{"id":11396,"date":"2024-08-28T00:00:00","date_gmt":"2024-08-28T04:00:00","guid":{"rendered":"https:\/\/whatsappbusiness.com\/resources\/success-stories\/farmacias-del-ahorro\/"},"modified":"2026-04-30T16:03:39","modified_gmt":"2026-04-30T20:03:39","slug":"farmacias-del-ahorro","status":"publish","type":"success-story","link":"https:\/\/whatsappbusiness.com\/id\/resources\/success-stories\/farmacias-del-ahorro\/","title":{"rendered":"Farmacias del Ahorro"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-style-surface-primary wp-pattern-content-logos-text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--1\">\n<div class=\"wp-block-group alignwide wp-pattern-content-logos-text__inner is-layout-grid wp-container-core-group-is-layout-9c165146 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group wp-pattern-content-logos-text__logos is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-612abace wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-fe1e3c8b wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.facebook.com\/FAhorro\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-dominant-color=\"ece5ec\" data-has-transparency=\"false\" style=\"--dominant-color: #ece5ec;\" loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Farmacias-del-Ahorro_LOGO.jpg\" alt=\"Logo Farmacias del Ahorro\" class=\"wp-image-1116 not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Farmacias-del-Ahorro_LOGO.jpg 500w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Farmacias-del-Ahorro_LOGO.jpg?resize=150,150 150w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Farmacias-del-Ahorro_LOGO.jpg?resize=300,300 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-sm wp-block-paragraph\">Brand<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-pattern-content-logos-text__content is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-6da93d19 wp-block-group-is-layout-flex\">\n<h2 id=\"peritel-kesehatan-dan-farmasi-menerapkan-whatsapp-flows-untuk-mempermudah-perjalanan-pelanggan-dalam-meminta-konsultasi-gratis-dengan-spesialis-medis-dan-melaporkan-peningkatan-konsultasi-medis-sebes\" class=\"wp-block-heading is-typography-preset-heading-2 is-typography-preset-heading-4\">Peritel kesehatan dan farmasi menerapkan WhatsApp Flows untuk mempermudah perjalanan pelanggan dalam meminta konsultasi gratis dengan spesialis medis, dan melaporkan peningkatan konsultasi medis sebesar 160%.*<\/h2>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary wp-pattern-stats-grid-2-column-green has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--2\">\n<div class=\"wp-block-group alignwide wp-pattern-stats-grid-2-column-green__grid is-layout-grid wp-container-core-group-is-layout-d65a3a21 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group is-style-surface-light-green wp-pattern-stats-card is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-09b9bc3e wp-block-group-is-layout-flex is-style-surface-light-green--3\">\n<p class=\"has-text-align-center wp-block-tenup-stats has-heading-2-font-size\" data-wp-interactive=\"tenup\/stats\" data-wp-init=\"tenup\/stats::actions.init\" data-stats-initial=\"160\">\n\t160%<\/p>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-md wp-block-paragraph\">peningkatan pada konsultasi medis dibandingkan pendekatan sebelumnya*<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-surface-light-green wp-pattern-stats-card is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-09b9bc3e wp-block-group-is-layout-flex is-style-surface-light-green--4\">\n<p class=\"has-text-align-center wp-block-tenup-stats has-heading-2-font-size\" data-wp-interactive=\"tenup\/stats\" data-wp-init=\"tenup\/stats::actions.init\" data-stats-initial=\"88\">\n\t88%<\/p>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-md wp-block-paragraph\">pelanggan yang disurvei lebih memilih pengalaman konsultasi baru*<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"alignfull has-text-align-center is-typography-preset-label-sm wp-block-paragraph\"><em>*Hasil dilaporkan sendiri dan tidak dapat diidentifikasi berulang. Pada umumnya, setiap hasil yang diharapkan akan berbeda.<\/em><\/p>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--5\">\n<h2 id=\"cerita-mereka\" class=\"wp-block-heading has-text-align-center\">Cerita <mark style=\"background-color:transparent\" class=\"has-green-underline\">Mereka<\/mark><\/h2>\n\n\n\n<h3 id=\"konsultasi-medis-yang-nyaman\" class=\"wp-block-heading has-text-align-center\">Konsultasi medis yang nyaman<\/h3>\n\n\n\n<p class=\"has-text-align-center alignwide is-typography-preset-body-lg wp-block-paragraph\">Farmacias del Ahorro adalah peritel kesehatan dan farmasi yang melayani hampir 15 juta pelanggan di seluruh Meksiko setiap bulannya. Selain menyediakan akses ke obat resep, obat bebas, dan perawatan kesehatan, Farmacias del Ahorro menawarkan kesempatan bagi pelanggan untuk berkonsultasi dengan dokter umum atau spesialis secara virtual dan gratis, untuk menjawab pertanyaan serta memenuhi kebutuhan mereka secara real-time.<\/p>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--6\">\n<h2 id=\"tujuan-mereka\" class=\"wp-block-heading has-text-align-center\"><mark style=\"background-color:transparent\" class=\"has-green-underline\">Tujuan<\/mark> mereka<\/h2>\n\n\n\n<h3 id=\"menyempurnakan-pengalaman-pengguna\" class=\"wp-block-heading has-text-align-center\">Menyempurnakan pengalaman pengguna<\/h3>\n\n\n\n<p class=\"has-text-align-center alignwide is-typography-preset-body-lg wp-block-paragraph\">Pendekatan Farmacias del Ahorro sebelumnya terkait permintaan konsultasi terasa lambat dan sulit untuk dinavigasi. Proses ini membuat waktu tunggu menjadi lama dan menciptakan lebih banyak friksi bagi pelanggan. Tim ini sedang mencari proses janji temu yang mudah digunakan dan lebih cepat.<\/p>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--7\">\n<h2 id=\"solusi-mereka\" class=\"wp-block-heading has-text-align-center\"><mark style=\"background-color:transparent\" class=\"has-green-underline\">Solusi<\/mark> mereka<\/h2>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:25% auto\"><figure class=\"wp-block-media-text__media\"><video autoplay loop muted playsinline data-wab-video-name=\"A user having a conversation using WhatsApp Flows\" controls src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/farmacias-del-ahorro.mp4\"><\/video><\/figure><div class=\"wp-block-media-text__content\">\n<h3 id=\"mengurangi-friksi-menggunakan-flows\" class=\"wp-block-heading is-style-green-line\">Mengurangi friksi menggunakan Flows<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Untuk mempermudah proses permintaan konsultasi, Farmacias del Ahorro bekerja sama dengan Yalo, Meta Business Partner memiliki spesialisasi dalam solusi perdagangan berbasis chat, guna menerapkan WhatsApp Flows dan menyederhanakan pengalaman pelanggan. WhatsApp Flows adalah solusi berbasis API yang dapat membantu bisnis mendesain dan membangun pengalaman pelanggan secara khusus dalam WhatsApp. Tim menggunakan fitur WhatsApp Flows seperti menu pilihan dan bidang input untuk mengurangi waktu yang diperlukan pelanggan untuk meminta konsultasi. Dengan Flows, pelanggan dapat bertemu dengan spesialis secepat satu menit setelah meminta konsultasi.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull wp-pattern-content-centered-quote is-style-surface-cream has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-cream--8\">\n<blockquote class=\"wp-block-quote alignwide has-text-align-center is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"is-typography-preset-heading-3 wp-block-paragraph\">\u201cSetelah menerapkan WhatsApp Flows, rasio konversi kami yang berhasil untuk meminta konsultasi medis gratis meningkat 160%. Dalam survei pelanggan kami, hampir 9 dari 10 responden mengatakan bahwa lebih mudah untuk menggunakan WhatsApp Flows daripada pendekatan sebelumnya. Kami menemukan nilai yang luar biasa setelah menambahkan WhatsApp Flows pada pengalaman pelanggan kami. Setelah ini, kami memutuskan untuk mulai menerapkan Flows dalam contoh penggunaan kami yang paling representatif.\u201d<\/p>\n<cite><strong>Hern\u00e1n Garza Lozano<\/strong><br><br>WhatsApp Product Owner, Farmacias del Ahorro<\/cite><\/blockquote>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--9\">\n<p class=\"wp-block-paragraph\">Tim memutuskan untuk menguji efektivitas pengalaman baru WhatsApp Flows dengan mempromosikannya melalui pesan WhatsApp kepada 400.000 pelanggan yang sudah ada di Meksiko. Setelah mengetuk tautan dalam pesan, pelanggan dapat meminta konsultasi dengan memilih jenis perawatan yang dibutuhkan (dokter umum, dokter gigi, ahli gizi, dokter kulit, dokter anak, atau spesialis kesehatan mental). Setelah memberikan nama dan informasi kontak, pelanggan dapat menyelesaikan permintaan hanya dalam beberapa langkah sederhana. Para pasien menerima pengingat melalui WhatsApp setelah spesialis ditugaskan dan sudah waktunya konsultasi.<\/p>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-f5b8a515 wp-block-group-is-layout-constrained is-style-surface-primary--10\">\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\">\n<h2 id=\"kesuksesan-mereka\" class=\"wp-block-heading has-text-align-center\"><mark style=\"background-color:transparent\" class=\"has-green-underline\">Kesuksesan<\/mark> Mereka<\/h2>\n\n\n\n<p class=\"has-text-align-center alignwide is-typography-preset-body-lg wp-block-paragraph\">Farmacias del Ahorro dan Yalo mengukur hasil kampanye Oktober 2023 ini lalu melaporkan:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img data-dominant-color=\"d54457\" data-has-transparency=\"false\" style=\"--dominant-color: #d54457;\" loading=\"lazy\" decoding=\"async\" width=\"1220\" height=\"816\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Farmacias-del-Ahorro-results.jpg\" alt=\"Farmacias del Ahorro's card\" class=\"wp-image-1117 size-full not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Farmacias-del-Ahorro-results.jpg 1220w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Farmacias-del-Ahorro-results.jpg?resize=300,201 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Farmacias-del-Ahorro-results.jpg?resize=768,514 768w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Farmacias-del-Ahorro-results.jpg?resize=1024,685 1024w\" sizes=\"auto, (max-width: 1220px) 100vw, 1220px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h3 id=\"solusi-yang-lebih-disukai-pelanggan\" class=\"wp-block-heading is-style-green-line\">Solusi yang lebih disukai pelanggan<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">160% peningkatan pada konsultasi medis dibandingkan pendekatan sebelumnya*<\/li>\n\n\n\n<li class=\"wp-block-list-item\">88% responden yang disurvei setelah melewati pengalaman tersebut mengatakan bahwa pendekatan baru lebih mudah digunakan daripada pendekatan perusahaan sebelumnya*<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><em>*Hasil dilaporkan sendiri dan tidak dapat diidentifikasi berulang. Pada umumnya, setiap hasil yang diharapkan akan berbeda.<\/em><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--11\">\n<div class=\"wp-block-group alignwide is-style-surface-dark-green has-global-padding is-layout-constrained wp-container-core-group-is-layout-71f05ff6 wp-block-group-is-layout-constrained is-style-surface-dark-green--12\" style=\"border-radius:25px\">\n<h2 id=\"memulai-bersama-mitra\" class=\"wp-block-heading has-text-align-center is-typography-preset-heading-1 has-brand-green-color has-text-color\">Memulai Bersama Mitra<\/h2>\n\n\n\n<p class=\"has-text-align-center alignwide is-typography-preset-body-lg wp-block-paragraph\">Mitra Platform WhatsApp Business bisa membantu Anda merencanakan, membangun, dan mengintegrasikan WhatsApp sebagai saluran untuk terhubung dengan nasabah.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-aebcc133 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/business.facebook.com\/messaging\/partner-showcase\/?ref=SUCCESS_STORIES\">Cari mitra<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Mempermudah konsultasi medis<\/p>\n","protected":false},"author":7,"featured_media":11397,"template":"","meta":{"wab_header_eyebrow":"Platform Business","wab_hide_header_excerpt":false,"wab_use_custom_excerpt":false,"wab_custom_excerpt":"","wab_company_name":"Farmacias del Ahorro","wab_business_results":null,"wab_testimonial_quote":"\u201cSetelah menerapkan WhatsApp Flows, rasio konversi kami yang berhasil untuk meminta konsultasi medis gratis meningkat 160%. Dalam survei pelanggan kami, hampir 9 dari 10 responden mengatakan bahwa lebih mudah untuk menggunakan WhatsApp Flows daripada pendekatan sebelumnya. Kami menemukan nilai yang luar biasa setelah menambahkan WhatsApp Flows pada pengalaman pelanggan kami. Setelah ini, kami memutuskan untuk mulai menerapkan Flows dalam contoh penggunaan kami yang paling representatif.\u201d","wab_testimonial_name":"Hern\u00e1n Garza Lozano","wab_testimonial_title":"Pemilik Produk WhatsApp, Farmacias del Ahorro","wab_featured_image_caption":"","wab_content_expires":"2028-04-29 20:03:39","_featured_video_id":0,"_featured_video_autoplay":true,"_featured_video_muted":true,"_featured_video_loop":true,"_featured_video_playsinline":true,"footnotes":""},"market":[558],"product":[312],"business-goals":[290],"use-case":[316],"region":[442],"business-size":[326],"industry":[302],"class_list":["post-11396","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","market-meksiko","product-platform-whatsapp-business","business-goals-interaksi","use-case-layanan-pelanggan","region-amerika-latin","business-size-perusahaan","industry-farmasi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - 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