{"id":9315,"date":"2022-12-20T00:00:00","date_gmt":"2022-12-20T05:00:00","guid":{"rendered":"https:\/\/whatsappbusiness.com\/blog\/2023-%e0%a4%95%e0%a5%80-%e0%a4%95%e0%a4%b8%e0%a5%8d%e0%a4%9f%e0%a4%ae%e0%a4%b0-%e0%a4%b8%e0%a4%b0%e0%a5%8d%e0%a4%b5%e0%a4%bf%e0%a4%b8-%e0%a4%b8%e0%a5%87-%e0%a4%9c%e0%a5%81%e0%a4%a1%e0%a4%bc%e0%a5%80\/"},"modified":"2026-04-30T02:52:27","modified_gmt":"2026-04-30T06:52:27","slug":"customer-service-challenges-2023","status":"publish","type":"post","link":"https:\/\/whatsappbusiness.com\/hi\/blog\/customer-service-challenges-2023\/","title":{"rendered":"2023 \u0915\u0940 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u0930\u094d\u0935\u093f\u0938 \u0938\u0947 \u091c\u0941\u0921\u093c\u0940 \u092e\u0941\u0916\u094d\u092f \u091a\u0941\u0928\u094c\u0924\u093f\u092f\u093e\u0901 \u0914\u0930 \u0909\u0928\u094d\u0939\u0947\u0902 \u0939\u0932 \u0915\u0930\u0928\u0947 \u0915\u093e \u0924\u0930\u0940\u0915\u093e"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--1\">\n<p class=\"wp-block-paragraph\">2022<sup class=\"wab-note\" data-title=\"Zendesk, \u201cCX Trends Report 2022\u201d, 2022\">1<\/sup> \u092e\u0947\u0902 Zendesk \u0926\u094d\u0935\u093e\u0930\u093e \u0915\u093f\u090f \u0917\u090f \u0938\u0930\u094d\u0935\u0947 \u092e\u0947\u0902 \u0936\u093e\u092e\u093f\u0932 60% \u0938\u0947 \u091c\u093c\u094d\u092f\u093e\u0926\u093e \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u093e \u0915\u0939\u0928\u093e \u0939\u0948 \u0915\u093f \u0909\u0928\u094d\u0939\u0947\u0902 \u092e\u093f\u0932\u0928\u0947 \u0935\u093e\u0932\u0940 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u0930\u094d\u0935\u093f\u0938 \u0915\u094b \u0932\u0947\u0915\u0930 \u0909\u0928\u0915\u0940 \u0905\u092a\u0947\u0915\u094d\u0937\u093e\u090f\u0901 2021 \u0915\u0940 \u0924\u0941\u0932\u0928\u093e \u092e\u0947\u0902 \u091c\u093c\u094d\u092f\u093e\u0926\u093e \u0939\u0948\u0902.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u091c\u094b \u0938\u092a\u094b\u0930\u094d\u091f \u091f\u0940\u092e\u0947\u0902 \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u0940 \u0907\u0928 \u0909\u092e\u094d\u092e\u0940\u0926\u094b\u0902 \u0915\u094b \u092a\u0942\u0930\u093e \u0928\u0939\u0940\u0902 \u0915\u0930\u0924\u0940 \u0939\u0948\u0902, \u0935\u0947 \u0915\u093e\u092b\u093c\u0940 \u0928\u0941\u0915\u0938\u093e\u0928 \u0909\u0920\u093e\u0924\u0940 \u0939\u0948\u0902. \u0939\u093e\u0932 \u0939\u0940 \u092e\u0947\u0902 \u0939\u0941\u090f Hiver \u0938\u0930\u094d\u0935\u0947 <sup class=\"wab-note\" data-title=\"Hiver, \u201c2022 \u092e\u0947\u0902 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u092a\u094b\u0930\u094d\u091f \u0930\u093f\u092a\u094b\u0930\u094d\u091f \u0915\u0940 \u0938\u094d\u0925\u093f\u0924\u093f,\u201d 2022\">2<\/sup> \u0915\u0947 \u0905\u0928\u0941\u0938\u093e\u0930, \u0915\u093f\u0938\u0940 \u0915\u0902\u092a\u0928\u0940 \u0915\u0947 \u0938\u093e\u0925 \u0938\u093f\u0930\u094d\u092b\u093c \u090f\u0915 \u092c\u0941\u0930\u093e \u0905\u0928\u0941\u092d\u0935 \u0939\u094b\u0928\u0947 \u0915\u0947 \u092c\u093e\u0926:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">72% \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0905\u0928\u094d\u092f \u0915\u0902\u092a\u0928\u0940 \u0915\u093e \u0935\u093f\u0915\u0932\u094d\u092a \u091a\u0941\u0928\u0947\u0902\u0917\u0947.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">52% \u0932\u094b\u0917 \u0905\u092a\u0928\u0947 \u0926\u094b\u0938\u094d\u0924\u094b\u0902 \u0914\u0930 \u092a\u0930\u093f\u0935\u093e\u0930 \u0915\u094b \u0915\u0902\u092a\u0928\u0940 \u0938\u0947 \u0916\u0930\u0940\u0926\u093e\u0930\u0940 \u0915\u0930\u0928\u0947 \u0938\u0947 \u092e\u0928\u093e \u0915\u0930\u0947\u0902\u0917\u0947.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">36% \u0932\u094b\u0917 \u0905\u092a\u0928\u0947 \u0916\u0930\u093e\u092c \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0938\u094b\u0936\u0932 \u092e\u0940\u0921\u093f\u092f\u093e \u092f\u093e \u0930\u093f\u0935\u094d\u092f\u0942 \u0935\u0947\u092c\u0938\u093e\u0907\u091f \u092a\u0930 \u0936\u0947\u092f\u0930 \u0915\u0930\u0947\u0902\u0917\u0947.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u0907\u0928 \u0906\u0901\u0915\u0921\u093c\u094b\u0902 \u0938\u0947 \u0921\u0930\u0947\u0902 \u0928\u0939\u0940\u0902 \u2014 \u092c\u0932\u094d\u0915\u093f \u0907\u0928\u094d\u0939\u0947\u0902 \u0905\u092a\u0928\u0947 \u0914\u0930 \u0905\u092a\u0928\u0940 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u092a\u094b\u0930\u094d\u091f \u091f\u0940\u092e \u0915\u0947 \u0932\u093f\u090f \u092a\u094d\u0930\u0947\u0930\u0923\u093e \u0915\u093e \u0938\u094d\u0930\u094b\u0924 \u092c\u0928\u093e\u090f\u0901. 2023 \u092e\u0947\u0902 \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u0940 \u0938\u092a\u094b\u0930\u094d\u091f \u0938\u0947 \u091c\u0941\u0921\u093c\u0940 \u0909\u092e\u094d\u092e\u0940\u0926\u094b\u0902 \u0914\u0930 \u0909\u0928\u094d\u0939\u0947\u0902 \u092a\u0942\u0930\u093e \u0915\u0930\u0928\u0947 \u0915\u0947 \u0924\u0930\u0940\u0915\u0947 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u091c\u093e\u0928\u0915\u0930 \u0906\u0928\u0947 \u0935\u093e\u0932\u0947 \u0938\u093e\u0932 \u0915\u0947 \u0932\u093f\u090f \u0924\u0948\u092f\u093e\u0930 \u0939\u094b \u091c\u093e\u090f\u0901.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-dominant-color=\"958c88\" data-has-transparency=\"false\" style=\"--dominant-color: #958c88;\" loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"474\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-1-842x474-8-.jpg\" alt=\"\u0916\u0941\u0932\u0947 \u0939\u0941\u090f \u0930\u0947\u095e\u094d\u0930\u093f\u091c\u0930\u0947\u091f\u0930 \u0915\u0947 \u0938\u093e\u092e\u0928\u0947 \u0916\u0921\u093c\u093e \u0935\u094d\u092f\u0915\u094d\u0924\u093f \u092e\u094b\u092c\u093e\u0907\u0932 \u0926\u0947\u0916 \u0930\u0939\u093e \u0939\u0948\" class=\"wp-image-563 not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-1-842x474-8-.jpg 842w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-1-842x474-8-.jpg?resize=300,169 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-1-842x474-8-.jpg?resize=768,432 768w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/><\/figure>\n\n\n\n<h2 id=\"%e0%a4%95%e0%a4%b8%e0%a5%8d%e0%a4%9f%e0%a4%ae%e0%a4%b0%e0%a5%8d%e0%a4%b8-%e0%a4%a4%e0%a5%87%e0%a4%9c%e0%a4%bc%e0%a5%80-%e0%a4%b8%e0%a5%87-%e0%a4%b8%e0%a4%ae%e0%a4%b8%e0%a5%8d%e0%a4%af%e0%a4%be\" class=\"wp-block-heading\"><b>\u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0924\u0947\u095b\u0940 \u0938\u0947 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u093e \u0938\u092e\u093e\u0927\u093e\u0928 \u091a\u093e\u0939\u0924\u0947 \u0939\u0948\u0902<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u092e\u0926\u0926 \u092a\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0932\u0902\u092c\u093e \u0907\u0902\u0924\u091c\u093e\u0930 \u0928\u0939\u0940\u0902 \u0915\u0930\u0928\u093e \u091a\u093e\u0939\u0924\u0947 \u2014 \u0935\u0947 \u0924\u0941\u0930\u0902\u0924 \u0914\u0930 \u0930\u093f\u092f\u0932-\u091f\u093e\u0907\u092e \u092e\u0947\u0902 \u091c\u0935\u093e\u092c \u092a\u093e\u0928\u093e \u091a\u093e\u0939\u0924\u0947 \u0939\u0948\u0902.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zendesk \u0915\u0940 \u0939\u093e\u0932 \u0939\u0940 \u0915\u0940 \u0915\u0938\u094d\u091f\u092e\u0930 \u0905\u0928\u0941\u092d\u0935 \u091f\u094d\u0930\u0947\u0902\u0921 \u0930\u093f\u092a\u094b\u0930\u094d\u091f \u0915\u0947 \u0905\u0928\u0941\u0938\u093e\u0930, 76% \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u091a\u093e\u0939\u0924\u0947 \u0939\u0948\u0902 \u0915\u093f \u0938\u092a\u094b\u0930\u094d\u091f \u092a\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0915\u093f\u0938\u0940 \u0915\u0902\u092a\u0928\u0940 \u0938\u0947 \u0938\u0902\u092a\u0930\u094d\u0915 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0924\u0941\u0930\u0902\u0924 \u092c\u093e\u0926 \u092c\u094d\u0930\u093e\u0902\u0921 <a href=\"https:\/\/whatsappbusiness.com\/hi\/blog\/creating-an-engaging-and-effective-customer-experience-with-messaging\/\" data-creative-detail=\"WABBlog_CreatingAnEngagingAndEffectiveCustomerExperience_Link\" data-creative-type=\"link\" data-ms=\"{&quot;creative&quot;:&quot;link&quot;,&quot;creative_detail&quot;:&quot;WABBlog_CreatingAnEngagingAndEffectiveCustomerExperience_Link&quot;}\">\u0909\u0928\u0938\u0947 \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u091f \u0915\u0930\u0947\u0902<\/a>. Hiver \u0915\u0947 2022 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u092a\u094b\u0930\u094d\u091f \u0915\u0940 \u0938\u094d\u0925\u093f\u0924\u093f \u0938\u0947 \u091c\u0941\u095c\u0947 \u0938\u0930\u094d\u0935\u0947 \u092e\u0947\u0902 \u092a\u093e\u092f\u093e \u0917\u092f\u093e \u0915\u093f 33.7% \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u094b \u0926\u094b \u0918\u0902\u091f\u0947 \u0915\u0947 \u0905\u0902\u0926\u0930 \u0938\u092e\u0938\u094d\u092f\u093e \u0915\u093e \u0939\u0932 \u092e\u093f\u0932\u0928\u0947 \u0915\u0940 \u0909\u092e\u094d\u092e\u0940\u0926 \u0939\u0948 \u0914\u0930 52.17% \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u094b \u0915\u093f\u0938\u0940 \u0915\u0902\u092a\u0928\u0940 \u0938\u0947 \u0938\u0902\u092a\u0930\u094d\u0915 \u0915\u0930\u0928\u0947 \u0915\u0947 24 \u0918\u0902\u091f\u0947 \u0915\u0947 \u0905\u0902\u0926\u0930 \u0938\u092e\u0938\u094d\u092f\u093e \u0915\u093e \u0939\u0932 \u092e\u093f\u0932\u0928\u0947 \u0915\u0940 \u0909\u092e\u094d\u092e\u0940\u0926 \u0939\u0948.<sup class=\"wab-note\" data-title=\"Zendesk, \u201cCX \u091f\u094d\u0930\u0947\u0902\u0921 \u0930\u093f\u092a\u094b\u0930\u094d\u091f 2022\u201d, 2022\">1<\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u092c\u093f\u091c\u093c\u0928\u0947\u0938 \u091c\u093e\u0928\u0924\u0947 \u0939\u0948\u0902 \u0915\u093f \u0935\u0947 \u0907\u0938 \u0938\u0902\u092c\u0902\u0927 \u092e\u0947\u0902 \u0916\u0941\u0926 \u0915\u094b \u092c\u0947\u0939\u0924\u0930 \u092c\u0928\u093e \u0938\u0915\u0924\u0947 \u0939\u0948\u0902. Zendesk \u0926\u094d\u0935\u093e\u0930\u093e \u0915\u093f\u090f \u0917\u090f \u0938\u0930\u094d\u0935\u0947 \u092e\u0947\u0902 \u0936\u093e\u092e\u093f\u0932 20% \u0938\u0947 \u092d\u0940 \u0915\u092e \u0915\u0902\u092a\u0928\u093f\u092f\u094b\u0902 \u0928\u0947 \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u0940 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u094b \u0924\u0947\u091c\u093c\u0940 \u0938\u0947 \u0939\u0932 \u0915\u0930\u0928\u0947 \u0915\u0940 \u0905\u092a\u0928\u0940 \u0915\u094d\u0937\u092e\u0924\u093e \u0915\u094b \u201c\u092c\u0939\u0941\u0924 \u092e\u091c\u093c\u092c\u0942\u0924\u201d \u092c\u0924\u093e\u092f\u093e.<sup class=\"wab-note\" data-title=\"Zendesk, \u201cCX \u091f\u094d\u0930\u0947\u0902\u0921 \u0930\u093f\u092a\u094b\u0930\u094d\u091f 2022\u201d, 2022\">1<\/sup><\/p>\n\n\n\n<h3 id=\"%e0%a4%b8%e0%a5%81%e0%a4%9d%e0%a4%be%e0%a4%b5-ai-%e0%a4%b8%e0%a5%87-%e0%a4%9a%e0%a4%b2%e0%a4%a8%e0%a5%87-%e0%a4%b5%e0%a4%be%e0%a4%b2%e0%a5%87-%e0%a4%9a%e0%a5%88%e0%a4%9f%e0%a4%ac%e0%a5%89%e0%a4%9f\" class=\"wp-block-heading\"><b>\u0938\u0941\u091d\u093e\u0935: AI \u0938\u0947 \u091a\u0932\u0928\u0947 \u0935\u093e\u0932\u0947 \u091a\u0948\u091f\u092c\u0949\u091f \u0914\u0930 \u092a\u094d\u0930\u0940\u0921\u093f\u0915\u094d\u091f\u093f\u0935 \u0938\u092a\u094b\u0930\u094d\u091f \u090f\u0928\u093e\u0932\u093f\u091f\u093f\u0915\u094d\u0938 \u0915\u094b \u0905\u092a\u0928\u093e\u090f\u0901<\/b><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0905\u092a\u0928\u0947 \u091c\u0935\u093e\u092c \u0926\u0947\u0928\u0947 \u0915\u0947 \u0914\u0938\u0924 \u0938\u092e\u092f \u092e\u0947\u0902 \u0924\u0947\u091c\u093c\u0940 \u0932\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u091f\u0947\u0915\u094d\u0928\u094b\u0932\u0949\u091c\u0940 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0947\u0902, \u0924\u093e\u0915\u093f <a href=\"https:\/\/whatsappbusiness.com\/hi\/blog\/trusting-automation\/\" data-creative-detail=\"WABBlog_TrustingAutomation_Link\" data-creative-type=\"link\" data-ms=\"{&quot;creative&quot;:&quot;link&quot;,&quot;creative_detail&quot;:&quot;WABBlog_TrustingAutomation_Link&quot;}\">\u092c\u093e\u0930-\u092c\u093e\u0930 \u0939\u094b\u0928\u0947 \u0935\u093e\u0932\u0947 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u0930\u094d\u0935\u093f\u0938 (CS) \u091f\u093e\u0938\u094d\u0915 \u0915\u094b \u0911\u091f\u094b\u092e\u0947\u091f \u0915\u093f\u092f\u093e \u091c\u093e \u0938\u0915\u0947<\/a> \u0914\u0930 \u0906\u092a\u0915\u0947 \u090f\u091c\u0947\u0902\u091f \u091c\u093c\u094d\u092f\u093e\u0926\u093e \u0905\u0939\u092e \u0915\u093e\u092e \u092a\u0930 \u0915\u093e\u092e \u0915\u0930 \u092a\u093e\u090f\u0901. \u0905\u092a\u0928\u0947 \u0938\u092d\u0940 \u0932\u093e\u0907\u0935 \u0915\u092e\u094d\u092f\u0941\u0928\u093f\u0915\u0947\u0936\u0928 \u091a\u0948\u0928\u0932 (\u092e\u0948\u0938\u0947\u091c\u093f\u0902\u0917 \u0910\u092a, \u0935\u0947\u092c\u0938\u093e\u0907\u091f, \u0938\u094b\u0936\u0932 \u092e\u0940\u0921\u093f\u092f\u093e, \u0910\u092a \u092e\u0947\u0902) \u092e\u0947\u0902 \u0906\u0930\u094d\u091f\u093f\u092b\u093c\u093f\u0936\u093f\u092f\u0932 \u0907\u0902\u091f\u0947\u0932\u093f\u091c\u0947\u0902\u0938 (AI) \u0926\u094d\u0935\u093e\u0930\u093e \u0938\u0902\u091a\u093e\u0932\u093f\u0924 \u091a\u0948\u091f\u092c\u0949\u091f \u091c\u094b\u0921\u093c\u0947\u0902.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AI \u091a\u0948\u091f\u092c\u0949\u091f \u0938\u093e\u092e\u093e\u0928\u094d\u092f \u0938\u0930\u094d\u0935\u093f\u0938 \u0938\u0947 \u091c\u0941\u095c\u0940 \u095b\u0930\u0942\u0930\u0924\u094b\u0902 \u0915\u094b \u092e\u0948\u0928\u0947\u091c \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902, \u091c\u0948\u0938\u0947 \u0930\u093f\u091f\u0930\u094d\u0928 \u0936\u0941\u0930\u0942 \u0915\u0930\u0928\u093e, \u0936\u093f\u092a\u093f\u0902\u0917 \u092c\u0926\u0932\u0928\u093e\/\u091f\u094d\u0930\u0948\u0915 \u0915\u0930\u0928\u093e \u0935\u0917\u0948\u0930\u0939.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0906\u092a \u0905\u092a\u0928\u0947 \u091a\u0948\u091f\u092c\u0949\u091f \u0915\u094b \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u0947 \u092c\u0941\u0928\u093f\u092f\u093e\u0926\u0940 \u0914\u0930 \u0905\u0915\u094d\u0938\u0930 \u092a\u0942\u091b\u0947 \u091c\u093e\u0928\u0947 \u0935\u093e\u0932\u0947 \u0938\u0935\u093e\u0932\u094b\u0902 \u0915\u093e \u0905\u092a\u0928\u0947 \u0906\u092a \u091c\u0935\u093e\u092c \u0926\u0947\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092a\u094d\u0930\u094b\u0917\u094d\u0930\u093e\u092e \u092d\u0940 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902, \u0924\u093e\u0915\u093f \u092f\u0939 \u091a\u094c\u092c\u0940\u0938\u094b\u0902 \u0918\u0902\u091f\u0947, \u0924\u0941\u0930\u0902\u0924 \u0938\u092a\u094b\u0930\u094d\u091f \u0926\u0947 \u0938\u0915\u0947. \u092d\u0932\u0947 \u0939\u0940 \u092c\u0949\u091f \u0915\u094b \u0938\u092e\u0938\u094d\u092f\u093e \u0939\u0932 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0932\u093e\u0907\u0935 \u090f\u091c\u0947\u0902\u091f \u0915\u0940 \u091c\u093c\u0930\u0942\u0930\u0924 \u092a\u0921\u093c\u0947, \u0932\u0947\u0915\u093f\u0928 \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u094b \u092c\u0949\u091f \u0938\u0947 \u0924\u0941\u0930\u0902\u0924 \u092e\u093f\u0932\u0928\u0947 \u0935\u093e\u0932\u0947 \u091c\u0935\u093e\u092c\u094b\u0902 \u0938\u0947 \u0938\u0902\u0924\u094b\u0937 \u0939\u0940 \u0939\u094b\u0917\u093e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0938\u0902\u0917\u0920\u0928 \u0938\u0947\u0902\u091f\u093f\u092e\u0947\u0902\u091f \u090f\u0928\u093e\u0932\u093f\u0938\u093f\u0938 \u091c\u0948\u0938\u0947 \u092a\u094d\u0930\u0940\u0921\u093f\u0915\u094d\u091f\u093f\u0935 \u090f\u0928\u093e\u0932\u093f\u091f\u093f\u0915\u094d\u0938 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u092d\u0940 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902, \u0924\u093e\u0915\u093f \u0935\u0947 \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u0940 \u0938\u0902\u092d\u093e\u0935\u093f\u0924 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u094b \u092a\u0939\u091a\u093e\u0928 \u0938\u0915\u0947\u0902 \u0914\u0930 \u0909\u0928\u0938\u0947 \u092c\u091a\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0924\u0941\u0930\u0902\u0924 \u0915\u093e\u092e \u0915\u0930 \u0938\u0915\u0947\u0902. \u0928\u0948\u091a\u0941\u0930\u0932 \u0932\u0948\u0902\u0917\u094d\u0935\u0947\u091c \u092a\u094d\u0930\u094b\u0938\u0947\u0938\u093f\u0902\u0917 (NLP) \u0915\u0940 \u092e\u0926\u0926 \u0938\u0947, AI \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u0940 \u092c\u093e\u0924\u091a\u0940\u0924 \u0915\u093e \u092e\u0942\u0932\u094d\u092f\u093e\u0902\u0915\u0928 \u0915\u0930\u0915\u0947 \u092f\u0939 \u092a\u0924\u093e \u0932\u0917\u093e\u0924\u093e \u0939\u0948 \u0915\u093f \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u093e \u0938\u0947\u0902\u091f\u093f\u092e\u0947\u0902\u091f \u0905\u091a\u094d\u091b\u093e \u0939\u0948 \u092f\u093e \u092c\u0941\u0930\u093e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u091c\u092c \u0906\u092a\u0915\u0940 CS \u091f\u0940\u092e \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u0947 \u0938\u093e\u0925 \u092c\u093e\u0924\u091a\u0940\u0924 \u092e\u0947\u0902 \u0928\u0915\u093e\u0930\u093e\u0924\u094d\u092e\u0915 \u092d\u093e\u0935\u0928\u093e\u0913\u0902 \u0915\u0940 \u0936\u0941\u0930\u0941\u0906\u0924\u0940 \u092a\u0939\u091a\u093e\u0928 \u0915\u0930 \u0932\u0947\u0924\u0940 \u0939\u0948, \u0924\u094b \u0935\u0947 \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u0947 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u092c\u0947\u0939\u0924\u0930 \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0924\u0941\u0930\u0902\u0924 \u0915\u093e\u092e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0948\u0902 \u0914\u0930 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u093e \u0924\u0947\u091c\u093c\u0940 \u0938\u0947 \u0938\u092e\u093e\u0927\u093e\u0928 \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0948\u0902 \u2014 \u0915\u092d\u0940-\u0915\u092d\u0940 \u0910\u0938\u093e \u0924\u094b \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u094b \u0938\u092e\u0938\u094d\u092f\u093e \u0915\u093e \u092a\u0924\u093e \u091a\u0932\u0928\u0947 \u0938\u0947 \u092a\u0939\u0932\u0947 \u0939\u0940 \u0939\u094b \u091c\u093e\u0924\u093e \u0939\u0948.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-dominant-color=\"99958d\" data-has-transparency=\"false\" style=\"--dominant-color: #99958d;\" loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"474\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-2-842x474-7-.jpg\" alt=\"\u092c\u0947\u0915\u0930\u0940 \u092e\u0947\u0902 \u092b\u093c\u094b\u0928 \u092a\u0930 \u092e\u093f\u0932\u093e \u0911\u0930\u094d\u0921\u0930 \u0932\u093f\u0916\u0924\u093e \u0939\u0941\u0906 \u0935\u094d\u092f\u0915\u094d\u0924\u093f\" class=\"wp-image-614 not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-2-842x474-7-.jpg 842w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-2-842x474-7-.jpg?resize=300,169 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-2-842x474-7-.jpg?resize=768,432 768w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/><\/figure>\n\n\n\n<h2 id=\"%e0%a4%9a%e0%a5%88%e0%a4%9f%e0%a4%ac%e0%a5%89%e0%a4%9f-%e0%a4%b8%e0%a5%87-%e0%a4%b9%e0%a5%8b%e0%a4%a8%e0%a5%87-%e0%a4%b5%e0%a4%be%e0%a4%b2%e0%a5%80-%e0%a4%aa%e0%a4%b0%e0%a5%87%e0%a4%b6%e0%a4%be\" class=\"wp-block-heading\"><b>\u091a\u0948\u091f\u092c\u0949\u091f \u0938\u0947 \u0939\u094b\u0928\u0947 \u0935\u093e\u0932\u0940 \u092a\u0930\u0947\u0936\u093e\u0928\u0940 \u0915\u094b \u0926\u0947\u0916\u0928\u0947 \u0915\u093e \u0924\u0930\u0940\u0915\u093e<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u091c\u093c\u094d\u092f\u093e\u0926\u093e\u0924\u0930 \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u091a\u0948\u091f\u092c\u0949\u091f \u0938\u0947 \u092c\u093e\u0924 \u0915\u0930\u0928\u093e \u092a\u0938\u0902\u0926 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902. Zendesk \u0928\u0947 \u092a\u093e\u092f\u093e \u0915\u093f 66% \u0932\u094b\u0917 \u092e\u093e\u0928\u0924\u0947 \u0939\u0948\u0902 \u0915\u093f \u091a\u0948\u091f\u092c\u0949\u091f \u0909\u0928\u0915\u0940 \u091c\u093c\u093f\u0902\u0926\u0917\u0940 \u0915\u094b \u0906\u0938\u093e\u0928 \u092c\u0928\u093e\u0924\u0947 \u0939\u0948\u0902, \u091c\u093f\u0938\u0938\u0947 \u0909\u0928\u0915\u093e \u0938\u092e\u092f \u0914\u0930 \u092e\u0947\u0939\u0928\u0924 \u092c\u091a\u0924\u0940 \u0939\u0948 \u0914\u0930 69% \u0932\u094b\u0917\u094b\u0902 \u0915\u094b \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u0947 \u0906\u0938\u093e\u0928 \u0938\u0935\u093e\u0932\u094b\u0902 \u0915\u093e \u091c\u0935\u093e\u092c \u0926\u0947\u0928\u0947 \u092e\u0947\u0902 \u091a\u0948\u091f\u092c\u0949\u091f \u0915\u0940 \u092e\u0926\u0926 \u0932\u0947\u0928\u0947 \u092e\u0947\u0902 \u0915\u094b\u0908 \u092a\u0930\u0947\u0936\u093e\u0928\u0940 \u0928\u0939\u0940\u0902 \u0939\u0948.<sup class=\"wab-note\" data-title=\"Zendesk, \u201cCX \u091f\u094d\u0930\u0947\u0902\u0921 \u0930\u093f\u092a\u094b\u0930\u094d\u091f 2022\u201d, 2022\">1<\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0932\u0947\u0915\u093f\u0928 \u0905\u0917\u0930 \u091a\u0948\u091f\u092c\u0949\u091f \u0905\u091a\u094d\u091b\u0940 \u0924\u0930\u0939 \u0938\u0947 \u0915\u093e\u092e \u0928\u0939\u0940\u0902 \u0915\u0930 \u0930\u0939\u0947 \u0939\u0948\u0902, \u0924\u094b \u0935\u0947 \u0928\u093f\u0930\u093e\u0936\u093e \u0915\u093e \u091c\u093c\u0930\u093f\u092f\u093e \u092d\u0940 \u092c\u0928 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902. \u0906\u0927\u0947 \u0938\u0947 \u091c\u093c\u094d\u092f\u093e\u0926\u093e (54%) \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0928\u0947 Zendesk \u0938\u0947 \u0915\u0939\u093e \u0915\u093f \u0909\u0928\u094d\u0939\u0947\u0902 \u091a\u0948\u091f\u092c\u0949\u091f \u0926\u094d\u0935\u093e\u0930\u093e \u090f\u091c\u0947\u0902\u091f \u0915\u0947 \u092a\u093e\u0938 \u091f\u094d\u0930\u093e\u0902\u0938\u092b\u093c\u0930 \u0915\u093f\u090f \u091c\u093e\u0928\u0947 \u0938\u0947 \u092a\u0939\u0932\u0947 \u092c\u0939\u0941\u0924 \u0938\u093e\u0930\u0947 \u0938\u0935\u093e\u0932\u094b\u0902 \u0915\u0947 \u091c\u0935\u093e\u092c \u0926\u0947\u0928\u0947 \u092a\u0921\u093c\u0924\u0947 \u0939\u0948\u0902 \u091c\u093f\u0938\u0938\u0947 \u0935\u0947 \u0928\u093f\u0930\u093e\u0936 \u0939\u094b \u091c\u093e\u0924\u0947 \u0939\u0948\u0902.1 Hiver \u0928\u0947 \u092a\u093e\u092f\u093e \u0915\u093f \u0932\u0917\u092d\u0917 40% \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u094b \u0924\u092c \u0928\u093f\u0930\u093e\u0936\u093e \u0939\u094b\u0924\u0940 \u0939\u0948 \u091c\u092c \u091a\u0948\u091f\u092c\u0949\u091f \u0909\u0928\u0915\u0940 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0938\u0947 \u091c\u0941\u0921\u093c\u093e\u0935 \u0928\u0939\u0940\u0902 \u092e\u0939\u0938\u0942\u0938 \u0915\u0930 \u092a\u093e\u0924\u0947 \u0914\u0930 \u0909\u0928\u094d\u0939\u0947\u0902 \u0920\u0940\u0915 \u0938\u0947 \u0938\u092e\u091d \u0928\u0939\u0940\u0902 \u092a\u093e\u0924\u0947.<sup class=\"wab-note\" data-title=\"Hiver, \u201c2022 \u092e\u0947\u0902 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u092a\u094b\u0930\u094d\u091f \u0915\u0940 \u0930\u093f\u092a\u094b\u0930\u094d\u091f \u0915\u0940 \u0938\u094d\u0925\u093f\u0924\u093f,\u201d 2022\">2<\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0914\u0930 \u091c\u0939\u093e\u0901 \u091c\u093c\u094d\u092f\u093e\u0926\u093e \u0938\u0947 \u091c\u093c\u094d\u092f\u093e\u0926\u093e \u0915\u0902\u092a\u0928\u093f\u092f\u093e\u0901 \u091a\u0948\u091f\u092c\u0949\u091f \u092e\u0947\u0902 \u0928\u093f\u0935\u0947\u0936 \u0915\u0930 \u0930\u0939\u0940 \u0939\u0948\u0902, \u0935\u0939\u0940\u0902 \u0915\u0908 \u0915\u0902\u092a\u0928\u093f\u092f\u093e\u0901 \u092f\u0939 \u092d\u0940 \u092e\u093e\u0928\u0924\u0940 \u0939\u0948\u0902 \u0915\u093f \u0909\u0928\u094d\u0939\u094b\u0902\u0928\u0947 \u0905\u092a\u0928\u0947 \u0909\u092a\u092f\u094b\u0917 \u0915\u094b \u0911\u092a\u094d\u091f\u093f\u092e\u093e\u0907\u091c\u093c \u0915\u0930\u0928\u0947 \u0915\u093e \u0924\u0930\u0940\u0915\u093e \u0928\u0939\u0940\u0902 \u0938\u092e\u091d\u093e \u0939\u0948. Zendesk \u0928\u0947 \u092a\u093e\u092f\u093e \u0915\u093f \u0906\u0927\u0947 \u092c\u093f\u091c\u093c\u0928\u0947\u0938 \u091a\u0948\u091f\u092c\u0949\u091f \u0915\u0940 \u092a\u0930\u092b\u093c\u0949\u0930\u094d\u092e\u0947\u0902\u0938 \u0938\u0947 \u0928\u093f\u0930\u093e\u0936 \u0939\u0941\u090f \u0939\u0948\u0902 \u0914\u0930 57% \u0928\u0947 \u201cAI \u0907\u0902\u091f\u0940\u0917\u094d\u0930\u0947\u0936\u0928 \u0915\u0947 \u092c\u0947\u0939\u0924\u0930 \u0924\u0930\u0940\u0915\u0947 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0928 \u0915\u0930\u0928\u0947\u201d \u0915\u0940 \u0935\u091c\u0939 \u0938\u0947 \u0928\u093f\u0930\u093e\u0936\u093e \u091c\u0924\u093e\u0908. <sup class=\"wab-note\" data-title=\"Zendesk, \u201cCX Trends Report 2022\u201d, 2022\">1<\/sup><\/p>\n\n\n\n<h3 id=\"%e0%a4%b8%e0%a5%81%e0%a4%9d%e0%a4%be%e0%a4%b5-%e0%a4%87%e0%a4%82%e0%a4%9f%e0%a4%b0%e0%a5%88%e0%a4%95%e0%a5%8d%e0%a4%b6%e0%a4%a8-%e0%a4%91%e0%a4%aa%e0%a5%8d%e0%a4%9f%e0%a4%bf%e0%a4%ae%e0%a4%be\" class=\"wp-block-heading\"><b>\u0938\u0941\u091d\u093e\u0935: \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u0936\u0928 \u0911\u092a\u094d\u091f\u093f\u092e\u093e\u0907\u091c\u093c \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u091a\u0948\u091f\u092c\u0949\u091f \u0915\u0947 \u092e\u0941\u0916\u094d\u092f \u092e\u0940\u091f\u094d\u0930\u093f\u0915 \u091f\u094d\u0930\u0948\u0915 \u0915\u0930\u0947\u0902<\/b><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u091a\u0948\u091f\u092c\u0949\u091f \u0914\u0930 \u0905\u092a\u0928\u0947 \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u0947 \u092c\u0940\u091a \u0939\u094b\u0928\u0947 \u0935\u093e\u0932\u0947 \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u0936\u0928 \u0915\u0940 \u0928\u093f\u0917\u0930\u093e\u0928\u0940 \u0915\u0930\u0947\u0902 \u0914\u0930 \u0909\u0928\u0915\u093e \u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0923 \u0915\u0930\u0947\u0902, \u0924\u093e\u0915\u093f \u0906\u092a \u0907\u0928 \u092c\u093e\u0924\u091a\u0940\u0924 \u0915\u094b \u092c\u0947\u0939\u0924\u0930 \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0924\u0930\u0940\u0915\u0947 \u092a\u0924\u093e \u0932\u0917\u093e \u0938\u0915\u0947\u0902. \u092f\u0939\u093e\u0901 \u0915\u0941\u091b \u092e\u0940\u091f\u094d\u0930\u093f\u0915 \u0926\u093f\u090f \u0917\u090f \u0939\u0948\u0902, \u091c\u093f\u0928\u094d\u0939\u0947\u0902 \u0906\u092a \u0905\u092a\u0928\u0947 \u091a\u0948\u091f\u092c\u0949\u091f \u0915\u0940 \u092a\u0930\u092b\u093c\u0949\u0930\u094d\u092e\u0947\u0902\u0938 \u0915\u0940 \u0928\u093f\u0917\u0930\u093e\u0928\u0940 \u0915\u0930\u0928\u0947 \u0914\u0930 \u0909\u0938\u0947 \u092c\u0947\u0939\u0924\u0930 \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u091f\u094d\u0930\u0948\u0915 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902.<\/p>\n\n\n\n<h4 id=\"%e0%a4%ab%e0%a4%bc%e0%a5%89%e0%a4%b2-%e0%a4%ac%e0%a5%88%e0%a4%95-%e0%a4%b0%e0%a5%87%e0%a4%9f-fbr\" class=\"wp-block-heading\"><b> <i>\u092b\u093c\u0949\u0932-\u092c\u0948\u0915 \u0930\u0947\u091f (FBR)<\/i> <\/b><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u091c\u092c \u091a\u0948\u091f\u092c\u0949\u091f \u0915\u094b \u0938\u0935\u093e\u0932 \u0938\u092e\u091d \u0928\u0939\u0940\u0902 \u0906\u0924\u093e \u0939\u0948, \u0924\u094b \u0935\u0939 \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u094b \u0910\u0938\u093e \u091c\u0935\u093e\u092c \u0926\u0947\u0924\u093e \u0939\u0948 \u091c\u093f\u0938\u092e\u0947\u0902 \u0906\u0917\u0947 \u0914\u0930 \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u092e\u093e\u0901\u0917\u0940 \u091c\u093e\u0924\u0940 \u0939\u0948. \u0906\u092a\u0915\u093e \u091a\u0948\u091f\u092c\u0949\u091f \u0915\u093f\u0924\u0928\u0940 \u092c\u093e\u0930 \u092b\u093c\u0949\u0932-\u092c\u0948\u0915 \u091c\u0935\u093e\u092c \u0926\u0947\u0924\u093e \u0939\u0948, \u0907\u0938\u0915\u0940 \u0917\u0923\u0928\u093e \u0915\u0930\u0915\u0947 \u091a\u0948\u091f\u092c\u0949\u091f \u0915\u0947 \u0909\u092a\u092f\u094b\u0917\u0940 \u0939\u094b\u0928\u0947 \u0915\u093e \u092a\u0924\u093e \u0932\u0917\u093e\u090f\u0901.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b><i>\u0909\u0926\u093e\u0939\u0930\u0923:<\/i><\/b> 5,000 \u092e\u0948\u0938\u0947\u091c \u092e\u093f\u0932\u0947, \u091c\u093f\u0928\u092e\u0947\u0902 \u0938\u0947 100 \u092b\u093c\u0949\u0932-\u092c\u0948\u0915 \u091c\u0935\u093e\u092c \u0925\u0947.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5,000 \u2013 100 = 4,900<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4,900\/5,000 = 0.98<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">0.98 \u00d7 100 = 98%<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>\u0906\u092a\u0915\u0947 \u091a\u0948\u091f\u092c\u0949\u091f \u0915\u093e \u092b\u093c\u0949\u0932-\u092c\u0948\u0915 \u0930\u0947\u091f \u0938\u093f\u0930\u094d\u092b\u093c 2% \u0939\u0948<\/b> (100% \u2013 98%).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0909\u0928 \u092e\u0948\u0938\u0947\u091c \u0915\u0940 \u091c\u093e\u0901\u091a \u0915\u0930\u0947\u0902 \u091c\u093f\u0928 \u092a\u0930 \u092b\u093c\u0949\u0932-\u092c\u0948\u0915 \u091c\u0935\u093e\u092c \u092e\u093f\u0932\u0947 \u0939\u0948\u0902 \u0914\u0930 \u0924\u092f \u0915\u0930\u0947\u0902 \u0915\u093f \u0915\u094d\u092f\u093e \u0907\u0938 \u0935\u093f\u0937\u092f \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u091a\u0948\u091f\u092c\u0949\u091f \u0915\u094b \u0938\u093f\u0916\u093e\u0928\u093e \u091c\u093c\u094d\u092f\u093e\u0926\u093e \u0909\u092a\u092f\u094b\u0917\u0940 \u0939\u094b\u0917\u093e \u092f\u093e \u091a\u0948\u091f\u092c\u0949\u091f \u0915\u094b \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u094b \u0932\u093e\u0907\u0935 \u090f\u091c\u0947\u0902\u091f \u0915\u0947 \u092a\u093e\u0938 \u092d\u0947\u091c\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092a\u094d\u0930\u094b\u0917\u094d\u0930\u093e\u092e \u0915\u0930\u0928\u093e \u091c\u093c\u094d\u092f\u093e\u0926\u093e \u0909\u092a\u092f\u094b\u0917\u0940 \u0939\u094b\u0917\u093e.<\/p>\n\n\n\n<h4 id=\"%e0%a4%b2%e0%a4%95%e0%a5%8d%e0%a4%b7%e0%a5%8d%e0%a4%af-%e0%a4%aa%e0%a5%82%e0%a4%b0%e0%a4%be-%e0%a4%95%e0%a4%b0%e0%a4%a8%e0%a5%87-%e0%a4%95%e0%a5%80-%e0%a4%a6%e0%a4%b0-gcr\" class=\"wp-block-heading\"><i> <b>\u0932\u0915\u094d\u0937\u094d\u092f \u092a\u0942\u0930\u093e \u0915\u0930\u0928\u0947 \u0915\u0940 \u0926\u0930 (GCR)<\/b> <\/i><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u0932\u0915\u094d\u0937\u094d\u092f \u092a\u0942\u0930\u093e \u0939\u094b\u0928\u0947 \u0915\u093e \u0930\u0947\u091f (GCR) \u091f\u094d\u0930\u0948\u0915 \u0915\u0930\u0915\u0947 \u091a\u0948\u091f\u092c\u0949\u091f \u0938\u0947 \u090f\u0902\u0917\u0947\u091c \u0915\u0930\u0924\u0947 \u0938\u092e\u092f \u0938\u092e\u093e\u0927\u093e\u0928 \u0922\u0942\u0901\u0922\u0928\u0947 \u092e\u0947\u0902 \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u0940 \u0938\u092b\u0932\u0924\u093e \u0915\u093e \u092e\u0942\u0932\u094d\u092f\u093e\u0902\u0915\u0928 \u0915\u0930\u0947\u0902. \u092f\u0939 \u092e\u0940\u091f\u094d\u0930\u093f\u0915 \u0926\u093f\u0916\u093e\u0924\u093e \u0939\u0948 \u0915\u093f \u091a\u0948\u091f\u092c\u0949\u091f \u0915\u0947 \u0938\u093e\u0925 \u090f\u0902\u0917\u0947\u091c \u0939\u094b\u0928\u0947 \u0935\u093e\u0932\u0947 \u0915\u093f\u0924\u0928\u0947 \u092a\u094d\u0930\u0924\u093f\u0936\u0924 \u092f\u0942\u091c\u093c\u0930 \u0905\u092a\u0928\u0947 \u0909\u0926\u094d\u0926\u0947\u0936\u094d\u092f \u0924\u0915 \u092a\u0939\u0941\u0901\u091a \u092a\u093e\u090f \u2014 \u091c\u0948\u0938\u0947 \u0911\u0928\u092c\u094b\u0930\u094d\u0921\u093f\u0902\u0917 \u0938\u0947 \u091c\u0941\u0921\u093c\u0947 \u0938\u0935\u093e\u0932 \u0915\u093e \u091c\u0935\u093e\u092c \u0926\u0947\u0928\u093e \u092f\u093e \u0932\u093e\u0907\u0935 \u090f\u091c\u0947\u0902\u091f \u0915\u0947 \u0938\u093e\u0925 \u092e\u0940\u091f\u093f\u0902\u0917 \u0936\u0947\u0921\u094d\u092f\u0942\u0932 \u0915\u0930\u0928\u093e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b><i>\u0909\u0926\u093e\u0939\u0930\u0923:<\/i><\/b> 5,000 \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u0936\u0928 \u0939\u0941\u090f \u0914\u0930 2,400 \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0928\u0947 \u0905\u092a\u0928\u0947 \u0932\u0915\u094d\u0937\u094d\u092f \u092a\u0942\u0930\u0947 \u0915\u093f\u090f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2,400\/5,000 = 0.48<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">0.48 \u00d7 100 = 48%<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>\u0906\u092a\u0915\u093e GCR 48% \u0939\u0948<\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0915\u094d\u092f\u093e \u0906\u092a\u0915\u0947 \u091a\u0948\u091f\u092c\u0949\u091f \u0915\u0947 \u0938\u0935\u093e\u0932-\u091c\u0935\u093e\u092c \u0915\u093e \u092b\u093c\u094d\u0932\u094b \u092c\u0939\u0941\u0924 \u092c\u0921\u093c\u093e \u092f\u093e \u092d\u094d\u0930\u093e\u092e\u0915 \u0939\u0948? \u0915\u094d\u092f\u093e \u0906\u092a\u0915\u0940 \u092e\u0948\u0938\u0947\u091c\u093f\u0902\u0917 \u092e\u0947\u0902 \u0915\u094b\u0908 \u092c\u091f\u0928 \u0920\u0940\u0915 \u0938\u0947 \u0915\u093e\u092e \u0928\u0939\u0940\u0902 \u0915\u0930 \u0930\u0939\u093e \u0939\u0948? \u091c\u092c \u0906\u092a \u0932\u0915\u094d\u0937\u094d\u092f \u092a\u0942\u0930\u093e \u0915\u0930\u0928\u0947 \u0915\u0947 \u0915\u092e \u0930\u0947\u091f \u0915\u094b \u091f\u094d\u0930\u0948\u0915 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902, \u0924\u094b \u0906\u092a \u0926\u0947\u0916 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902 \u0915\u093f \u0915\u093f\u0928 \u091a\u0948\u091f\u092c\u0949\u091f \u092f\u0942\u091c\u093c \u0915\u0947\u0938 \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0926\u0947\u0928\u0947 \u0915\u0940 \u091c\u093c\u0930\u0942\u0930\u0924 \u0939\u0948 \u0914\u0930 \u0938\u0902\u092d\u093e\u0935\u093f\u0924 \u0930\u0942\u092a \u0938\u0947 \u0909\u0928\u094d\u0939\u0947\u0902 \u092c\u0926\u0932\u093e \u091c\u093e \u0938\u0915\u0924\u093e \u0939\u0948.<\/p>\n\n\n\n<h4 id=\"%e0%a4%b9%e0%a5%8d%e0%a4%af%e0%a5%82%e0%a4%ae%e0%a4%a8-%e0%a4%9f%e0%a5%87%e0%a4%95%e0%a4%93%e0%a4%b5%e0%a4%b0-%e0%a4%b0%e0%a5%87%e0%a4%9f-htr\" class=\"wp-block-heading\"><b> <i>\u0939\u094d\u092f\u0942\u092e\u0928 \u091f\u0947\u0915\u0913\u0935\u0930 \u0930\u0947\u091f (HTR)<\/i> <\/b><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u092f\u0939 \u092e\u0940\u091f\u094d\u0930\u093f\u0915 \u0926\u093f\u0916\u093e\u0924\u093e \u0939\u0948 \u0915\u093f \u0906\u092a\u0915\u0947 \u091a\u0948\u091f\u092c\u0949\u091f \u0915\u093f\u0924\u0928\u0940 \u092c\u093e\u0930 \u0906\u092a\u0915\u0947 \u0932\u093e\u0907\u0935 \u090f\u091c\u0947\u0902\u091f \u0915\u0940 \u092e\u0926\u0926 \u0915\u0947 \u092c\u093f\u0928\u093e \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u0947 \u0938\u0935\u093e\u0932 \u0915\u093e \u091c\u0935\u093e\u092c \u0926\u0947 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902. \u0939\u094d\u092f\u0942\u092e\u0928 \u091f\u0947\u0915\u0913\u0935\u0930 \u0930\u0947\u091f (HTR) \u090f\u0915 \u091c\u093c\u094d\u092f\u093e\u0926\u093e \u0938\u0942\u0915\u094d\u0937\u094d\u092e \u092e\u0940\u091f\u094d\u0930\u093f\u0915 \u0939\u0948, \u0915\u094d\u092f\u094b\u0902\u0915\u093f \u0915\u0908 \u092c\u093e\u0930 \u0910\u0938\u093e \u0939\u094b\u0924\u093e \u0939\u0948 \u0915\u093f \u0939\u094d\u092f\u0942\u092e\u0928 \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u0936\u0928 \u0939\u0940 \u092a\u0938\u0902\u0926\u0940\u0926\u093e \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u0936\u0928 \u0939\u094b\u0924\u093e \u0939\u0948.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b><i>\u0909\u0926\u093e\u0939\u0930\u0923:<\/i><\/b> 5,000 \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u0936\u0928 \u0939\u0941\u090f \u0914\u0930 900 \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0928\u0947 \u0939\u094d\u092f\u0942\u092e\u0928 \u090f\u091c\u0947\u0902\u091f \u0938\u0947 \u092c\u093e\u0924 \u0915\u0930\u0928\u0947 \u0915\u0940 \u0930\u093f\u0915\u094d\u0935\u0947\u0938\u094d\u091f \u0915\u0940.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">900\/5,000 = 0.18<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">0.18 \u00d7 100 = 18%<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>\u0906\u092a\u0915\u093e HTR 18% \u0939\u0948<\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0905\u092a\u0928\u0947 \u091a\u0948\u091f\u092c\u0949\u091f \u092b\u093c\u094d\u0932\u094b \u092e\u0947\u0902 \u0938\u0902\u092d\u093e\u0935\u093f\u0924 \u0930\u0941\u0915\u093e\u0935\u091f\u094b\u0902 \u0914\u0930 \u0909\u0928\u0915\u0940 \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u092e\u0947\u0902 \u0905\u0902\u0924\u0930\u093e\u0932 \u0915\u0940 \u092a\u0939\u091a\u093e\u0928 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f HTR \u0915\u093e \u092a\u093e\u0932\u0928 \u0915\u0930\u0947\u0902. HTR \u0906\u092a\u0915\u094b \u0910\u0938\u0947 \u092e\u093e\u092e\u0932\u0947 \u092d\u0940 \u0926\u093f\u0916\u093e \u0938\u0915\u0924\u093e \u0939\u0948, \u091c\u0939\u093e\u0901 \u091a\u0948\u091f\u092c\u0949\u091f \u0915\u094b \u092a\u0942\u0930\u0940 \u0924\u0930\u0939 \u0938\u0947 \u091b\u094b\u0921\u093c \u0926\u0947\u0928\u093e \u0914\u0930 \u0924\u0941\u0930\u0902\u0924 \u0907\u0902\u0938\u093e\u0928\u094b\u0902 \u0938\u0947 \u092c\u093e\u0924\u091a\u0940\u0924 \u0915\u0930\u0928\u093e \u092c\u0947\u0939\u0924\u0930 \u0939\u094b \u0938\u0915\u0924\u093e \u0939\u0948.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u092a\u0930\u094d\u092f\u093e\u092a\u094d\u0924 HTR \u0921\u0947\u091f\u093e \u0915\u0947 \u0938\u093e\u0925, \u0906\u092a \u0938\u0947\u0917\u092e\u0947\u0902\u091f \u0915\u093f\u090f \u0917\u090f \u091a\u0948\u091f \u0905\u0928\u0941\u092d\u0935 \u092d\u0940 \u092c\u0928\u093e \u0938\u0915\u0924\u0947 \u0939\u0948\u0902, \u091c\u0939\u093e\u0901 \u092c\u0949\u091f \u0935\u093f\u0936\u0947\u0937\u0924\u093e\u0913\u0902 \u2014 \u091c\u0948\u0938\u0947 \u0906\u092f\u0941, \u092a\u0947\u0936\u093e, \u0936\u093f\u0915\u094d\u0937\u093e \u0915\u0947 \u0938\u094d\u0924\u0930 \u0914\u0930 \u0905\u0928\u094d\u092f \u091a\u0940\u091c\u093c\u094b\u0902 \u0915\u0947 \u0906\u0927\u093e\u0930 \u092a\u0930 \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0938\u0947 \u090f\u0902\u0917\u0947\u091c \u0915\u0930\u0924\u0947 \u0939\u0948\u0902.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-dominant-color=\"413f41\" data-has-transparency=\"false\" style=\"--dominant-color: #413f41;\" loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"474\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-3-842x474-7-.jpg\" alt=\"\u092e\u094b\u092c\u093e\u0907\u0932 \u091a\u0932\u093e\u0924\u0947 \u0939\u0941\u090f \u092c\u0947\u0915\u0930\u0940 \u0915\u0947 \u092c\u093e\u0939\u0930 \u0916\u0921\u093c\u093e \u0935\u094d\u092f\u0915\u094d\u0924\u093f\" class=\"wp-image-657 not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-3-842x474-7-.jpg 842w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-3-842x474-7-.jpg?resize=300,169 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-3-842x474-7-.jpg?resize=768,432 768w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/><\/figure>\n\n\n\n<h2 id=\"%e0%a4%b8%e0%a4%ad%e0%a5%80-%e0%a4%8f%e0%a4%9c%e0%a5%87%e0%a4%82%e0%a4%9f-%e0%a4%95%e0%a5%87-%e0%a4%b8%e0%a4%be%e0%a4%a5-%e0%a4%95%e0%a4%b8%e0%a5%8d%e0%a4%9f%e0%a4%ae%e0%a4%b0-%e0%a4%95%e0%a5%80\" class=\"wp-block-heading\"><b>\u0938\u092d\u0940 \u090f\u091c\u0947\u0902\u091f \u0915\u0947 \u0938\u093e\u0925 \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u0940 \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u0936\u0947\u092f\u0930 \u0915\u0930\u0928\u093e<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u091c\u092c \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u094b \u090f\u0915 \u0939\u0940 \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u092c\u093e\u0930-\u092c\u093e\u0930 \u0926\u0947\u0928\u0940 \u092a\u095c\u0924\u0940 \u0939\u0948, \u0924\u094b \u0935\u0947 \u0928\u093e\u0930\u093e\u091c\u093c \u0939\u094b\u0928\u0947 \u0932\u0917\u0924\u0947 \u0939\u0948\u0902. \u0906\u091c \u0915\u0947 \u0938\u092e\u092f \u092e\u0947\u0902 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u0930\u094d\u0935\u093f\u0938 \u092e\u0947\u0902 \u092f\u0939 \u090f\u0915 \u0935\u094d\u092f\u093e\u092a\u0915 \u0938\u092e\u0938\u094d\u092f\u093e \u0939\u0948, Hiver \u0926\u094d\u0935\u093e\u0930\u093e \u0915\u093f\u090f \u0917\u090f \u0938\u0930\u094d\u0935\u0947 \u092e\u0947\u0902 \u0936\u093e\u092e\u093f\u0932 \u0932\u0917\u092d\u0917 66% \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0928\u0947 \u092c\u0924\u093e\u092f\u093e \u0915\u093f \u0909\u0928\u094d\u0939\u0947\u0902 \u0905\u092a\u0928\u0940 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 &#8220;\u0905\u0915\u094d\u0938\u0930&#8221; \u0926\u094b\u0939\u0930\u093e\u092f\u093e \u091c\u093e\u0928\u093e \u092a\u0921\u093c\u0924\u093e \u0939\u0948.<sup class=\"wab-note\" data-title='Hiver, \"2022 \u092e\u0947\u0902 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u092a\u094b\u0930\u094d\u091f \u0930\u093f\u092a\u094b\u0930\u094d\u091f \u0915\u0940 \u0938\u094d\u0925\u093f\u0924\u093f\" 2022'>2<\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0910\u0938\u093e \u0905\u0915\u094d\u0938\u0930 \u0924\u092c \u0939\u094b\u0924\u093e \u0939\u0948 \u091c\u092c \u090f\u091c\u0947\u0902\u091f \u0915\u0947 \u092a\u093e\u0938 \u092a\u093f\u091b\u0932\u0940 \u092c\u093e\u0924\u091a\u0940\u0924 \u0915\u0940 \u090f\u0915\u094d\u0938\u0947\u0938 \u0928\u0939\u0940\u0902 \u0939\u094b\u0924\u0940 \u0939\u0948, \u0907\u0938\u0932\u093f\u090f \u0935\u0947 \u0910\u0938\u0947 \u0938\u0935\u093e\u0932 \u092a\u0942\u091b\u0924\u0947 \u0939\u0948\u0902, \u091c\u093f\u0928\u0915\u0947 \u091c\u0935\u093e\u092c \u0915\u0938\u094d\u091f\u092e\u0930 \u092a\u0939\u0932\u0947 \u0939\u0940 \u0926\u0947 \u091a\u0941\u0915\u0947 \u0939\u0948\u0902. \u0915\u0902\u092a\u0928\u093f\u092f\u093e\u0901 \u0932\u0917\u093e\u0924\u093e\u0930 \u0905\u092a\u0928\u0947 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u0930\u094d\u0935\u093f\u0938 \u0938\u093f\u0938\u094d\u091f\u092e \u092e\u0947\u0902 \u0928\u090f \u0915\u092e\u094d\u092f\u0941\u0928\u093f\u0915\u0947\u0936\u0928 \u091a\u0948\u0928\u0932 \u091c\u094b\u0921\u093c \u0930\u0939\u0940 \u0939\u0948\u0902, \u0932\u0947\u0915\u093f\u0928 \u0935\u0947 \u0905\u092a\u0928\u0947 \u091a\u0948\u0928\u0932\u094b\u0902 \u0914\u0930 \u090f\u091c\u0947\u0902\u091f\u094b\u0902 \u0915\u0947 \u092c\u0940\u091a \u0913\u092e\u094d\u0928\u0940 \u091a\u0948\u0928\u0932 \u092c\u093e\u0924\u091a\u0940\u0924 \u0915\u094b \u0915\u0928\u0947\u0915\u094d\u091f \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092a\u0930\u094d\u092f\u093e\u092a\u094d\u0924 \u0915\u093e\u092e \u0928\u0939\u0940\u0902 \u0915\u0930 \u0930\u0939\u0940 \u0939\u0948\u0902.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u091c\u094b \u0915\u0902\u092a\u0928\u093f\u092f\u093e\u0901 \u0913\u092e\u094d\u0928\u0940 \u091a\u0948\u0928\u0932 \u092a\u0930 \u0939\u094b\u0928\u0947 \u0935\u093e\u0932\u0940 \u092c\u093e\u0924\u091a\u0940\u0924 \u0915\u094b \u0915\u0928\u0947\u0915\u094d\u091f \u0914\u0930 \u0935\u094d\u092f\u0935\u0938\u094d\u0925\u093f\u0924 \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0948\u0902, \u0909\u0928\u094d\u0939\u0947\u0902 \u092b\u093c\u093e\u092f\u0926\u093e \u092e\u093f\u0932\u0924\u093e \u0939\u0948. Zendesk \u0915\u0947 \u0905\u0928\u0941\u0938\u093e\u0930, 92% \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0909\u0928 \u0915\u0902\u092a\u0928\u093f\u092f\u094b\u0902 \u092a\u0930 \u091c\u093c\u094d\u092f\u093e\u0926\u093e \u0916\u0930\u094d\u091a \u0915\u0930\u0928\u0947 \u0915\u0940 \u0938\u0902\u092d\u093e\u0935\u0928\u093e \u0930\u0916\u0924\u0947 \u0939\u0948\u0902 \u091c\u093f\u0928\u0915\u0947 \u0938\u093e\u0925 \u092c\u093e\u0924\u091a\u0940\u0924 \u0915\u0930\u0924\u0947 \u0938\u092e\u092f \u0909\u0928\u094d\u0939\u0947\u0902 \u092c\u093e\u0930-\u092c\u093e\u0930 \u0905\u092a\u0928\u0940 \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u0926\u094b\u0939\u0930\u093e\u0928\u0947 \u0915\u0940 \u091c\u093c\u0930\u0942\u0930\u0924 \u0928\u0939\u0940\u0902 \u092a\u0921\u093c\u0924\u0940.<sup class=\"wab-note\" data-title=\"Zendesk, \u201cCX \u091f\u094d\u0930\u0947\u0902\u0921 \u0930\u093f\u092a\u094b\u0930\u094d\u091f 2022\u201d, 2022\">1<\/sup><\/p>\n\n\n\n<h3 id=\"%e0%a4%b8%e0%a5%81%e0%a4%9d%e0%a4%be%e0%a4%b5-%e0%a4%95%e0%a4%b8%e0%a5%8d%e0%a4%9f%e0%a4%ae%e0%a4%b0-%e0%a4%a1%e0%a5%87%e0%a4%9f%e0%a4%be-%e0%a4%95%e0%a5%8b-%e0%a4%8f%e0%a4%95-%e0%a4%9c%e0%a4%97\" class=\"wp-block-heading\"><b>\u0938\u0941\u091d\u093e\u0935: \u0915\u0938\u094d\u091f\u092e\u0930 \u0921\u0947\u091f\u093e \u0915\u094b \u090f\u0915 \u091c\u0917\u0939 \u092a\u0930 \u0930\u0916\u0947\u0902, \u0924\u093e\u0915\u093f \u090f\u091c\u0947\u0902\u091f \u0906\u0938\u093e\u0928\u0940 \u0938\u0947 \u0909\u0938\u0947 \u090f\u0915\u094d\u0938\u0947\u0938 \u0915\u0930 \u0938\u0915\u0947\u0902<\/b><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Zendesk \u0928\u0947 \u092a\u093e\u092f\u093e \u0915\u093f 2022 \u092e\u0947\u0902 71% \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u092f\u0939 \u0909\u092e\u094d\u092e\u0940\u0926 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902 \u0915\u093f \u0915\u0902\u092a\u0928\u093f\u092f\u093e\u0901 \u0905\u092a\u0928\u0947 \u0938\u092d\u0940 \u090f\u091c\u0947\u0902\u091f \u0915\u0947 \u0938\u093e\u0925 \u0909\u0928\u0915\u0940 \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u0915\u094b \u0938\u0939\u0940 \u0924\u0930\u0940\u0915\u0947 \u0938\u0947 \u0936\u0947\u092f\u0930 \u0915\u0930\u0947\u0902, \u0924\u093e\u0915\u093f \u0909\u0928\u094d\u0939\u0947\u0902 \u0905\u092a\u0928\u0940 \u092c\u093e\u0924 \u0915\u094b \u0926\u094b\u0939\u0930\u093e\u0928\u093e \u0928 \u092a\u0921\u093c\u0947. \u0915\u0938\u094d\u091f\u092e\u0930 \u0930\u093f\u0932\u0947\u0936\u0928\u0936\u093f\u092a \u092e\u0948\u0928\u0947\u091c\u092e\u0947\u0902\u091f (CRM) \u092a\u094d\u0932\u0947\u091f\u092b\u093c\u0949\u0930\u094d\u092e \u0915\u0940 \u092e\u0926\u0926 \u0938\u0947 \u0938\u092d\u0940 \u090f\u091c\u0947\u0902\u091f \u0915\u0947 \u0932\u093f\u090f \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u0940 \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u2014 \u0909\u0928\u0915\u0940 \u0928\u093f\u091c\u0940 \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u0914\u0930 \u092a\u093f\u091b\u0932\u0940 \u092c\u093e\u0924\u091a\u0940\u0924 \u0915\u0940 \u0939\u093f\u0938\u094d\u091f\u094d\u0930\u0940 \u0915\u094b \u090f\u0915\u094d\u0938\u0947\u0938 \u0915\u0930\u0928\u093e \u0906\u0938\u093e\u0928 \u092c\u0928\u093e\u090f\u0901.<sup class=\"wab-note\" data-title=\"Zendesk, \u201cCX Trends Report 2022\u201d, 2022\">1<\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0910\u0938\u093e \u0938\u0949\u092b\u093c\u094d\u091f\u0935\u0947\u092f\u0930 \u0905\u092a\u0928\u093e\u090f\u0901, \u091c\u093f\u0938\u0938\u0947 \u0906\u092a \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u0947 \u0938\u093e\u0925 \u0939\u0941\u0908 \u0938\u092d\u0940 \u092c\u093e\u0924\u091a\u0940\u0924 \u0915\u094b \u090f\u0915 \u0939\u0940 \u091c\u0917\u0939 \u092a\u0930 \u0935\u094d\u092f\u0935\u0938\u094d\u0925\u093f\u0924 \u0915\u0930 \u0938\u0915\u0947\u0902 \u0914\u0930 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u0930\u094d\u0935\u093f\u0938 \u091c\u0928\u092a\u094d\u0930\u0924\u093f\u0928\u093f\u0927\u093f \u0915\u094b \u0909\u0928\u0915\u0947 \u0939\u0930 \u0938\u0935\u093e\u0932 \u0915\u0947 \u092a\u0940\u091b\u0947 \u0915\u0947 \u0938\u0902\u0926\u0930\u094d\u092d \u0915\u0940 \u092a\u0942\u0930\u0940 \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u0926\u0947\u0902.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/whatsappbusiness.com\/hi\/products\/business-platform\/\" data-creative-detail=\"BusinessWhatsApp_BusinessPlatform_Link\" data-creative-type=\"link\" data-ms=\"{&quot;creative&quot;:&quot;link&quot;,&quot;creative_detail&quot;:&quot;BusinessWhatsApp_BusinessPlatform_Link&quot;}\">WhatsApp Business \u092a\u094d\u0932\u0947\u091f\u092b\u093c\u0949\u0930\u094d\u092e<\/a> \u0907\u0928 \u092b\u093c\u093e\u092f\u0926\u094b\u0902 \u0915\u094b \u092a\u093e\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f CRM \u0915\u0947 \u0938\u093e\u0925 \u0907\u0902\u091f\u0940\u0917\u094d\u0930\u0947\u091f \u0915\u0930 \u0938\u0915\u0924\u093e \u0939\u0948. \u091c\u094b \u0915\u0902\u092a\u0928\u093f\u092f\u093e\u0901 WhatsApp \u092f\u093e Facebook Messenger \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0905\u092a\u0928\u0947 \u0921\u093f\u092b\u093c\u0949\u0932\u094d\u091f \u0915\u092e\u094d\u092f\u0941\u0928\u093f\u0915\u0947\u0936\u0928 \u091a\u0948\u0928\u0932 \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u0915\u0930\u0924\u0940 \u0939\u0948\u0902, \u0909\u0928\u0915\u0947 \u092a\u093e\u0938 \u092c\u0947\u0938\u093f\u0915 \u092b\u093c\u0940\u091a\u0930 \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u0938\u0947\u0935 \u0915\u0940 \u0917\u0908 \u091a\u0948\u091f \u0939\u093f\u0938\u094d\u091f\u094d\u0930\u0940 \u0915\u0940 \u0938\u0941\u0935\u093f\u0927\u093e \u0939\u094b\u0924\u0940 \u0939\u0948.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0938\u092c\u0938\u0947 \u0905\u091a\u094d\u091b\u0940 \u092c\u093e\u0924 \u092f\u0939 \u0939\u0948 \u0915\u093f \u091c\u092c \u0921\u0947\u091f\u093e \u090f\u0915 \u091c\u0917\u0939 \u092a\u0930 \u0930\u0916\u093e \u091c\u093e\u0924\u093e \u0939\u0948 \u0914\u0930 \u0936\u0947\u092f\u0930 \u0915\u093f\u092f\u093e \u091c\u093e\u0924\u093e \u0939\u0948, \u0924\u092c \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u092d\u0940 \u092d\u0940 \u0905\u092a\u0928\u0940 \u092a\u0938\u0902\u0926 \u0915\u0947 \u0915\u093f\u0938\u0940 \u092d\u0940 \u091a\u0948\u0928\u0932 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902, \u0915\u094d\u092f\u094b\u0902\u0915\u093f \u0935\u0947 \u091c\u093e\u0928\u0924\u0947 \u0939\u0948\u0902 \u0915\u093f \u0935\u0947 \u0939\u0930 \u0928\u0908 \u092c\u093e\u0924\u091a\u0940\u0924 \u0915\u094b \u0909\u0938\u0940 \u091c\u0917\u0939 \u0938\u0947 \u0936\u0941\u0930\u0942 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902 \u091c\u0939\u093e\u0901 \u092a\u093f\u091b\u0932\u0940 \u092c\u093e\u0924\u091a\u0940\u0924 \u092a\u0942\u0930\u0940 \u0939\u0941\u0908 \u0925\u0940.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-dominant-color=\"9d8c81\" data-has-transparency=\"false\" style=\"--dominant-color: #9d8c81;\" loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"474\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-4-842x474-6-.jpg\" alt=\"\u0915\u093f\u091a\u0928 \u092e\u0947\u0902 \u0916\u0921\u093c\u0940 \u092e\u0939\u093f\u0932\u093e \u091c\u093f\u0938\u0915\u0940 \u0917\u094b\u0926 \u092e\u0947\u0902 \u090f\u0915 \u092c\u091a\u094d\u091a\u093e \u0939\u0948 \u0914\u0930 \u0935\u0939 \u092e\u094b\u092c\u093e\u0907\u0932 \u091a\u0947\u0915 \u0915\u0930 \u0930\u0939\u0940 \u0939\u0948\" class=\"wp-image-694 not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-4-842x474-6-.jpg 842w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-4-842x474-6-.jpg?resize=300,169 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-4-842x474-6-.jpg?resize=768,432 768w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/><\/figure>\n\n\n\n<h2 id=\"%e0%a4%95%e0%a4%b8%e0%a5%8d%e0%a4%9f%e0%a4%ae%e0%a4%b0%e0%a5%8d%e0%a4%b8-%e0%a4%95%e0%a5%8b-%e0%a4%85%e0%a4%aa%e0%a4%a8%e0%a5%80-%e0%a4%b8%e0%a4%ae%e0%a4%b8%e0%a5%8d%e0%a4%af%e0%a4%be%e0%a4%8f\" class=\"wp-block-heading\"><b>\u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u094b \u0905\u092a\u0928\u0940 \u0938\u092e\u0938\u094d\u092f\u093e\u090f\u0901 \u0916\u0941\u0926 \u0938\u0941\u0932\u091d\u093e\u0928\u0947 \u0915\u0940 \u0938\u0941\u0935\u093f\u0927\u093e \u0926\u0947\u0928\u093e<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u092a\u094b\u0930\u094d\u091f \u0915\u093e \u092e\u0924\u0932\u092c \u0938\u093f\u0930\u094d\u092b\u093c \u0907\u0924\u0928\u093e \u0928\u0939\u0940\u0902 \u0939\u0948 \u0915\u093f \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u0940 \u0938\u092e\u0938\u094d\u092f\u093e \u0915\u0947 \u0938\u092e\u092f \u0909\u0928\u0915\u0940 \u092e\u0926\u0926 \u0915\u0947 \u0932\u093f\u090f \u092e\u094c\u091c\u0942\u0926 \u0930\u0939\u0947\u0902. \u091c\u094b \u0915\u0902\u092a\u0928\u093f\u092f\u093e\u0901 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u0930\u094d\u0935\u093f\u0938 \u092e\u0947\u0902 \u092e\u0939\u093e\u0930\u0925 \u0939\u093e\u0938\u093f\u0932 \u0915\u0930\u0928\u093e \u091a\u093e\u0939\u0924\u0940 \u0939\u0948\u0902, \u0909\u0928\u094d\u0939\u0947\u0902 \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u094b \u0910\u0938\u0940 \u0938\u0941\u0935\u093f\u0927\u093e \u0926\u0947\u0928\u0940 \u091a\u093e\u0939\u093f\u090f \u0915\u093f \u0935\u0947 \u0905\u092a\u0928\u0947 \u0938\u0935\u093e\u0932\u094b\u0902 \u0915\u0947 \u091c\u0935\u093e\u092c \u0916\u0941\u0926 \u0939\u0940 \u092a\u093e \u0938\u0915\u0947\u0902.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0938\u0947\u0932\u094d\u092b\u093c-\u0938\u0930\u094d\u0935\u093f\u0938 \u0938\u0947 \u090f\u091c\u0947\u0902\u091f \u0915\u0947 \u0915\u093e\u092e \u0915\u093e \u092c\u094b\u091d \u0915\u092e \u0939\u094b\u0924\u093e \u0939\u0948. McKinsey\u2019s State of Customer Care 2022 \u0930\u093f\u092a\u094b\u0930\u094d\u091f<sup class=\"wab-note\" data-title=\"McKinsey, \u201cThe State of Customer Care in 2022,\u201d 2022\">3<\/sup> \u0915\u0947 \u0905\u0928\u0941\u0938\u093e\u0930, \u0915\u0949\u0932 \u0935\u0949\u0932\u094d\u092f\u0942\u092e \u0915\u094b \u0915\u093e\u092b\u093c\u0940 \u0939\u0926 \u0924\u0915 \u0915\u092e \u0915\u0930\u0928\u0947 \u092e\u0947\u0902 \u0938\u092b\u0932 \u0930\u0939\u0947 65% \u092c\u093f\u091c\u093c\u0928\u0947\u0938 \u0928\u0947 \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u0926\u0947\u0928\u0947 \u0935\u093e\u0932\u0947 \u0914\u0930 \u0905\u0928\u094d\u092f \u0938\u0947\u0932\u094d\u092b\u093c \u0938\u0930\u094d\u0935\u093f\u0938 \u0935\u093f\u0915\u0932\u094d\u092a\u094b\u0902 \u0915\u094b \u0907\u0938\u0915\u0940 \u092e\u0941\u0916\u094d\u092f \u0935\u091c\u0939 \u092c\u0924\u093e\u0908.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0932\u0947\u0915\u093f\u0928 \u0938\u092c\u0938\u0947 \u0905\u091a\u094d\u091b\u0940 \u092c\u093e\u0924 \u092f\u0939 \u0939\u0948 \u0915\u093f \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u094b \u0905\u092a\u0928\u0947 \u0938\u0935\u093e\u0932\u094b\u0902 \u0915\u0947 \u091c\u0935\u093e\u092c \u0916\u0941\u0926 \u0938\u0947 \u092a\u093e\u0928\u093e \u092c\u0939\u0941\u0924 \u092a\u0938\u0902\u0926 \u0939\u0948. Zendesk \u0928\u0947 \u092a\u093e\u092f\u093e \u0915\u093f 70% \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u092f\u0939 \u0909\u092e\u094d\u092e\u0940\u0926 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902 \u0915\u093f \u0915\u0902\u092a\u0928\u093f\u092f\u093e\u0901 \u0938\u0947\u0932\u094d\u092b\u093c-\u0938\u0930\u094d\u0935\u093f\u0938 \u092a\u094b\u0930\u094d\u091f\u0932 \u0915\u0940 \u0938\u0941\u0935\u093f\u0927\u093e \u0926\u0947\u0902 \u0914\u0930 89% \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0910\u0938\u0940 \u0915\u0902\u092a\u0928\u093f\u092f\u094b\u0902 \u092a\u0930 \u091c\u093c\u094d\u092f\u093e\u0926\u093e \u0916\u0930\u094d\u091a \u0915\u0930\u0947\u0902\u0917\u0947 \u091c\u094b \u0909\u0928\u094d\u0939\u0947\u0902 \u0905\u092a\u0928\u0947 \u0906\u092a \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u094b \u0939\u0932 \u0915\u0930\u0928\u0947 \u0915\u0940 \u0938\u0941\u0935\u093f\u0927\u093e \u0926\u0947\u0924\u0940 \u0939\u0948\u0902.<sup class=\"wab-note\" data-title=\"Zendesk, \u201cCX \u091f\u094d\u0930\u0947\u0902\u0921 \u0930\u093f\u092a\u094b\u0930\u094d\u091f 2022\u201d, 2022\">1<\/sup><\/p>\n\n\n\n<h3 id=\"%e0%a4%b8%e0%a5%81%e0%a4%9d%e0%a4%be%e0%a4%b5-%e0%a4%95%e0%a4%b8%e0%a5%8d%e0%a4%9f%e0%a4%ae%e0%a4%b0%e0%a5%8d%e0%a4%b8-%e0%a4%b8%e0%a5%87-%e0%a4%ae%e0%a4%bf%e0%a4%b2%e0%a5%87-%e0%a4%ab%e0%a4%bc\" class=\"wp-block-heading\"><b>\u0938\u0941\u091d\u093e\u0935: \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0938\u0947 \u092e\u093f\u0932\u0947 \u092b\u093c\u0940\u0921\u092c\u0948\u0915 \u0915\u0947 \u0906\u0927\u093e\u0930 \u092a\u0930 \u0924\u092f \u0915\u0930\u0947\u0902 \u0915\u093f \u0930\u093f\u0938\u094b\u0930\u094d\u0938 \u092c\u0928\u093e\u0928\u0947 \u092e\u0947\u0902 \u0915\u093f\u0928 \u091a\u0940\u091c\u093c\u094b\u0902 \u0915\u094b \u092a\u094d\u0930\u093e\u0925\u092e\u093f\u0915\u0924\u093e \u0926\u0947\u0928\u0940 \u0939\u0948<\/b><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0938\u0947\u0932\u094d\u092b\u093c-\u0938\u0930\u094d\u0935\u093f\u0938 \u0930\u093f\u0938\u094b\u0930\u094d\u0938 \u092c\u0928\u093e\u0924\u0947 \u0938\u092e\u092f, \u0905\u092a\u0928\u0947 \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u094b \u092f\u0939 \u092c\u0924\u093e\u0928\u0947 \u0926\u0947\u0902 \u0915\u093f \u0935\u0947 \u0915\u093f\u0938 \u0924\u0930\u0939 \u0915\u093e \u0915\u0902\u091f\u0947\u0902\u091f \u091a\u093e\u0939\u0924\u0947 \u0939\u0948\u0902 \u0914\u0930 \u0915\u093f\u0938 \u0924\u0930\u0939 \u0915\u093e \u0915\u0902\u091f\u0947\u0902\u091f \u0909\u0928\u0915\u0947 \u0932\u093f\u090f \u091c\u093c\u0930\u0942\u0930\u0940 \u0939\u0948.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">\u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0938\u0947 \u0938\u0940\u0927\u0947 \u0938\u0930\u094d\u0935\u0947 \u0915\u0947 \u091c\u093c\u0930\u093f\u090f \u092a\u0942\u091b\u0947\u0902 \u0915\u093f \u0935\u0947 \u0915\u093f\u0938 \u0924\u0930\u0939 \u0915\u093e \u0938\u0947\u0932\u094d\u092b\u093c-\u0939\u0947\u0932\u094d\u092a \u0915\u0902\u091f\u0947\u0902\u091f \u0926\u0947\u0916\u0928\u093e \u091a\u093e\u0939\u0924\u0947 \u0939\u0948\u0902.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">\u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0938\u0947 \u092f\u0939 \u092a\u0942\u091b\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092a\u094d\u0930\u094b\u0917\u094d\u0930\u093e\u092e \u091a\u0948\u091f\u092c\u0949\u091f \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0947\u0902 \u0915\u093f \u0909\u0928\u094d\u0939\u0947\u0902 \u0915\u093f\u0938 \u091a\u0940\u091c\u093c \u092e\u0947\u0902 \u092e\u0926\u0926 \u091a\u093e\u0939\u093f\u090f \u0914\u0930 \u0924\u0947\u091c\u093c\u0940 \u0938\u0947 \u0921\u0947\u091f\u093e \u0915\u0932\u0947\u0915\u094d\u091f \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0909\u0928\u094d\u0939\u0947\u0902 \u090f\u0915 \u0938\u0947 \u091c\u093c\u094d\u092f\u093e\u0926\u093e \u0935\u093f\u0915\u0932\u094d\u092a \u0926\u0947\u0902.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">\u0924\u0947\u091c\u093c\u0940 \u0938\u0947 \u0939\u093e\u0901\/\u0928\u093e \u091c\u0935\u093e\u092c \u092a\u093e\u0928\u0947 \u0914\u0930 \u0905\u092a\u0928\u0947 \u0938\u0947\u0932\u094d\u092b\u093c-\u0939\u0947\u0932\u094d\u092a \u0915\u0902\u091f\u0947\u0902\u091f \u0915\u0947 \u0905\u0938\u0930 \u0915\u093e \u092e\u0942\u0932\u094d\u092f\u093e\u0902\u0915\u0928 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0939\u0947\u0932\u094d\u092a \u0921\u0947\u0938\u094d\u0915 \u0906\u0930\u094d\u091f\u093f\u0915\u0932 \u0915\u0947 \u0906\u0916\u093f\u0930\u0940 \u092e\u0947\u0902 \u201c\u0915\u094d\u092f\u093e \u0907\u0938\u0938\u0947 \u092e\u0926\u0926 \u092e\u093f\u0932\u0940?\u201d \u092c\u091f\u0928 \u091c\u094b\u0921\u093c\u0947\u0902.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u0906\u092a \u0905\u092a\u0928\u0947 \u0930\u093f\u0938\u094b\u0930\u094d\u0938 \u0915\u0947 \u0938\u093e\u0925 \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u0947 \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u0936\u0928 \u0915\u094b \u0926\u0947\u0916\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0921\u093f\u091c\u093f\u091f\u0932 \u0905\u0921\u0949\u092a\u094d\u0936\u0928 \u092a\u094d\u0932\u0947\u091f\u092b\u093c\u0949\u0930\u094d\u092e \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u092d\u0940 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902. \u0910\u0938\u0947 \u091f\u094d\u0930\u0947\u0902\u0921 \u0926\u0947\u0916\u0947\u0902 \u091c\u094b \u0906\u092a\u0915\u0947 \u0915\u0902\u091f\u0947\u0902\u091f \u0915\u0947 \u0905\u0938\u0930\u0926\u093e\u0930 \u0928 \u0939\u094b\u0928\u0947 \u0915\u0940 \u0935\u091c\u0939 \u0938\u093e\u092e\u0928\u0947 \u0932\u093e\u090f\u0901. \u0915\u094d\u092f\u093e \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u093f\u0938\u0940 \u0916\u093e\u0938 \u0932\u0947\u0916 \u0915\u094b \u092a\u0922\u093c\u0928\u0947 \u0915\u0947 \u092c\u093e\u0926 \u0928\u093f\u092f\u092e\u093f\u0924 \u0930\u0942\u092a \u0938\u0947 \u0932\u093e\u0907\u0935 \u090f\u091c\u0947\u0902\u091f \u0938\u0947 \u092e\u0926\u0926 \u0932\u0947\u0924\u0947 \u0939\u0948\u0902? \u092f\u0939 \u0907\u0938 \u092c\u093e\u0924 \u0915\u093e \u0938\u094d\u092a\u0937\u094d\u091f \u0938\u0902\u0915\u0947\u0924 \u0939\u094b \u0938\u0915\u0924\u093e \u0939\u0948 \u0915\u093f \u0915\u093f\u0938\u0940 \u0916\u093e\u0938 \u0906\u0930\u094d\u091f\u093f\u0915\u0932 \u092f\u093e \u0915\u0902\u091f\u0947\u0902\u091f \u0915\u0947 \u092a\u094d\u0930\u0915\u093e\u0930 \u0915\u094b \u0905\u092a\u0921\u0947\u091f \u0915\u0930\u0928\u0947 \u092f\u093e \u092a\u0942\u0930\u0940 \u0924\u0930\u0939 \u0938\u0947 \u0928\u092f\u093e \u0915\u0930\u0928\u0947 \u0915\u0940 \u091c\u093c\u0930\u0942\u0930\u0924 \u0939\u0948.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u091c\u092c \u0906\u092a \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u0947 \u092b\u093c\u0940\u0921\u092c\u0948\u0915 \u0914\u0930 \u0935\u094d\u092f\u0935\u0939\u093e\u0930 \u0915\u0947 \u0906\u0927\u093e\u0930 \u092a\u0930 \u092c\u0928\u093e\u090f \u091c\u093e \u0930\u0939\u0947 \u0930\u093f\u0938\u094b\u0930\u094d\u0938 \u0915\u094b \u092a\u094d\u0930\u093e\u0925\u092e\u093f\u0915\u0924\u093e \u0926\u0947\u0924\u0947 \u0939\u0948\u0902, \u0924\u094b \u0906\u092a \u0909\u0928 \u090f\u091c\u0947\u0902\u091f \u0915\u0940 \u092e\u0926\u0926 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902 \u091c\u093f\u0928\u094d\u0939\u0947\u0902 \u0938\u0947\u0932\u094d\u092b\u093c-\u0939\u0947\u0932\u094d\u092a \u0915\u0902\u091f\u0947\u0902\u091f \u092a\u094b\u0930\u094d\u091f\u0932 \u092c\u0928\u093e\u0928\u0947 \u0914\u0930 \u0909\u0938\u0947 \u092e\u0948\u0928\u0947\u091c \u0915\u0930\u0928\u0947 \u0915\u093e \u0915\u093e\u092e \u0938\u094c\u0902\u092a\u093e \u0917\u092f\u093e \u0939\u0948. \u0906\u092a \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u094b \u0910\u0938\u093e \u0915\u0902\u091f\u0947\u0902\u091f \u092d\u0940 \u0926\u0947\u0924\u0947 \u0939\u0948\u0902, \u091c\u0948\u0938\u093e \u0935\u0947 \u091a\u093e\u0939\u0924\u0947 \u0939\u0948\u0902 \u0914\u0930 \u091c\u094b \u0909\u0928\u0915\u0940 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u094b \u0939\u0932 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u091c\u093c\u0930\u0942\u0930\u0940 \u0939\u0948. \u0938\u093e\u0925 \u0939\u0940, \u0910\u0938\u0947 \u0930\u093f\u0938\u094b\u0930\u094d\u0938 \u092c\u0928\u093e\u0928\u0947 \u092e\u0947\u0902 \u0938\u092e\u092f \u0915\u0940 \u092c\u091a\u0924 \u0939\u094b\u0924\u0940 \u0939\u0948, \u091c\u094b \u0909\u0928\u0915\u0947 \u0932\u093f\u090f \u0909\u092a\u092f\u094b\u0917\u0940 \u0928\u0939\u0940\u0902 \u0939\u0948\u0902.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-dominant-color=\"8c877f\" data-has-transparency=\"false\" style=\"--dominant-color: #8c877f;\" loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"474\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-5-842x474-2-.jpg\" alt=\"\u0905\u092a\u0928\u0947 \u0926\u094b\u0938\u094d\u0924 \u0915\u094b \u0917\u0932\u0947 \u0932\u0917\u093e\u0915\u0930 \u092e\u0941\u0938\u094d\u0915\u0941\u0930\u093e\u0924\u093e \u0939\u0941\u0906 \u0935\u094d\u092f\u0915\u094d\u0924\u093f\" class=\"wp-image-717 not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-5-842x474-2-.jpg 842w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-5-842x474-2-.jpg?resize=300,169 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Body-5-842x474-2-.jpg?resize=768,432 768w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/><\/figure>\n\n\n\n<h2 id=\"%e0%a4%85%e0%a4%aa%e0%a4%a8%e0%a5%87-%e0%a4%95%e0%a4%b8%e0%a5%8d%e0%a4%9f%e0%a4%ae%e0%a4%b0-%e0%a4%b8%e0%a4%b0%e0%a5%8d%e0%a4%b5%e0%a4%bf%e0%a4%b8-%e0%a4%8f%e0%a4%9c%e0%a5%87%e0%a4%82%e0%a4%9f\" class=\"wp-block-heading\"><b>\u0905\u092a\u0928\u0947 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u0930\u094d\u0935\u093f\u0938 \u090f\u091c\u0947\u0902\u091f \u0915\u094b \u0916\u0941\u0936 \u0930\u0916\u0928\u093e<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">McKinsey \u0926\u094d\u0935\u093e\u0930\u093e \u0915\u093f\u090f \u0917\u090f \u0938\u0930\u094d\u0935\u0947 \u092e\u0947\u0902 \u0936\u093e\u092e\u093f\u0932 \u0932\u0917\u092d\u0917 \u0906\u0927\u0947 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u0930\u094d\u0935\u093f\u0938 \u092e\u0948\u0928\u0947\u091c\u0930\u094d\u0938 \u0928\u0947 \u0915\u0939\u093e \u0915\u093f \u092a\u093f\u091b\u0932\u0947 12 \u092e\u0939\u0940\u0928\u094b\u0902 \u092e\u0947\u0902 \u090f\u091c\u0947\u0902\u091f \u0915\u0940 \u091b\u0902\u091f\u0928\u0940 \u092c\u0922\u093c \u0917\u0908 \u0939\u0948.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gartner \u0915\u0947 \u0905\u0928\u0941\u0938\u093e\u0930, 2021<sup class=\"wab-note\" data-title='Gartner, \"Press Release: Gartner Says U.S. Total Annual Employee Turnover Will Likely Jump by Nearly 20% From the Prepandemic Annual'>4<\/sup> \u0915\u0940 \u0924\u0941\u0932\u0928\u093e \u092e\u0947\u0902 2022 \u092e\u0947\u0902 \u0905\u092e\u0947\u0930\u093f\u0915\u093e \u092e\u0947\u0902 \u0905\u092a\u0928\u0940 \u0907\u091a\u094d\u091b\u093e \u0938\u0947 \u0928\u094c\u0915\u0930\u0940 \u091b\u094b\u0921\u093c\u0928\u0947 \u0935\u093e\u0932\u0947 \u0915\u0930\u094d\u092e\u091a\u093e\u0930\u093f\u092f\u094b\u0902 \u0915\u0940 \u0938\u0902\u0916\u094d\u092f\u093e \u092e\u0947\u0902 \u0932\u0917\u092d\u0917 20% \u0915\u0940 \u092c\u0922\u093c\u094b\u0924\u0930\u0940 \u0939\u094b\u0928\u0947 \u0915\u093e \u0905\u0928\u0941\u092e\u093e\u0928 \u0939\u0948. COVID-19 \u0935\u0948\u0936\u094d\u0935\u093f\u0915 \u092e\u0939\u093e\u092e\u093e\u0930\u0940 \u0938\u0947 \u092a\u0939\u0932\u0947, 2022 \u092e\u0947\u0902 37.4 \u092e\u093f\u0932\u093f\u092f\u0928 \u0932\u094b\u0917\u094b\u0902 \u0915\u0940 \u0924\u0941\u0932\u0928\u093e \u092e\u0947\u0902 31.9 \u092e\u093f\u0932\u093f\u092f\u0928 \u0932\u094b\u0917 \u0905\u092a\u0928\u0940 \u092e\u0930\u094d\u091c\u093c\u0940 \u0938\u0947 \u0928\u094c\u0915\u0930\u0940 \u091b\u094b\u0921\u093c \u0930\u0939\u0947 \u0925\u0947.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zendesk \u0928\u0947 \u090f\u091c\u0947\u0902\u091f<sup class=\"wab-note\" data-title=\"Zendesk, \u201cCX Trends Report 2022\u201d, 2022\">1<\/sup> \u0915\u093e \u0938\u0930\u094d\u0935\u0947 \u0915\u093f\u092f\u093e \u0914\u0930 \u0909\u0928\u0915\u0947 \u091c\u0935\u093e\u092c \u0907\u0928 \u0915\u094d\u0932\u0947\u092e \u0915\u0947 \u092e\u0941\u0924\u093e\u092c\u093f\u0915 \u0939\u0940 \u0925\u0947. \u092c\u0939\u0941\u0924 \u0915\u092e \u090f\u091c\u0947\u0902\u091f \u0907\u0928 \u091a\u0940\u095b\u094b\u0902 \u0938\u0947 \u0938\u0902\u0924\u0941\u0937\u094d\u091f \u0939\u0948\u0902:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">\u0915\u0941\u0932 \u0915\u093e\u092e (15%)<\/li>\n\n\n\n<li class=\"wp-block-list-item\">\u0915\u0930\u093f\u092f\u0930 \u092a\u093e\u0925 \u0915\u0947 \u0935\u093f\u0915\u0932\u094d\u092a (14%)<\/li>\n\n\n\n<li class=\"wp-block-list-item\">\u091f\u094d\u0930\u0947\u0928\u093f\u0902\u0917 \u0915\u0940 \u0915\u094d\u0935\u0949\u0932\u093f\u091f\u0940 (20%)<\/li>\n\n\n\n<li class=\"wp-block-list-item\">\u092c\u093e\u0915\u0940 \u0915\u0902\u092a\u0928\u0940 CS \u0915\u094b \u0915\u0948\u0938\u0947 \u0926\u0947\u0916\u0924\u0940 \u0939\u0948 (17%)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u092c\u0947\u0939\u0924\u0930\u0940\u0928 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u0930\u094d\u0935\u093f\u0938 \u0926\u0947\u0928\u093e \u091c\u093e\u0930\u0940 \u0930\u0916\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0915\u0902\u092a\u0928\u093f\u092f\u094b\u0902 \u0915\u094b \u0938\u092a\u094b\u0930\u094d\u091f \u090f\u091c\u0947\u0902\u091f \u0915\u0947 \u0930\u093f\u091f\u0947\u0902\u0936\u0928 \u0915\u094b \u092a\u094d\u0930\u093e\u0925\u092e\u093f\u0915\u0924\u093e \u0926\u0947\u0928\u0940 \u0939\u094b\u0917\u0940.<\/p>\n\n\n\n<h3 id=\"%e0%a4%b8%e0%a5%81%e0%a4%9d%e0%a4%be%e0%a4%b5-cs-%e0%a4%b8%e0%a5%8d%e0%a4%9f%e0%a4%be%e0%a4%ab%e0%a4%bc-%e0%a4%95%e0%a5%8b-%e0%a4%b8%e0%a4%b9%e0%a5%80-%e0%a4%9f%e0%a5%82%e0%a4%b2-%e0%a4%9f%e0%a5%8d\" class=\"wp-block-heading\"><b>\u0938\u0941\u091d\u093e\u0935: CS \u0938\u094d\u091f\u093e\u092b\u093c \u0915\u094b \u0938\u0939\u0940 \u091f\u0942\u0932, \u091f\u094d\u0930\u0947\u0928\u093f\u0902\u0917 \u0914\u0930 \u0915\u0930\u093f\u092f\u0930 \u092e\u0947\u0902 \u0906\u0917\u0947 \u092c\u0922\u093c\u0928\u0947 \u0915\u0947 \u0905\u0935\u0938\u0930 \u0926\u0947\u0902<\/b><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">McKinsey \u0915\u0947 \u0938\u094d\u091f\u0947\u091f \u0911\u092b\u093c \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u0947\u092f\u0930 \u0938\u0930\u094d\u0935\u0947 \u092e\u0947\u0902 \u092a\u094d\u0930\u0924\u093f\u092d\u093e\u0917\u093f\u092f\u094b\u0902 \u0928\u0947 \u0915\u0939\u093e \u0915\u093f \u0905\u0917\u0932\u0947 12-24 \u092e\u0939\u0940\u0928\u094b\u0902 \u092e\u0947\u0902 \u0909\u0928\u0915\u0940 \u092e\u0941\u0916\u094d\u092f \u092a\u094d\u0930\u093e\u0925\u092e\u093f\u0915\u0924\u093e \u0938\u092c\u0938\u0947 \u0905\u091a\u094d\u091b\u0947 \u0932\u094b\u0917\u094b\u0902 \u0915\u094b \u092c\u0928\u093e\u090f \u0930\u0916\u0928\u093e \u0914\u0930 \u0909\u0928\u094d\u0939\u0947\u0902 \u0906\u0917\u0947 \u092c\u0922\u093c\u093e\u0928\u093e \u0939\u094b\u0917\u093e. \u0938\u0930\u094d\u0935\u0947 \u092e\u0947\u0902 \u0936\u093e\u092e\u093f\u0932 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u0930\u094d\u0935\u093f\u0938 \u0932\u0940\u0921\u0930\u094d\u0938 \u092e\u0947\u0902 \u0938\u0947 34% \u0928\u0947 \u0915\u0939\u093e \u0915\u093f \u0915\u0930\u094d\u092e\u091a\u093e\u0930\u093f\u092f\u094b\u0902 \u0915\u094b \u092a\u094d\u0930\u0947\u0930\u093f\u0924 \u0915\u0930\u0928\u0947 \u0914\u0930 \u0909\u0928\u0915\u093e \u092d\u0930\u094b\u0938\u093e \u091c\u0940\u0924\u0928\u0947 \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0926\u0947\u0928\u093e \u090f\u0915 \u0905\u0938\u0930\u0926\u093e\u0930 \u0930\u0923\u0928\u0940\u0924\u093f \u0939\u0948 \u0914\u0930 11% \u0928\u0947 \u0915\u0939\u093e \u0915\u093f \u0909\u0928\u0915\u0947 CS \u090f\u091c\u0947\u0902\u091f \u0915\u094b \u0915\u0930\u093f\u092f\u0930 \u0915\u0947 \u0928\u090f \u0930\u093e\u0938\u094d\u0924\u0947 \u0914\u0930 \u0905\u0935\u0938\u0930 \u0909\u092a\u0932\u092c\u094d\u0927 \u0915\u0930\u0935\u093e\u0928\u093e \u0938\u092c\u0938\u0947 \u0905\u0939\u092e \u0939\u0948.<sup class=\"wab-note\" data-title=\"McKinsey, \u201c2022 \u092e\u0947\u0902 \u0915\u0938\u094d\u091f\u092e\u0930 \u0915\u0947\u092f\u0930 \u0915\u0940 \u0938\u094d\u0925\u093f\u0924\u093f,\u201d 2022\">3<\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0905\u0917\u0930 \u0906\u092a\u0915\u0940 \u0915\u0902\u092a\u0928\u0940 \u0915\u0930\u094d\u092e\u091a\u093e\u0930\u093f\u092f\u094b\u0902 \u0915\u094b \u092c\u0928\u093e\u090f \u0930\u0916\u0928\u0947 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u0917\u0902\u092d\u0940\u0930 \u0939\u0948, \u0924\u094b \u0906\u092a\u0915\u094b \u0905\u092a\u0928\u0947 \u091f\u0949\u092a \u0915\u0930\u094d\u092e\u091a\u093e\u0930\u093f\u092f\u094b\u0902 \u0915\u094b \u0906\u092a\u0915\u0940 \u0915\u0902\u092a\u0928\u0940 \u092e\u0947\u0902 \u0938\u0940\u0916\u0928\u0947, \u0909\u092a\u0932\u092c\u094d\u0927\u093f \u0939\u093e\u0938\u093f\u0932 \u0915\u0930\u0928\u0947 \u0914\u0930 \u0924\u0930\u0915\u094d\u0915\u0940 \u0915\u0930\u0928\u0947 \u0915\u093e \u0930\u093e\u0938\u094d\u0924\u093e \u0926\u093f\u0916\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0928\u093f\u0935\u0947\u0936 \u0915\u0930\u0928\u093e \u091a\u093e\u0939\u093f\u090f.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><b>\u0938\u0939\u0940 \u091f\u0942\u0932\u094d\u0938: <\/b>\u0909\u0928\u094d\u0939\u0947\u0902 \u0910\u0938\u0947 \u091f\u0942\u0932\u094d\u0938 \u0926\u0947\u0902, \u091c\u093f\u0928\u0938\u0947 \u0935\u0947 \u0905\u092a\u0928\u093e \u0915\u093e\u092e \u0914\u0930 \u092c\u0947\u0939\u0924\u0930 \u0924\u0930\u0940\u0915\u0947 \u0938\u0947 \u0915\u0930 \u0938\u0915\u0947\u0902. \u091c\u092c Forrester \u0928\u0947 Meta \u092c\u093f\u091c\u093c\u0928\u0947\u0938 \u092e\u0948\u0938\u0947\u091c\u093f\u0902\u0917 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0928\u0947 \u0935\u093e\u0932\u0947 \u090f\u0915\u094d\u091f\u093f\u0935 \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u093e \u0938\u0930\u094d\u0935\u0947 \u0915\u093f\u092f\u093e, \u0924\u094b \u0909\u0928\u094d\u0939\u094b\u0902\u0928\u0947 \u092a\u093e\u092f\u093e \u0915\u093f \u0938\u0930\u094d\u0935\u0947 \u092e\u0947\u0902 \u0939\u093f\u0938\u094d\u0938\u093e \u0932\u0947\u0928\u0947 \u0935\u093e\u0932\u0947 78% \u0932\u094b\u0917\u094b\u0902 \u0928\u0947 \u0938\u093e\u0932-\u0926\u0930-\u0938\u093e\u0932 \u090f\u091c\u0947\u0902\u091f \u091f\u0930\u094d\u0928\u0913\u0935\u0930 \u092e\u0947\u0902 \u0914\u0938\u0924\u0928 19% \u0915\u0940 \u0915\u092e\u0940 \u0926\u0947\u0916\u0940. \u0910\u0938\u093e \u0907\u0938\u0932\u093f\u090f \u0939\u0941\u0906 \u0915\u094d\u092f\u094b\u0902\u0915\u093f \u092e\u0948\u0938\u0947\u091c\u093f\u0902\u0917 \u0910\u092a\u094d\u0938 \u0928\u0947 \u0915\u0949\u0932 \u0915\u0947 \u0915\u0941\u0932 \u0935\u0949\u0932\u094d\u092f\u0942\u092e \u0915\u094b \u0915\u092e \u0915\u093f\u092f\u093e \u0914\u0930 \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u0940 \u092e\u0926\u0926 \u0915\u0930\u0928\u093e \u0906\u0938\u093e\u0928 \u092c\u0928\u093e\u092f\u093e.<sup class=\"wab-note\" data-title=\"Meta \u0915\u0940 \u0913\u0930 \u0938\u0947 Forrester Consulting \u0926\u094d\u0935\u093e\u0930\u093e \u092e\u0908 2022 \u092e\u0947\u0902 \u0915\u0940 \u0917\u0908 \u0938\u094d\u091f\u0921\u0940, n=24\">5<\/sup><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><b>\u0938\u0939\u0940 \u091f\u094d\u0930\u0947\u0928\u093f\u0902\u0917: <\/b>CS \u0938\u094d\u091f\u093e\u092b\u093c \u0915\u094b \u0932\u0917\u093e\u0924\u093e\u0930 \u0938\u0940\u0916\u0928\u0947 \u0915\u0947 \u0905\u0935\u0938\u0930 \u0926\u0947\u0902. \u0905\u092a\u0928\u0947 \u091f\u0940\u092e \u092e\u0947\u0902\u092c\u0930\u094d\u0938 \u0915\u0940 \u0932\u0917\u093e\u0924\u093e\u0930 \u0936\u093f\u0915\u094d\u0937\u093e \u0914\u0930 \u091f\u094d\u0930\u0947\u0928\u093f\u0902\u0917 \u092e\u0947\u0902 \u0928\u093f\u0935\u0947\u0936 \u0915\u0930\u0915\u0947 \u0909\u0928\u094d\u0939\u0947\u0902 \u092e\u0939\u0938\u0942\u0938 \u0915\u0930\u093e\u090f\u0901 \u0915\u093f \u0935\u0947 \u0906\u092a\u0915\u0947 \u0932\u093f\u090f \u092e\u093e\u092f\u0928\u0947 \u0930\u0916\u0924\u0947 \u0939\u0948\u0902.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><b>\u0938\u0939\u0940 \u0905\u0935\u0938\u0930: <\/b>\u0905\u092a\u0928\u0947 \u091f\u0949\u092a \u092a\u0930\u092b\u093c\u0949\u0930\u094d\u092e\u0930\u094d\u0938 \u0915\u094b \u0909\u0928\u0915\u0947 \u0915\u0930\u093f\u092f\u0930 \u092e\u0947\u0902 \u0906\u0917\u0947 \u092c\u0922\u093c\u0928\u0947 \u0915\u0947 \u0905\u0935\u0938\u0930 \u0926\u0947\u0902. \u092c\u093e\u0939\u0930\u0940 \u0932\u094b\u0917\u094b\u0902 \u0915\u094b \u0928\u093f\u092f\u0941\u0915\u094d\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u092c\u091c\u093e\u092f \u0905\u092a\u0928\u0940 CS \u091f\u0940\u092e \u0915\u0947 \u0932\u094b\u0917\u094b\u0902 \u0915\u094b \u092e\u0948\u0928\u0947\u091c\u0930 \u0915\u0947 \u092a\u0926 \u092a\u0930 \u092a\u094d\u0930\u092e\u094b\u091f \u0915\u0930\u0947\u0902.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"%e0%a4%85%e0%a4%aa%e0%a4%a8%e0%a5%87-%e0%a4%ab%e0%a4%bc%e0%a5%8d%e0%a4%b0%e0%a4%82%e0%a4%9f%e0%a4%b2%e0%a4%be%e0%a4%87%e0%a4%a8-%e0%a4%b8%e0%a5%8d%e0%a4%9f%e0%a4%be%e0%a4%ab%e0%a4%bc-%e0%a4%95\" class=\"wp-block-heading\"><b>\u0905\u092a\u0928\u0947 \u092b\u093c\u094d\u0930\u0902\u091f\u0932\u093e\u0907\u0928 \u0938\u094d\u091f\u093e\u092b\u093c \u0915\u094b \u0938\u0941\u0928\u0947\u0902 \u0914\u0930 \u0926\u0942\u0938\u0930\u094b\u0902 \u0938\u0947 \u0906\u0917\u0947 \u0930\u0939\u0947\u0902<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0906\u092a\u0915\u0947 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u0930\u094d\u0935\u093f\u0938 \u0911\u092a\u0930\u0947\u0936\u0928 \u0915\u0940 \u0938\u094d\u0925\u093f\u0924\u093f \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u0906\u092a\u0915\u0947 \u0938\u092a\u094b\u0930\u094d\u091f \u090f\u091c\u0947\u0902\u091f \u0915\u0947 \u092a\u093e\u0938 \u0938\u092c\u0938\u0947 \u091c\u093c\u094d\u092f\u093e\u0926\u093e \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u0939\u094b\u0924\u0940 \u0939\u0948. \u0909\u0928\u094d\u0939\u0947\u0902 \u0905\u092a\u0921\u0947\u091f \u0915\u0930\u0924\u0947 \u0930\u0939\u0947\u0902 \u0914\u0930 \u0909\u0928\u094d\u0939\u0947\u0902 \u0905\u092a\u0928\u0940 \u092a\u094d\u0932\u093e\u0928\u093f\u0902\u0917 \u0914\u0930 \u0938\u094d\u091f\u094d\u0930\u0947\u091f\u0947\u091c\u0940 \u092e\u0947\u0902 \u0936\u093e\u092e\u093f\u0932 \u0915\u0930\u0924\u0947 \u0930\u0939\u0947\u0902.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u090f\u091c\u0947\u0902\u091f \u0914\u0930 \u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u0947 \u092c\u0940\u091a \u0930\u094b\u091c\u093c\u093e\u0928\u093e \u0939\u094b\u0928\u0947 \u0935\u093e\u0932\u0947 \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u0936\u0928, \u0906\u092a\u0915\u0947 \u0926\u094d\u0935\u093e\u0930\u093e \u0926\u093f\u090f \u091c\u093e\u0928\u0947 \u0935\u093e\u0932\u0947 \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u0930\u094d\u0935\u093f\u0938 \u0905\u0928\u0941\u092d\u0935 \u0915\u0940 \u092e\u094c\u091c\u0942\u0926\u093e \u0938\u094d\u0925\u093f\u0924\u093f \u0914\u0930 \u092f\u0939 \u0938\u0941\u0927\u093e\u0930 \u0915\u0939\u093e\u0901 \u0915\u093f\u092f\u093e \u091c\u093e \u0938\u0915\u0924\u093e \u0939\u0948, \u0907\u0938 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u092c\u093f\u0928\u093e \u092b\u093c\u093f\u0932\u094d\u091f\u0930 \u0915\u0940 \u0917\u0908 \u0914\u0930 \u090f\u0915\u094d\u0936\u0928 \u0932\u0947\u0928\u0947 \u092f\u094b\u0917\u094d\u092f \u0907\u0928\u0938\u093e\u0907\u091f \u092a\u093e\u0928\u0947 \u0915\u093e \u090f\u0915 \u0936\u093e\u0928\u0926\u093e\u0930 \u091c\u093c\u0930\u093f\u092f\u093e \u0939\u0948.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0915\u0938\u094d\u091f\u092e\u0930\u094d\u0938 \u0915\u094b \u0936\u093e\u0928\u0926\u093e\u0930 \u0905\u0928\u0941\u092d\u0935 \u0926\u0947\u0928\u0947 \u0915\u0940 \u0936\u0941\u0930\u0941\u0906\u0924 \u0906\u092a\u0915\u0947 \u090f\u091c\u0947\u0902\u091f \u0915\u094b \u0935\u0939 \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u0914\u0930 <a href=\"https:\/\/whatsappbusiness.com\/hi\/products\/business-platform\/\" data-creative-detail=\"BusinessWhatsApp_BusinessPlatform_Link\" data-creative-type=\"link\" data-ms=\"{&quot;creative&quot;:&quot;link&quot;,&quot;creative_detail&quot;:&quot;BusinessWhatsApp_BusinessPlatform_Link&quot;}\">\u091f\u0942\u0932\u094d\u0938 \u0926\u0947\u0928\u0947 \u0938\u0947 \u0939\u094b\u0924\u0940 \u0939\u0948 \u091c\u093f\u0928\u0915\u0940 \u0909\u0928\u094d\u0939\u0947\u0902 \u091c\u093c\u0930\u0942\u0930\u0924 \u0939\u094b\u0924\u0940 \u0939\u0948<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u091c\u093e\u0928\u0947\u0902 \u0915\u093f 2023 \u092e\u0947\u0902 \u0915\u0938\u094d\u091f\u092e\u0930 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\u0939\u0948\u0902.<\/p>\n","protected":false},"author":23,"featured_media":9316,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[280],"tags":[],"class_list":["post-9315","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-280"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>2023 \u0915\u0940 \u091f\u0949\u092a \u0915\u0938\u094d\u091f\u092e\u0930 \u0938\u0930\u094d\u0935\u093f\u0938 \u091a\u0941\u0928\u094c\u0924\u093f\u092f\u093e\u0901 + \u0909\u0928\u094d\u0939\u0947\u0902 \u0939\u0932 \u0915\u0930\u0928\u0947 \u0915\u093e \u0924\u0930\u0940\u0915\u093e | WhatsApp for Business<\/title>\n<meta name=\"description\" content=\"\u091c\u093e\u0928\u0947\u0902 \u0915\u093f 2023 \u092e\u0947\u0902 \u0915\u0938\u094d\u091f\u092e\u0930 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