{"id":11627,"date":"2025-03-14T00:00:00","date_gmt":"2025-03-14T04:00:00","guid":{"rendered":"https:\/\/whatsappbusiness.com\/resources\/success-stories\/fravega\/"},"modified":"2026-04-20T15:35:30","modified_gmt":"2026-04-20T19:35:30","slug":"fravega","status":"publish","type":"success-story","link":"https:\/\/whatsappbusiness.com\/fr\/resources\/success-stories\/fravega\/","title":{"rendered":"Fr\u00e1vega"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-style-surface-primary wp-pattern-content-logos-text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--1\">\n<div class=\"wp-block-group alignwide wp-pattern-content-logos-text__inner is-layout-grid wp-container-core-group-is-layout-9c165146 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group wp-pattern-content-logos-text__logos is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-612abace wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-fe1e3c8b wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.facebook.com\/fravegaonline\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-dominant-color=\"070109\" data-has-transparency=\"true\" style=\"--dominant-color: #070109;\" loading=\"lazy\" decoding=\"async\" width=\"820\" height=\"153\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/fravega-logo.png\" alt=\"Logo de Fr\u00e1vega\" class=\"wp-image-1154 has-transparency\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/fravega-logo.png 820w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/fravega-logo.png?resize=300,56 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/fravega-logo.png?resize=768,143 768w\" sizes=\"auto, (max-width: 820px) 100vw, 820px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-sm wp-block-paragraph\">Marque<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-fe1e3c8b wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.facebook.com\/botmaker.io\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-dominant-color=\"5e0033\" data-has-transparency=\"true\" style=\"--dominant-color: #5e0033;\" loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"369\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/bleett-logo.png\" alt=\"Logo de Bleett\" class=\"wp-image-546 has-transparency\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/bleett-logo.png 1080w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/bleett-logo.png?resize=300,103 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/bleett-logo.png?resize=768,262 768w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/bleett-logo.png?resize=1024,350 1024w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-sm wp-block-paragraph\">Fournisseur de solutions WhatsApp\u00a0Business<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-fe1e3c8b wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img data-dominant-color=\"090a0b\" data-has-transparency=\"true\" style=\"--dominant-color: #090a0b;\" loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"118\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Botmaker-logo.png\" alt=\"Logo de Botmaker\" class=\"wp-image-778 has-transparency\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Botmaker-logo.png 400w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Botmaker-logo.png?resize=300,89 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-sm wp-block-paragraph\">Fournisseur de solutions WhatsApp\u00a0Business<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-pattern-content-logos-text__content is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-6da93d19 wp-block-group-is-layout-flex\">\n<h2 id=\"la-chaine-dargentine-specialisee-dans-la-vente-delectromenager-a-adopte-une-nouvelle-approche-pour-offrir-un-service-clientele-sur-la-plateforme-whatsapp-business-pour-cela-el\" class=\"wp-block-heading is-typography-preset-heading-2 is-typography-preset-heading-4\">La cha\u00eene d\u2019Argentine sp\u00e9cialis\u00e9e dans la vente d\u2019\u00e9lectrom\u00e9nager a adopt\u00e9 une nouvelle approche pour offrir un service client\u00e8le sur la plateforme WhatsApp\u00a0Business. Pour cela, elle s\u2019est fait aider de ses partenaires Botmaker et Bleet. R\u00e9sultat\u00a0: des revenus 11\u00a0fois plus importants et 11,2\u00a0fois plus de visites mensuelles en moyenne.<\/h2>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary wp-pattern-stats-grid-3-column-green has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--2\">\n<div class=\"wp-block-group alignwide wp-pattern-stats-grid-3-column-green__grid is-layout-grid wp-container-core-group-is-layout-d65a3a21 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group is-style-surface-light-green wp-pattern-stats-card is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-09b9bc3e wp-block-group-is-layout-flex is-style-surface-light-green--3\">\n<p class=\"has-text-align-center wp-block-tenup-stats has-heading-2-font-size\" data-wp-interactive=\"tenup\/stats\" data-wp-init=\"tenup\/stats::actions.init\" data-stats-initial=\"11\">\n\tx\u00a011<\/p>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-md wp-block-paragraph\">Augmentation du chiffre d\u2019affaires gr\u00e2ce aux achats personnalis\u00e9s sur la plateforme WhatsApp\u00a0Business*<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-surface-light-green wp-pattern-stats-card is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-09b9bc3e wp-block-group-is-layout-flex is-style-surface-light-green--4\">\n<p class=\"has-text-align-center wp-block-tenup-stats has-heading-2-font-size\" data-wp-interactive=\"tenup\/stats\" data-wp-init=\"tenup\/stats::actions.init\" data-stats-initial=\"11\">\n\t11,2\u00a0X<\/p>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-md wp-block-paragraph\">Augmentation du nombre moyen de visites mensuelles, attribu\u00e9e aux achats personnalis\u00e9s sur la plateforme WhatsApp\u00a0Business*<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-surface-light-green wp-pattern-stats-card is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-09b9bc3e wp-block-group-is-layout-flex is-style-surface-light-green--5\">\n<p class=\"has-text-align-center wp-block-tenup-stats has-heading-2-font-size\" data-wp-interactive=\"tenup\/stats\" data-wp-init=\"tenup\/stats::actions.init\" data-stats-initial=\"70\">\n\t70%<\/p>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-md wp-block-paragraph\">de r\u00e9duction du temps d\u2019attente de la client\u00e8le par rapport aux appels t\u00e9l\u00e9phoniques*<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"alignfull has-text-align-center is-typography-preset-label-sm wp-block-paragraph\"><em>*Les r\u00e9sultats sont auto\u00e9valu\u00e9s et ne sont pas reproductibles \u00e0 l\u2019identique. Les r\u00e9sultats individuels g\u00e9n\u00e9ralement attendus seront diff\u00e9rents.<\/em><\/p>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--6\">\n<h2 id=\"leur-histoire\" class=\"wp-block-heading has-text-align-center\">Leur <mark style=\"background-color:transparent\" class=\"has-green-underline\">histoire<\/mark><\/h2>\n\n\n\n<h3 id=\"specialistes-des-appareils-electromenagers-en-argentine\" class=\"wp-block-heading has-text-align-center\">Sp\u00e9cialistes des appareils \u00e9lectrom\u00e9nagers en Argentine<\/h3>\n\n\n\n<p class=\"has-text-align-center alignwide is-typography-preset-body-lg wp-block-paragraph\">Fr\u00e1vega exploite plus de 100\u00a0magasins en Argentine, ainsi qu\u2019un site\u00a0Web performant pour les achats en ligne. Fr\u00e1vega attire les acheteur\u00b7ses de tout \u00e2ge et de tout milieu, ce qui rend la formation aux produits et l\u2019assistance essentielles pour son activit\u00e9.<\/p>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--7\">\n<h2 id=\"leur-objectif\" class=\"wp-block-heading has-text-align-center\">Leur <mark style=\"background-color:transparent\" class=\"has-green-underline\">objectif<\/mark><\/h2>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile\"><div class=\"wp-block-media-text__content\">\n<h3 id=\"une-experience-dachat-en-ligne-personnalisee\" class=\"wp-block-heading is-style-green-line\">Une exp\u00e9rience d\u2019achat en ligne personnalis\u00e9e<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Fr\u00e1vega est fi\u00e8re de la capacit\u00e9 de son personnel \u00e0 partager avec la client\u00e8le de ses magasins des informations pr\u00e9cieuses sur les produits, issues de sa propre exp\u00e9rience. L\u2019entreprise souhaitait appliquer cette m\u00eame approche personnalis\u00e9e \u00e0 ses ventes en ligne. Elle a donc mis au point une nouvelle exp\u00e9rience d\u2019achat sur WhatsApp, o\u00f9 sa client\u00e8le passait d\u00e9j\u00e0 du temps.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img data-dominant-color=\"9d9996\" data-has-transparency=\"false\" style=\"--dominant-color: #9d9996;\" loading=\"lazy\" decoding=\"async\" width=\"1088\" height=\"816\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/fravega-their-goal.jpg\" alt=\"An image of a phone showing how Fravega extends their customer service from outside their storefront to whatsapp\" class=\"wp-image-1155 size-full not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/fravega-their-goal.jpg 1088w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/fravega-their-goal.jpg?resize=300,225 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/fravega-their-goal.jpg?resize=768,576 768w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/fravega-their-goal.jpg?resize=1024,768 1024w\" sizes=\"auto, (max-width: 1088px) 100vw, 1088px\" \/><\/figure><\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull wp-pattern-content-centered-quote is-style-surface-cream has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-cream--8\">\n<blockquote class=\"wp-block-quote alignwide has-text-align-center is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"is-typography-preset-heading-3 wp-block-paragraph\">\u00ab\u00a0La fonctionnalit\u00e9 de shopping personnalis\u00e9 sur WhatsApp permet \u00e0 Fr\u00e1vega d\u2019aider la client\u00e8le \u00e0 parcourir et \u00e0 acheter nos produits via une application de messagerie qu\u2019elle utilise d\u00e9j\u00e0. Les personnes qui font des achats en ligne recherchent souvent l\u2019assistance et les conseils de sp\u00e9cialistes. Cette nouvelle exp\u00e9rience nous permet donc de tirer parti de notre expertise de mani\u00e8re efficace et de faciliter la recherche, l\u2019achat et l\u2019assistance apr\u00e8s-vente.\u00a0\u00bb<\/p>\n<cite><strong>Lucas Bazan<\/strong><br><br>Head of Conversational Strategy, Fr\u00e1vega<\/cite><\/blockquote>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--9\">\n<h2 id=\"leur-solution\" class=\"wp-block-heading has-text-align-center\">Leur <mark style=\"background-color:transparent\" class=\"has-green-underline\">solution<\/mark><\/h2>\n\n\n\n<div class=\"wp-block-group alignwide wp-pattern-media-text-split wp-pattern-media-text-split--app-left is-layout-flow wp-container-core-group-is-layout-f85fdb2c wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wp-pattern-media-text-split__media is-layout-flow wp-block-group-is-layout-flow\"><div style=\"--device-bezel-side:5.33%;--device-screen-bg:#000000\" class=\"wp-block-wab-device-frame\">\n\t<img class=\"wp-block-wab-device-frame__top\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-top.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" \/>\n\t<div class=\"wp-block-wab-device-frame__middle\" style=\"background-image:url(https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-mid.png)\">\n\t\t<div class=\"wp-block-wab-device-frame__screen\">\n\n<figure class=\"wp-block-video\"><video data-wab-video-name=\"A conversational &quot;personal shopper&quot; experience with Fravega via WhatsApp\" height=\"640\" style=\"aspect-ratio: 294 \/ 640;\" width=\"294\" autoplay=\"\" controls=\"\" loop=\"\" muted=\"\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/fravega_1.mp4\" playsinline=\"\"><\/video><\/figure>\n\n<\/div>\n\t<\/div>\n\t<img class=\"wp-block-wab-device-frame__bottom\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-bottom.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" \/>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-pattern-media-text-split__text is-layout-flow wp-container-core-group-is-layout-3fdb7119 wp-block-group-is-layout-flow\">\n<h3 id=\"une-assistance-conversationnelle\" class=\"wp-block-heading is-style-green-line\">Une assistance conversationnelle<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour atteindre son objectif, Fr\u00e1vega s\u2019est associ\u00e9 \u00e0 la plateforme de messagerie Botmaker et \u00e0 la soci\u00e9t\u00e9 de conseil Bleet. Ensemble, les trois entreprises ont revu l\u2019approche de Fr\u00e1vega en mati\u00e8re de service client\u00e8le et ont d\u00e9velopp\u00e9 une exp\u00e9rience de conversation avec des \u00ab\u00a0acheteur\u00b7ses personnel\u00b7les\u00a0\u00bb sur sa cha\u00eene WhatsApp. Cette exp\u00e9rience est con\u00e7ue pour aider la client\u00e8le \u00e0 parcourir les produits et \u00e0 acheter des appareils \u00e9lectrom\u00e9nagers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull wp-pattern-content-centered-quote is-style-surface-cream has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-cream--10\">\n<blockquote class=\"wp-block-quote alignwide has-text-align-center is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"is-typography-preset-heading-3 wp-block-paragraph\">\u00ab\u00a0Les personnes parlent \u00e0 leur famille sur WhatsApp, coordonnent leurs r\u00e9unions de travail sur WhatsApp, corrigent les devoirs de leurs enfants sur les groupes WhatsApp. Il est donc logique qu\u2019elles utilisent \u00e9galement WhatsApp pour acheter des produits, s\u2019informer du statut de leurs commandes ou d\u00e9couvrir le lancement d\u2019un nouveau produit. L\u2019omnipr\u00e9sence de WhatsApp en Am\u00e9rique latine devrait inciter les entreprises \u00e0 consid\u00e9rer son potentiel comme un canal de ventes et d\u2019activit\u00e9s commerciales.\u00a0\u00bb<\/p>\n<cite><strong>Tobias Noni Bernardis<\/strong><br><br>Head of Digital Business, Fr\u00e1vega<\/cite><\/blockquote>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--11\">\n<div class=\"wp-block-group alignwide wp-pattern-media-text-split wp-pattern-media-text-split--app-right is-layout-flow wp-container-core-group-is-layout-f85fdb2c wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wp-pattern-media-text-split__media is-layout-flow wp-block-group-is-layout-flow\"><div style=\"--device-bezel-side:5.33%;--device-screen-bg:#000000\" class=\"wp-block-wab-device-frame\">\n\t<img class=\"wp-block-wab-device-frame__top\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-top.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" \/>\n\t<div class=\"wp-block-wab-device-frame__middle\" style=\"background-image:url(https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-mid.png)\">\n\t\t<div class=\"wp-block-wab-device-frame__screen\">\n\n<figure class=\"wp-block-video\"><video data-wab-video-name=\"A video showcasing the user journey of fravega via whatsapp\" height=\"640\" style=\"aspect-ratio: 294 \/ 640;\" width=\"294\" autoplay=\"\" controls=\"\" loop=\"\" muted=\"\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/fravega_2.mp4\" playsinline=\"\"><\/video><\/figure>\n\n<\/div>\n\t<\/div>\n\t<img class=\"wp-block-wab-device-frame__bottom\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-bottom.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" \/>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-pattern-media-text-split__text is-layout-flow wp-container-core-group-is-layout-3fdb7119 wp-block-group-is-layout-flow\">\n<h3 id=\"le-parcours-dutilisation\" class=\"wp-block-heading is-style-green-line\">Le parcours d\u2019utilisation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><b>Contact<\/b>\u00a0: la client\u00e8le peut acc\u00e9der \u00e0 la cha\u00eene WhatsApp de Fr\u00e1vega en cliquant sur un lien sur son site\u00a0Web, sur une notification push WhatsApp ou sur un message sur les r\u00e9seaux sociaux (la marque pr\u00e9cise d\u2019ailleurs que pr\u00e8s de la moiti\u00e9 de son trafic WhatsApp est organique). Apr\u00e8s avoir acc\u00e9d\u00e9 au canal, les personnes se voient proposer un menu dans lequel elles peuvent choisir de demander une assistance d\u2019achat, une assistance apr\u00e8s-vente ou des services de cr\u00e9dit. \u00c0 la demande de la client\u00e8le, Fr\u00e1vega fournit des informations automatis\u00e9es dans la discussion concernant la disponibilit\u00e9 des produits, les moyens de paiement, les promotions, les assurances et les garanties.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><b>Assistance en direct<\/b>\u00a0: les acheteurs et acheteuses peuvent \u00e9galement envoyer un message \u00e0 un\u00b7e agent\u00b7e d\u2019assistance en direct pour obtenir une exp\u00e9rience d\u2019achat personnalis\u00e9e. Il leur suffit pour cela d\u2019indiquer leur adresse e-mail, la cat\u00e9gorie du produit qui les int\u00e9resse et de d\u00e9crire bri\u00e8vement leur demande. Une personne du service client\u00e8le rejoint ensuite la conversation pour r\u00e9pondre aux questions et aider la client\u00e8le \u00e0 trouver le produit qui lui convient. Lorsqu\u2019une personne est pr\u00eate \u00e0 acheter un article, l\u2019agent cr\u00e9e un panier contenant le produit et g\u00e9n\u00e8re un lien de paiement.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><b>Paiement<\/b>\u00a0: les membres de la client\u00e8le peuvent cliquer sur le lien de paiement pour \u00eatre redirig\u00e9s vers le site\u00a0Web de Fr\u00e1vega, o\u00f9 ils peuvent saisir leur moyen de paiement et les d\u00e9tails de paiement, sans jamais avoir \u00e0 partager des informations sensibles directement avec l\u2019agent\u00b7e. Lorsque l\u2019achat est termin\u00e9, elle ou il re\u00e7oit une confirmation d\u2019achat et un code d\u2019achat qu\u2019elle ou il peut partager avec l\u2019agent\u00b7e sur WhatsApp. L\u2019entreprise utilise ces informations pour suivre les ventes effectu\u00e9es sur son site\u00a0Web par rapport \u00e0 celles du centre d\u2019appels.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><b>Avis<\/b>\u00a0: apr\u00e8s la conversation en direct avec l\u2019agent\u00b7e, les membres de la client\u00e8le ont la possibilit\u00e9 de r\u00e9pondre \u00e0 un sondage sur WhatsApp pour \u00e9valuer l\u2019exp\u00e9rience.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><b>Assistance apr\u00e8s-vente<\/b>\u00a0: la client\u00e8le peut \u00e0 tout moment obtenir de l\u2019aide concernant ses achats en parcourant les informations automatis\u00e9es sur la cha\u00eene WhatsApp de Fr\u00e1vega ou en envoyant un message \u00e0 l\u2019\u00e9quipe du service client\u00e8le.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-f5b8a515 wp-block-group-is-layout-constrained is-style-surface-primary--12\">\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\">\n<h2 id=\"leur-reussite\" class=\"wp-block-heading has-text-align-center\">Leur <mark style=\"background-color:transparent\" class=\"has-green-underline\">r\u00e9ussite<\/mark><\/h2>\n\n\n\n<h3 id=\"augmentation-des-revenus-et-du-trafic\" class=\"wp-block-heading has-text-align-center\">Augmentation des revenus et du trafic<\/h3>\n\n\n\n<p class=\"has-text-align-center alignwide is-typography-preset-body-lg wp-block-paragraph\">Fr\u00e1vega a mesur\u00e9 les revenus et le trafic au cours des trois premiers mois de la nouvelle exp\u00e9rience de messagerie (juillet-septembre\u00a02024) et a constat\u00e9\u00a0:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img data-dominant-color=\"8c9199\" data-has-transparency=\"false\" style=\"--dominant-color: #8c9199;\" loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"675\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Sucursal-Fravega-Unicenter.jpg\" alt=\"An image of a Fravega company storefront with TVs on display behind tall glass walls and customers walking in\" class=\"wp-image-1990 size-full not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Sucursal-Fravega-Unicenter.jpg 900w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Sucursal-Fravega-Unicenter.jpg?resize=300,225 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Sucursal-Fravega-Unicenter.jpg?resize=768,576 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">11\u00a0x plus de revenus, attribu\u00e9s aux achats personnalis\u00e9s sur la plateforme WhatsApp Business*<\/li>\n\n\n\n<li class=\"wp-block-list-item\">11,2\u00a0x plus de visites mensuelles en moyenne, attribu\u00e9es aux achats personnalis\u00e9s sur la plateforme WhatsApp\u00a0Business*<\/li>\n\n\n\n<li class=\"wp-block-list-item\">70\u00a0% de r\u00e9duction du temps d\u2019attente de la client\u00e8le par rapport aux appels t\u00e9l\u00e9phoniques*<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-center alignwide wp-block-paragraph\"><em>*Les r\u00e9sultats sont auto\u00e9valu\u00e9s et ne sont pas reproductibles \u00e0 l\u2019identique. Les r\u00e9sultats individuels g\u00e9n\u00e9ralement attendus seront diff\u00e9rents.<\/em><\/p>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--13\">\n<div class=\"wp-block-group alignwide is-style-surface-dark-green has-global-padding is-layout-constrained wp-container-core-group-is-layout-71f05ff6 wp-block-group-is-layout-constrained is-style-surface-dark-green--14\" style=\"border-radius:25px\">\n<h2 id=\"collaborez-avec-un-partenaire\" class=\"wp-block-heading has-text-align-center is-typography-preset-heading-1 has-brand-green-color has-text-color\">Collaborez avec un partenaire<\/h2>\n\n\n\n<p class=\"has-text-align-center alignwide is-typography-preset-body-lg wp-block-paragraph\">Les partenaires de la plateforme WhatsApp\u00a0Business peuvent vous aider \u00e0 planifier, d\u00e9velopper et int\u00e9grer WhatsApp comme canal de communication pour interagir avec votre client\u00e8le.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-aebcc133 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/business.facebook.com\/messaging\/partner-showcase\/?ref=SUCCESS_STORIES\">Trouver un\u00b7e partenaire<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Augmenter les revenus et le trafic gr\u00e2ce \u00e0 des achats personnalis\u00e9s<\/p>\n","protected":false},"author":12,"featured_media":11628,"template":"","meta":{"wab_header_eyebrow":"Plateforme\u00a0Business","wab_hide_header_excerpt":false,"wab_use_custom_excerpt":false,"wab_custom_excerpt":"","wab_company_name":"Fr\u00e1vega","wab_business_results":null,"wab_testimonial_quote":"\"La fonctionnalit\u00e9 de shopping personnalis\u00e9 sur WhatsApp permet \u00e0 Fr\u00e1vega d\u2019aider la client\u00e8le \u00e0 parcourir et \u00e0 acheter nos produits via une application de messagerie qu\u2019elle utilise d\u00e9j\u00e0. Les personnes qui font des achats en ligne recherchent souvent l\u2019assistance et les conseils de sp\u00e9cialistes. Cette nouvelle exp\u00e9rience nous permet donc de tirer parti de notre expertise de mani\u00e8re efficace et de faciliter la recherche, l\u2019achat et l\u2019assistance apr\u00e8s-vente.\"","wab_testimonial_name":"Lucas\u00a0Bazan","wab_testimonial_title":"Responsable de la strat\u00e9gie conversationnelle, Fr\u00e1vega","wab_featured_image_caption":"","wab_content_expires":"2028-04-29 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