{"id":7057,"date":"2025-06-26T12:14:24","date_gmt":"2025-06-26T16:14:24","guid":{"rendered":"https:\/\/whatsappbusiness.com\/resources\/resource-library\/memaksimalkan-potensi-agen-ai-untuk-interaksi-pelanggan\/"},"modified":"2026-04-30T14:59:59","modified_gmt":"2026-04-30T18:59:59","slug":"forrester-generative-ai-survey","status":"publish","type":"resource","link":"https:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/forrester-generative-ai-survey\/","title":{"rendered":"Memaksimalkan Potensi Agen AI untuk Interaksi Pelanggan"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--1\">\n<h2 id=\"kondisi-agen-ai-dalam-komunikasi-pelanggan\" class=\"wp-block-heading has-text-align-center alignwide\">Kondisi agen AI dalam komunikasi pelanggan<\/h2>\n\n\n\n<p class=\"has-text-align-center alignwide is-typography-preset-body-lg wp-block-paragraph\" style=\"margin-bottom:var(--wp--preset--spacing--32-56)\">Dalam studi ini, Anda akan menemukan insight dari dua survei AI global yang menunjukkan jebakan saat ini dan potensi masa depan dari agen percakapan yang didukung genAI.<\/p>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-0a4dc64c wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<ul class=\"wp-block-list\">\n<li class=\"is-typography-preset-heading-4 wp-block-list-item\" style=\"padding-bottom:var(--wp--preset--spacing--40)\"><strong>Temukan cara beberapa merek menggunakan agen genAI untuk mengubah interaksi pelanggan<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"is-typography-preset-heading-4 wp-block-list-item\" style=\"padding-bottom:var(--wp--preset--spacing--40)\"><strong>Temukan insight survei AI tentang sentimen pelanggan dan bisnis terhadap pengalaman yang didukung genAI<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"is-typography-preset-heading-4 wp-block-list-item\"><strong>Dapatkan rekomendasi utama untuk membantu mempercepat ROI dari agen AI di bisnis Anda<\/strong><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full is-resized has-custom-border\"><img data-dominant-color=\"78726a\" data-has-transparency=\"false\" decoding=\"async\" src=\"https:\/\/whatsapp-business-preprod.go-vip.net\/wp-content\/uploads\/2026\/03\/forrester-genai-infographic_EN.jpg\" alt=\"Infografik yang menampilkan metrik agen AI percakapan yang didukung genAI\" class=\"wp-image-554 not-transparent\" style=\"--dominant-color: #78726a; border-top-left-radius:24px;border-top-right-radius:24px;border-bottom-left-radius:24px;border-bottom-right-radius:24px;width:600px\"\/><\/figure>\n\n\n\n<p class=\"is-typography-preset-body-sm wp-block-paragraph\">Basis: 1.191 direktur ke atas dari Amerika Utara, Amerika Latin, Eropa, Timur Tengah, Afrika, dan Asia Pasifik yang memahami strategi komunikasi bisnis organisasinya dan cara mereka menggunakan AI dalam kasus penggunaan pemasaran dan penjualan. Sumber: Studi yang ditugaskan dan dilakukan oleh Forrester Consulting atas nama Meta, Maret 2025.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-cream wp-pattern-content-banner-split-text-left-cta-right has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-cream--2\">\n<div class=\"wp-block-group alignwide is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-cab5551c wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group wp-container-content-9e2f13cb is-vertical is-layout-flex wp-container-core-group-is-layout-eb0ba1a0 wp-block-group-is-layout-flex\">\n<h2 id=\"unduh-studi-ai\" class=\"wp-block-heading is-typography-preset-heading-3 has-heading-2-font-size is-typography-preset-heading-2\">Unduh studi AI<\/h2>\n\n\n\n<p class=\"is-typography-preset-body-lg wp-block-paragraph\">Dalami insight global tentang genAI untuk membantu bisnis Anda menyelesaikan banyak hal dengan percakapan.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/wp-content\/uploads\/2026\/04\/Build-A-Strong-GenAI-Foundation-To-Maximize-AI-Agent-Potential.pdf\">Unduh sekarang<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-dark-green wp-pattern-content-banner-split-text-left-media-right has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-dark-green--3 wp-block-block\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-3fdce367 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-d03b967c wp-block-group-is-layout-flex\">\n<h2 id=\"sumber-informasi-platform-whatsapp-business\" class=\"wp-block-heading is-typography-preset-heading-1 is-typography-preset-heading-2\">Sumber Informasi Platform WhatsApp Business<\/h2>\n\n\n\n<p class=\"is-typography-preset-body-lg wp-block-paragraph\">Pelajari semua cara yang bisa Anda lakukan untuk membangun hubungan lebih mendalam dan meningkatkan nilai bagi bisnis Anda di seluruh rangkaian perjalanan pelanggan menggunakan platform WhatsApp Business.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-92325df2 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-default has-icon\"><a data-ms=\"{&quot;creative&quot;:&quot;button&quot;,&quot;creative_detail&quot;:&quot;WhatsAppBusinessPlatformResources_WhatsAppBusinessPlatformResources_Footer_Button&quot;}\" class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/whatsapp-business-platform-resources\/\">Sumber Informasi Platform WhatsApp Business<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column wp-pattern-content-banner-split__media is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group wp-pattern-content-banner-split__media-overlap is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-large has-custom-border wp-pattern-content-banner-split__image-back\"><img data-dominant-color=\"9e7c75\" data-has-transparency=\"false\" loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"800\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Business-App-Business-Platform-Content-Hub-2-409416982147677.jpg?w=600\" alt=\"Wanita memegang telepon genggam dan tas sambil berjalan kaki\" class=\"wp-image-798 not-transparent\" style=\"--dominant-color: #9e7c75; border-top-left-radius:12px;border-top-right-radius:12px;border-bottom-left-radius:0px;border-bottom-right-radius:0px\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Business-App-Business-Platform-Content-Hub-2-409416982147677.jpg 600w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Business-App-Business-Platform-Content-Hub-2-409416982147677.jpg?resize=225,300 225w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large has-custom-border wp-pattern-content-banner-split__image-front\"><img data-dominant-color=\"504138\" data-has-transparency=\"false\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Business-App-Business-Platform-Content-Hub-1.jpg?w=700\" alt=\"Pria dan wanita melihat wanita berbagi konten di layar laptopnya\" class=\"wp-image-797 not-transparent\" style=\"--dominant-color: #504138; border-radius:12px\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Business-App-Business-Platform-Content-Hub-1.jpg 700w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Business-App-Business-Platform-Content-Hub-1.jpg?resize=150,150 150w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Business-App-Business-Platform-Content-Hub-1.jpg?resize=300,300 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Perusahaan dalam semua ukuran sedang beralih ke agen AI untuk meningkatkan interaksi pelanggan, dan fondasi AI generatif yang kuat adalah kunci kesuksesannya. Dalam survei AI dari Forrester Consulting yang ditugaskan oleh Meta ini, Anda bisa mempelajari bagaimana konsumen dan pemimpin bisnis beradaptasi dengan naik daunnya genAI dalam perpesanan bisnis.<\/p>\n","protected":false},"author":21,"featured_media":7058,"template":"","meta":{"wab_resource_header_eyebrow_text":"Studi AI","wab_resource_header_button_1_text":"","wab_resource_header_button_1_url":"","wab_resource_header_button_2_text":"Dapatkan studi","wab_resource_header_button_2_url":"\/wp-content\/uploads\/2026\/04\/Build-A-Strong-GenAI-Foundation-To-Maximize-AI-Agent-Potential.pdf","wab_hide_header_excerpt":false,"wab_use_custom_excerpt":false,"wab_custom_excerpt":"","wab_delivery_format":"","wab_external_url":"","wab_file_id":0,"wab_author_name":"","wab_reading_time":0,"wab_difficulty_level":"","wab_content_reviewed_date":"","footnotes":""},"business-size":[326,325],"content-type":[],"product":[313,314,312],"class_list":["post-7057","resource","type-resource","status-publish","has-post-thumbnail","hentry","business-size-perusahaan","business-size-ukm","product-aplikasi-whatsapp-business","product-iklan-yang-mengarahkan-ke-whatsapp","product-platform-whatsapp-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Studi AI: Mempromosikan Interaksi dengan Agen AI | WhatsApp for Business<\/title>\n<meta name=\"description\" content=\"Dampak agen AI pada interaksi pelanggan. Gunakan insight survei AI Forrester untuk mengetahui perkembangan dampak genAI terhadap perpesanan bisnis. Baca sekarang.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/forrester-generative-ai-survey\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Memaksimalkan Potensi Agen AI untuk Interaksi Pelanggan\" \/>\n<meta property=\"og:description\" content=\"Dampak agen AI pada interaksi pelanggan. Gunakan insight survei AI Forrester untuk mengetahui perkembangan dampak genAI terhadap perpesanan bisnis. Baca sekarang.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/forrester-generative-ai-survey\/\" \/>\n<meta property=\"og:site_name\" content=\"WhatsApp for Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/WhatsAppBiz\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-30T18:59:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/forrester-genai-main-tlp.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"818\" \/>\n\t<meta property=\"og:image:height\" content=\"818\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 menit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/resources\\\/resource-library\\\/forrester-generative-ai-survey\\\/\",\"url\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/resources\\\/resource-library\\\/forrester-generative-ai-survey\\\/\",\"name\":\"Studi AI: Mempromosikan Interaksi dengan Agen AI | WhatsApp for Business\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/resources\\\/resource-library\\\/forrester-generative-ai-survey\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/resources\\\/resource-library\\\/forrester-generative-ai-survey\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/whatsappbusiness.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/forrester-genai-main-tlp.jpg\",\"datePublished\":\"2025-06-26T16:14:24+00:00\",\"dateModified\":\"2026-04-30T18:59:59+00:00\",\"description\":\"Dampak agen AI pada interaksi pelanggan. Gunakan insight survei AI Forrester untuk mengetahui perkembangan dampak genAI terhadap perpesanan bisnis. Baca sekarang.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/resources\\\/resource-library\\\/forrester-generative-ai-survey\\\/#breadcrumb\"},\"inLanguage\":\"id\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/resources\\\/resource-library\\\/forrester-generative-ai-survey\\\/\"]}],\"author\":\"WhatsApp for Business\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"id\",\"@id\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/resources\\\/resource-library\\\/forrester-generative-ai-survey\\\/#primaryimage\",\"url\":\"https:\\\/\\\/whatsappbusiness.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/forrester-genai-main-tlp.jpg\",\"contentUrl\":\"https:\\\/\\\/whatsappbusiness.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/forrester-genai-main-tlp.jpg\",\"width\":818,\"height\":818,\"caption\":\"Two women with headsets observing the computer monitor in front of them\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/resources\\\/resource-library\\\/forrester-generative-ai-survey\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Beranda\",\"item\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Sumber informasi\",\"item\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/resources\\\/resource-library\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Memaksimalkan Potensi Agen AI untuk Interaksi Pelanggan\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/#website\",\"url\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/\",\"name\":\"WhatsApp for Business\",\"description\":\"Do more with conversations\",\"publisher\":{\"@id\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"id\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/#organization\",\"name\":\"WhatsApp untuk Bisnis\",\"url\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"id\",\"@id\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/whatsappbusiness.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Digital_Inline_White_RGB_2026.svg\",\"contentUrl\":\"https:\\\/\\\/whatsappbusiness.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Digital_Inline_White_RGB_2026.svg\",\"width\":1487,\"height\":346,\"caption\":\"WhatsApp untuk Bisnis\"},\"image\":{\"@id\":\"https:\\\/\\\/whatsappbusiness.com\\\/id\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/WhatsAppBiz\",\"https:\\\/\\\/www.linkedin.com\\\/showcase\\\/whatsapp-business\",\"https:\\\/\\\/www.instagram.com\\\/whatsappforbusiness\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Studi AI: Mempromosikan Interaksi dengan Agen AI | WhatsApp for Business","description":"Dampak agen AI pada interaksi pelanggan. Gunakan insight survei AI Forrester untuk mengetahui perkembangan dampak genAI terhadap perpesanan bisnis. Baca sekarang.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/forrester-generative-ai-survey\/","og_locale":"id_ID","og_type":"article","og_title":"Memaksimalkan Potensi Agen AI untuk Interaksi Pelanggan","og_description":"Dampak agen AI pada interaksi pelanggan. Gunakan insight survei AI Forrester untuk mengetahui perkembangan dampak genAI terhadap perpesanan bisnis. Baca sekarang.","og_url":"https:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/forrester-generative-ai-survey\/","og_site_name":"WhatsApp for Business","article_publisher":"https:\/\/www.facebook.com\/WhatsAppBiz","article_modified_time":"2026-04-30T18:59:59+00:00","og_image":[{"width":818,"height":818,"url":"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/forrester-genai-main-tlp.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 menit"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/forrester-generative-ai-survey\/","url":"https:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/forrester-generative-ai-survey\/","name":"Studi AI: Mempromosikan Interaksi dengan Agen AI | WhatsApp for Business","isPartOf":{"@id":"https:\/\/whatsappbusiness.com\/id\/#website"},"primaryImageOfPage":{"@id":"https:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/forrester-generative-ai-survey\/#primaryimage"},"image":{"@id":"https:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/forrester-generative-ai-survey\/#primaryimage"},"thumbnailUrl":"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/forrester-genai-main-tlp.jpg","datePublished":"2025-06-26T16:14:24+00:00","dateModified":"2026-04-30T18:59:59+00:00","description":"Dampak agen AI pada interaksi pelanggan. Gunakan insight survei AI Forrester untuk mengetahui perkembangan dampak genAI terhadap perpesanan bisnis. Baca sekarang.","breadcrumb":{"@id":"https:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/forrester-generative-ai-survey\/#breadcrumb"},"inLanguage":"id","potentialAction":[{"@type":"ReadAction","target":["https:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/forrester-generative-ai-survey\/"]}],"author":"WhatsApp for Business"},{"@type":"ImageObject","inLanguage":"id","@id":"https:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/forrester-generative-ai-survey\/#primaryimage","url":"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/forrester-genai-main-tlp.jpg","contentUrl":"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/forrester-genai-main-tlp.jpg","width":818,"height":818,"caption":"Two women with headsets observing the computer monitor in front of them"},{"@type":"BreadcrumbList","@id":"https:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/forrester-generative-ai-survey\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Beranda","item":"https:\/\/whatsappbusiness.com\/id\/"},{"@type":"ListItem","position":2,"name":"Sumber informasi","item":"https:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/"},{"@type":"ListItem","position":3,"name":"Memaksimalkan Potensi Agen AI untuk Interaksi Pelanggan"}]},{"@type":"WebSite","@id":"https:\/\/whatsappbusiness.com\/id\/#website","url":"https:\/\/whatsappbusiness.com\/id\/","name":"WhatsApp for Business","description":"Do more with conversations","publisher":{"@id":"https:\/\/whatsappbusiness.com\/id\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/whatsappbusiness.com\/id\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"id"},{"@type":"Organization","@id":"https:\/\/whatsappbusiness.com\/id\/#organization","name":"WhatsApp untuk Bisnis","url":"https:\/\/whatsappbusiness.com\/id\/","logo":{"@type":"ImageObject","inLanguage":"id","@id":"https:\/\/whatsappbusiness.com\/id\/#\/schema\/logo\/image\/","url":"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/Digital_Inline_White_RGB_2026.svg","contentUrl":"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/Digital_Inline_White_RGB_2026.svg","width":1487,"height":346,"caption":"WhatsApp untuk Bisnis"},"image":{"@id":"https:\/\/whatsappbusiness.com\/id\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/WhatsAppBiz","https:\/\/www.linkedin.com\/showcase\/whatsapp-business","https:\/\/www.instagram.com\/whatsappforbusiness"]}]}},"parsely":{"version":"1.1.0","canonical_url":"https:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/forrester-generative-ai-survey\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Memaksimalkan Potensi Agen AI untuk Interaksi Pelanggan","url":"http:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/forrester-generative-ai-survey\/","mainEntityOfPage":{"@type":"WebPage","@id":"http:\/\/whatsappbusiness.com\/id\/resources\/resource-library\/forrester-generative-ai-survey\/"},"thumbnailUrl":"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/forrester-genai-main-tlp.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/forrester-genai-main-tlp.jpg"},"articleSection":"Uncategorized @id","author":[{"@type":"Person","name":"ryanabeling"}],"creator":["ryanabeling"],"publisher":{"@type":"Organization","name":"WhatsApp for Business","logo":"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/Digital_Inline_White_RGB_2026.svg"},"keywords":[],"dateCreated":"2025-06-26T16:14:24Z","datePublished":"2025-06-26T16:14:24Z","dateModified":"2026-04-30T18:59:59Z"},"rendered":"<script type=\"application\/ld+json\" class=\"wp-parsely-metadata\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"NewsArticle\",\"headline\":\"Memaksimalkan Potensi Agen AI untuk Interaksi Pelanggan\",\"url\":\"http:\\\/\\\/whatsappbusiness.com\\\/id\\\/resources\\\/resource-library\\\/forrester-generative-ai-survey\\\/\",\"mainEntityOfPage\":{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/whatsappbusiness.com\\\/id\\\/resources\\\/resource-library\\\/forrester-generative-ai-survey\\\/\"},\"thumbnailUrl\":\"https:\\\/\\\/whatsappbusiness.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/forrester-genai-main-tlp.jpg?w=150&h=150&crop=1\",\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/whatsappbusiness.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/forrester-genai-main-tlp.jpg\"},\"articleSection\":\"Uncategorized @id\",\"author\":[{\"@type\":\"Person\",\"name\":\"ryanabeling\"}],\"creator\":[\"ryanabeling\"],\"publisher\":{\"@type\":\"Organization\",\"name\":\"WhatsApp for Business\",\"logo\":\"https:\\\/\\\/whatsappbusiness.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Digital_Inline_White_RGB_2026.svg\"},\"keywords\":[],\"dateCreated\":\"2025-06-26T16:14:24Z\",\"datePublished\":\"2025-06-26T16:14:24Z\",\"dateModified\":\"2026-04-30T18:59:59Z\"}<\/script>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/whatsappbusiness.com\/p.js"},"_links":{"self":[{"href":"https:\/\/whatsappbusiness.com\/id\/wp-json\/wp\/v2\/resources\/7057","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/whatsappbusiness.com\/id\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/whatsappbusiness.com\/id\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/whatsappbusiness.com\/id\/wp-json\/wp\/v2\/users\/21"}],"version-history":[{"count":1,"href":"https:\/\/whatsappbusiness.com\/id\/wp-json\/wp\/v2\/resources\/7057\/revisions"}],"predecessor-version":[{"id":7060,"href":"https:\/\/whatsappbusiness.com\/id\/wp-json\/wp\/v2\/resources\/7057\/revisions\/7060"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/whatsappbusiness.com\/id\/wp-json\/wp\/v2\/media\/7058"}],"wp:attachment":[{"href":"https:\/\/whatsappbusiness.com\/id\/wp-json\/wp\/v2\/media?parent=7057"}],"wp:term":[{"taxonomy":"business-size","embeddable":true,"href":"https:\/\/whatsappbusiness.com\/id\/wp-json\/wp\/v2\/business-size?post=7057"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/whatsappbusiness.com\/id\/wp-json\/wp\/v2\/content-type?post=7057"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/whatsappbusiness.com\/id\/wp-json\/wp\/v2\/product?post=7057"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}