{"id":12631,"date":"2025-01-29T00:00:00","date_gmt":"2025-01-29T05:00:00","guid":{"rendered":"https:\/\/whatsappbusiness.com\/resources\/success-stories\/albor-arte-mx\/"},"modified":"2026-04-30T17:04:54","modified_gmt":"2026-04-30T21:04:54","slug":"albor-arte-mx","status":"publish","type":"success-story","link":"https:\/\/whatsappbusiness.com\/fr\/resources\/success-stories\/albor-arte-mx\/","title":{"rendered":"Albor\u00a0Arte\u00a0Mx"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-style-surface-primary wp-pattern-content-logos-text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--1\">\n<div class=\"wp-block-group alignwide wp-pattern-content-logos-text__inner is-layout-grid wp-container-core-group-is-layout-9c165146 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group wp-pattern-content-logos-text__logos is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-612abace wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-fe1e3c8b wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.facebook.com\/albor.artemx\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-dominant-color=\"1b080f\" data-has-transparency=\"true\" style=\"--dominant-color: #1b080f;\" loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"139\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/AlborArteMX_Logo.png\" alt=\"Logo d\u2019Albor\u00a0Arte\u00a0Mx.\" class=\"wp-image-395 has-transparency\"\/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-sm wp-block-paragraph\">Marque<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-pattern-content-logos-text__content is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-6da93d19 wp-block-group-is-layout-flex\">\n<h2 id=\"la-proprietaire-veronica-guevara-a-utilise-business-ai-sur-whatsapp-pour-interagir-en-temps-reel-avec-la-clientele-24-h-24-et-7-j-7-et-repondre-a-ses-questions-frequentes-grac\" class=\"wp-block-heading is-typography-preset-heading-2 is-typography-preset-heading-4\">La propri\u00e9taire, Ver\u00f3nica\u00a0Guevara, a utilis\u00e9 Business\u00a0AI sur WhatsApp pour interagir en temps r\u00e9el avec la client\u00e8le, 24\u00a0h\/24 et 7\u00a0j\/7, et r\u00e9pondre \u00e0 ses questions fr\u00e9quentes. Gr\u00e2ce \u00e0 cette fonctionnalit\u00e9, elle a pu r\u00e9duire de 80\u00a0% le temps qu\u2019elle passait \u00e0 r\u00e9pondre personnellement \u00e0 ces questions*.<\/h2>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--2\">\n<h2 id=\"lhistoire\" class=\"wp-block-heading has-text-align-center\">L\u2019<mark style=\"background-color:transparent\" class=\"has-green-underline\">histoire<\/mark><\/h2>\n\n\n\n<h3 id=\"fabriques-a-la-main-par-des-artisans\" class=\"wp-block-heading has-text-align-center\">Fabriqu\u00e9s \u00e0 la main par des artisans<\/h3>\n\n\n\n<p class=\"has-text-align-center alignwide is-typography-preset-body-lg wp-block-paragraph\"><\/p><p class=\"has-text-align-center alignwide\">Albor Arte Mx specializes in sourcing and reselling handcrafted jewelry made by artisans throughout Mexico. It&rsquo;s labor of love for  solopreneur Ver\u00f3nica Guevara. Despite her full-time career as a marketing specialist, she still devotes much of her free time to celebrating and promoting the work of Mexican artisans as the owner and sole employee of Albor Arte Mx.<\/p>\n            <p>Guevara travels throughout Mexico\u2014including to Chiapas, Michoac\u00e1n, Puebla, Jalisco, Oaxaca and Quer\u00e9taro\u2014to source the hand-crafted jewelry that she resells from her Monterrey showroom.<\/p>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--3\">\n<h2 id=\"lobjectif\" class=\"wp-block-heading has-text-align-center\">L\u2019<mark style=\"background-color:transparent\" class=\"has-green-underline\">objectif<\/mark><\/h2>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile\"><div class=\"wp-block-media-text__content\">\n<h3 id=\"un-service-clientele-reactif\" class=\"wp-block-heading is-style-green-line\">Un service client\u00e8le r\u00e9actif<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Compte tenu de son emploi du temps charg\u00e9, Ver\u00f3nica\u00a0Guevara doit optimiser chaque instant afin d\u2019assurer le bon fonctionnement d\u2019Albor\u00a0Arte\u00a0Mx. Elle passait beaucoup de temps \u00e0 r\u00e9pondre personnellement aux questions de la client\u00e8le sur WhatsApp, et s\u2019inqui\u00e9tait de la faire attendre lorsqu\u2019elle devait se consacrer \u00e0 d\u2019autres t\u00e2ches importantes.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img data-dominant-color=\"777773\" data-has-transparency=\"false\" style=\"--dominant-color: #777773;\" loading=\"lazy\" decoding=\"async\" width=\"919\" height=\"517\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/albor-arte-success-hero3.jpg\" alt=\"Owner Ver\u00f3nica Guevara.\" class=\"wp-image-394 size-full not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/albor-arte-success-hero3.jpg 919w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/albor-arte-success-hero3.jpg?resize=300,169 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/albor-arte-success-hero3.jpg?resize=768,432 768w\" sizes=\"auto, (max-width: 919px) 100vw, 919px\" \/><\/figure><\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull wp-pattern-content-centered-quote is-style-surface-cream has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-cream--4\">\n<blockquote class=\"wp-block-quote alignwide has-text-align-center is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"is-typography-preset-heading-3 wp-block-paragraph\">\u00ab\u00a0L\u2019agent Business\u00a0AI sur WhatsApp r\u00e9pond \u00e0 la client\u00e8le instantan\u00e9ment et \u00e0 toute heure. J\u2019adore le fait qu\u2019il donne des suggestions pour d\u2019autres produits, c\u2019est quelque chose que je ne faisais pas avant. Et ce qui est g\u00e9nial, c\u2019est qu\u2019il envoie m\u00eame des photos.\u00a0\u00bb<\/p>\n<cite><strong>Ver\u00f3nica Guevara<\/strong><br><br>Owner &amp; Solopreneur, Albor Arte Mx<\/cite><\/blockquote>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--5\">\n<h2 id=\"la-solution\" class=\"wp-block-heading has-text-align-center\">La <mark style=\"background-color:transparent\" class=\"has-green-underline\">solution<\/mark><\/h2>\n\n\n\n<div class=\"wp-block-group alignwide wp-pattern-media-text-split wp-pattern-media-text-split--app-left is-layout-flow wp-container-core-group-is-layout-f85fdb2c wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wp-pattern-media-text-split__media is-layout-flow wp-block-group-is-layout-flow\"><div style=\"--device-bezel-side:5.33%;--device-screen-bg:#000000\" class=\"wp-block-wab-device-frame\">\n\t<img class=\"wp-block-wab-device-frame__top\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-top.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" \/>\n\t<div class=\"wp-block-wab-device-frame__middle\" style=\"background-image:url(https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-mid.png)\">\n\t\t<div class=\"wp-block-wab-device-frame__screen\">\n\n<figure class=\"wp-block-video\"><video data-wab-video-name=\"A demo of the customer experience on WhatsApp.\" data-ms=\"{&quot;creative&quot;:&quot;video&quot;,&quot;creative_detail&quot;:&quot;AlborArteMX_TheirSolution_Video&quot;}\" height=\"640\" style=\"aspect-ratio: 304 \/ 640;\" width=\"304\" autoplay=\"\" controls=\"\" loop=\"\" muted=\"\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/albor-arte-mx_2.mp4\" playsinline=\"\"><\/video><\/figure>\n\n<\/div>\n\t<\/div>\n\t<img class=\"wp-block-wab-device-frame__bottom\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-bottom.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" \/>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-pattern-media-text-split__text is-layout-flow wp-container-core-group-is-layout-3fdb7119 wp-block-group-is-layout-flow\">\n<h3 id=\"business-ai-en-tant-quassistant-de-service-clientele\" class=\"wp-block-heading is-style-green-line\">Business\u00a0AI en tant qu\u2019assistant de service client\u00e8le<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ver\u00f3nica\u00a0Guevara a commenc\u00e9 \u00e0 utiliser Business\u00a0AI sur WhatsApp pour r\u00e9pondre rapidement \u00e0 la client\u00e8le et aux questions fr\u00e9quentes. Elle a donc pu gagner du temps afin de se consacrer \u00e0 d\u2019autres aspects de son activit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9sormais, lorsque la client\u00e8le contacte Albor\u00a0Arte\u00a0MX sur WhatsApp, Business\u00a0AI r\u00e9pond imm\u00e9diatement et fournit les informations demand\u00e9es. Puis, Ver\u00f3nica prend le relais dans la conversation d\u00e8s qu\u2019une personne est pr\u00eate \u00e0 passer \u00e0 l\u2019achat. Elle estime que Business\u00a0AI sur WhatsApp a r\u00e9duit de 80\u00a0% le temps qu\u2019il lui fallait pour r\u00e9pondre \u00e0 sa client\u00e8le*.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull wp-pattern-content-centered-quote is-style-surface-cream has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-cream--6\">\n<blockquote class=\"wp-block-quote alignwide has-text-align-center is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"is-typography-preset-heading-3 wp-block-paragraph\">\u00ab\u00a0Lorsque je suis occup\u00e9e, je r\u00e9ponds bri\u00e8vement, sans donner beaucoup de d\u00e9tails. Business\u00a0AI, quant \u00e0 lui, est toujours disponible. J\u2019appr\u00e9cie \u00e9galement le fait de pouvoir relancer les personnes qui ne r\u00e9pondent pas.\u00a0\u00bb<\/p>\n<cite><strong>Ver\u00f3nica Guevara<\/strong><br><br>Owner &amp; Solopreneur, Albor Arte Mx<\/cite><\/blockquote>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--7\">\n<div class=\"wp-block-group alignwide is-style-surface-dark-green has-global-padding is-layout-constrained wp-container-core-group-is-layout-71f05ff6 wp-block-group-is-layout-constrained is-style-surface-dark-green--8\" style=\"border-radius:25px\">\n<h2 id=\"collaborez-avec-un-partenaire\" class=\"wp-block-heading has-text-align-center is-typography-preset-heading-1 has-brand-green-color has-text-color\">Collaborez avec un partenaire<\/h2>\n\n\n\n<p class=\"has-text-align-center alignwide is-typography-preset-body-lg wp-block-paragraph\">Les partenaires de la plateforme WhatsApp\u00a0Business peuvent vous aider \u00e0 planifier, d\u00e9velopper et int\u00e9grer WhatsApp comme canal de communication pour interagir avec votre client\u00e8le.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-aebcc133 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/business.facebook.com\/messaging\/partner-showcase\/?ref=SUCCESS_STORIES\">Trouver un\u00b7e partenaire<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Utiliser Business\u00a0AI sur WhatsApp pour r\u00e9pondre aux questions fr\u00e9quentes de la client\u00e8le<\/p>\n","protected":false},"author":12,"featured_media":12632,"template":"","meta":{"wab_header_eyebrow":"Application\u00a0Business","wab_hide_header_excerpt":false,"wab_use_custom_excerpt":false,"wab_custom_excerpt":"","wab_company_name":"Albor\u00a0Arte\u00a0Mx","wab_business_results":[],"wab_testimonial_quote":"\"L\u2019agent Business\u00a0AI sur WhatsApp r\u00e9pond \u00e0 la client\u00e8le instantan\u00e9ment et \u00e0 toute heure. J\u2019adore le fait qu\u2019il donne des suggestions pour d\u2019autres produits, c\u2019est quelque chose que je ne faisais pas avant. Et ce qui est g\u00e9nial, c\u2019est qu\u2019il envoie m\u00eame des photos.\"","wab_testimonial_name":"Ver\u00f3nica\u00a0Guevara","wab_testimonial_title":"Propri\u00e9taire &amp; Solopreneur, Albor\u00a0Arte\u00a0Mx","wab_featured_image_caption":"","_featured_video_id":4831,"_featured_video_autoplay":true,"_featured_video_muted":true,"_featured_video_loop":true,"_featured_video_playsinline":true,"footnotes":""},"business-size":[319],"industry":[468],"market":[548],"use-case":[473],"region":[389],"business-goals":[],"product":[323],"class_list":["post-12631","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","business-size-pme","industry-e-commerce-et-retail","market-mexique","use-case-service-clientele","region-amerique-latine","product-application-whatsapp-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Albor Arte 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