prises en charge. D\u00e9sormais, apr\u00e8s avoir utilis\u00e9 le service de discussion automatis\u00e9e de Max\u00a0Life, con\u00e7u par Haptik, les membres de la client\u00e8le peuvent saisir le nom de leur langue pr\u00e9f\u00e9r\u00e9e dans le champ <b>English\/Local Language (Anglais\/langue locale)<\/b>. Le menu <b>Customer Servicing (Service \u00e0 la client\u00e8le)<\/b> appara\u00eet alors dans la langue s\u00e9lectionn\u00e9e, et permet de choisir parmi plus de dix options de service courantes relatives \u00e0 un contrat, notamment le paiement du renouvellement des primes, les t\u00e9l\u00e9chargements, les mises \u00e0 jour d\u2019adresse, l\u2019\u00e9tat des demandes de contrat et bien d\u2019autres encore. Ensemble, ces options repr\u00e9sentent 80\u00a0% du trafic du service client\u00e8le de Max\u00a0Life sur WhatsApp, chaque option de service \u00e9tant d\u00e9sormais accessible dans les langues prises en charge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Max\u00a0Life et Haptik ont \u00e9galement permis d\u2019effectuer d\u2019autres actions courantes dans les autres langues, avec redirections partielles vers le site\u00a0Web de Max\u00a0Life, notamment la mise \u00e0 jour des num\u00e9ros de t\u00e9l\u00e9phone et des adresses e-mail, des coordonn\u00e9es bancaires, des options de paiement, etc.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-f5b8a515 wp-block-group-is-layout-constrained is-style-surface-primary--11\">\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\">\n<h2 id=\"les-resultats\" class=\"wp-block-heading has-text-align-center\">Les <mark style=\"background-color:transparent\" class=\"has-green-underline\">r\u00e9sultats<\/mark><\/h2>\n\n\n\n<p class=\"has-text-align-center alignwide is-typography-preset-body-lg wp-block-paragraph\">Max\u00a0Life et Haptik ont lanc\u00e9 les fonctionnalit\u00e9s linguistiques en octobre\u00a02023 et ont observ\u00e9 leurs performances pendant de six\u00a0mois pour en d\u00e9terminer l\u2019efficacit\u00e9. L\u2019hindi est apparu comme la langue pr\u00e9f\u00e9r\u00e9e de la client\u00e8le, suivi du marathi, du gujarati, du t\u00e9lougou et du tamoul.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img data-dominant-color=\"a6a69b\" data-has-transparency=\"false\" style=\"--dominant-color: #a6a69b;\" loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/FBB_OfficeAndWorkers_KL16_DSC07557.jpg\" alt=\"A person sitting at a desk, with their back to the camera, working on a laptop surrounded by scattered papers\" class=\"wp-image-1121 size-full not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/FBB_OfficeAndWorkers_KL16_DSC07557.jpg 800w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/FBB_OfficeAndWorkers_KL16_DSC07557.jpg?resize=300,200 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/FBB_OfficeAndWorkers_KL16_DSC07557.jpg?resize=768,513 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h3 id=\"communiquer-dans-sa-langue-maternelle\" class=\"wp-block-heading is-style-green-line\">Communiquer dans sa langue maternelle<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">7\u00a0langues r\u00e9gionales prises en charge<\/li>\n\n\n\n<li class=\"wp-block-list-item\">2\u00a0pressions sur l\u2019\u00e9cran pour choisir une langue<\/li>\n\n\n\n<li class=\"wp-block-list-item\">4\u00a0membres de la client\u00e8le sur 10 ont pu acc\u00e9der aux services de l\u2019entreprise dans la langue de leur choix*<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><em>*\u00a0Les r\u00e9sultats sont auto\u00e9valu\u00e9s et ne sont pas reproductibles \u00e0 l\u2019identique. Les r\u00e9sultats individuels g\u00e9n\u00e9ralement attendus seront diff\u00e9rents.<\/em><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull wp-pattern-content-centered-quote is-style-surface-cream has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-cream--12\">\n<blockquote class=\"wp-block-quote alignwide has-text-align-center is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"is-typography-preset-heading-3 wp-block-paragraph\">\u00ab Les API vernaculaires sont un outil puissant pour combler les lacunes linguistiques. Chez Haptik, nous comprenons qu\u2019une communication efficace va au-del\u00e0 des mots\u00a0: il s\u2019agit de tisser des liens \u00e0 un niveau culturel plus profond. Max\u00a0Life\u00a0Insurance est un excellent exemple de la mani\u00e8re dont, en int\u00e9grant des API vernaculaires \u00e0 WhatsApp, les entreprises peuvent proposer des exp\u00e9riences personnalis\u00e9es directement par le biais d\u2019un canal familier et largement utilis\u00e9. Les clients peuvent interagir sans effort dans leur langue pr\u00e9f\u00e9r\u00e9e, am\u00e9liorant ainsi l&rsquo;engagement et la satisfaction. \u201d<\/p>\n<cite><strong>Ahshad Jussawala<\/strong><br><br>SVP &amp; Business Head, Jio Haptik<\/cite><\/blockquote>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--13\">\n<div class=\"wp-block-group alignwide is-style-surface-dark-green has-global-padding is-layout-constrained wp-container-core-group-is-layout-71f05ff6 wp-block-group-is-layout-constrained is-style-surface-dark-green--14\" style=\"border-radius:25px\">\n<h2 id=\"collaborez-avec-un-partenaire\" class=\"wp-block-heading has-text-align-center is-typography-preset-heading-1 has-brand-green-color has-text-color\">Collaborez avec un partenaire<\/h2>\n\n\n\n<p class=\"has-text-align-center alignwide is-typography-preset-body-lg wp-block-paragraph\">Les partenaires de la plateforme WhatsApp\u00a0Business peuvent vous aider \u00e0 planifier, d\u00e9velopper et int\u00e9grer WhatsApp comme canal de communication pour interagir avec votre client\u00e8le.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-aebcc133 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/business.facebook.com\/messaging\/partner-showcase\/?ref=SUCCESS_STORIES\">Trouver un\u00b7e partenaire<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Surmonter les barri\u00e8res linguistiques avec WhatsApp<\/p>\n","protected":false},"author":12,"featured_media":11348,"template":"","meta":{"wab_header_eyebrow":"Plateforme\u00a0Business","wab_hide_header_excerpt":false,"wab_use_custom_excerpt":false,"wab_custom_excerpt":"","wab_company_name":"Max\u00a0Life\u00a0Insurance\u00a0Company\u00a0Ltd.","wab_business_results":null,"wab_testimonial_quote":"\u00ab\u00a0Nous pensons que WhatsApp est une plateforme puissante pour les interactions avec la client\u00e8le et la satisfaction instantan\u00e9e des personnes qui l\u2019utilisent. Gr\u00e2ce aux API de WhatsApp\u00a0Business int\u00e9gr\u00e9es \u00e0 nos principales plateformes d\u2019applications commerciales, nous avons ouvert le champ des possibles en mati\u00e8re de contact et d\u2019exp\u00e9riences personnalis\u00e9es. Maintenant que nous pouvons toucher plus de monde dans plus de langues, nous pouvons proposer les meilleures exp\u00e9riences possibles.\u00a0\u00bb","wab_testimonial_name":"Mukul\u00a0Jain","wab_testimonial_title":"Directeur technologique, Max\u00a0Life\u00a0Insurance\u00a0Ltd","wab_featured_image_caption":"","wab_content_expires":"2028-04-29 20:00:51","_featured_video_id":0,"_featured_video_autoplay":true,"_featured_video_muted":true,"_featured_video_loop":true,"_featured_video_playsinline":true,"footnotes":""},"market":[549],"product":[322],"business-goals":[370,369],"use-case":[473],"region":[387],"business-size":[320],"industry":[469],"class_list":["post-11347","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","market-inde","product-plateforme-whatsapp-business","business-goals-generation-de-prospects","business-goals-interactions","use-case-service-clientele","region-asie-pacifique","business-size-grande-entreprise","industry-services-financiers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Max Life Company Ltd. |WhatsApp for Business<\/title>\n<meta name=\"description\" content=\"Surmonter les barri\u00e8res linguistiques avec WhatsApp\" \/>\n<meta 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