{"id":12387,"date":"2025-10-29T00:00:00","date_gmt":"2025-10-29T04:00:00","guid":{"rendered":"https:\/\/whatsappbusiness.com\/resources\/success-stories\/banco-ciudad\/"},"modified":"2026-04-30T16:55:38","modified_gmt":"2026-04-30T20:55:38","slug":"banco-ciudad","status":"publish","type":"success-story","link":"https:\/\/whatsappbusiness.com\/id\/resources\/success-stories\/banco-ciudad\/","title":{"rendered":"Banco Ciudad"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-style-surface-primary wp-pattern-content-logos-text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--1\">\n<div class=\"wp-block-group alignwide wp-pattern-content-logos-text__inner is-layout-grid wp-container-core-group-is-layout-9c165146 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group wp-pattern-content-logos-text__logos is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-612abace wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-fe1e3c8b wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.facebook.com\/bancociudd\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-dominant-color=\"e9f2f8\" data-has-transparency=\"false\" style=\"--dominant-color: #e9f2f8;\" loading=\"lazy\" decoding=\"async\" height=\"438\" width=\"1024\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/imagen-cabecera-1-.png\" alt=\"Logo Banco Ciudad.\" class=\"wp-image-1363 not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/imagen-cabecera-1-.png 4000w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/imagen-cabecera-1-.png?resize=300,128 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/imagen-cabecera-1-.png?resize=768,329 768w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/imagen-cabecera-1-.png?resize=1024,438 1024w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/imagen-cabecera-1-.png?resize=1536,657 1536w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/imagen-cabecera-1-.png?resize=2048,876 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-sm wp-block-paragraph\">Brand<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-fe1e3c8b wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img data-dominant-color=\"e3d7dc\" data-has-transparency=\"false\" style=\"--dominant-color: #e3d7dc;\" loading=\"lazy\" decoding=\"async\" width=\"316\" height=\"92\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Screenshot-2025-09-12-at-11.08.26-AM.png\" alt=\"Logo Chattigo.\" class=\"wp-image-1878 not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Screenshot-2025-09-12-at-11.08.26-AM.png 316w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Screenshot-2025-09-12-at-11.08.26-AM.png?resize=300,87 300w\" sizes=\"auto, (max-width: 316px) 100vw, 316px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-sm wp-block-paragraph\">Penyedia Solusi WhatsApp Business<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-pattern-content-logos-text__content is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-6da93d19 wp-block-group-is-layout-flex\">\n<h2 id=\"bank-asal-argentina-ini-menggunakan-platform-whatsapp-business-dan-pesan-utilitas-di-whatsapp-untuk-mendukung-asisten-perbankan-otomatisnya-bit-bagi-nasabah-bisnis-dan-konsumen-hasilnya-interaksi\" class=\"wp-block-heading is-typography-preset-heading-2 is-typography-preset-heading-4\">Bank asal Argentina ini menggunakan Platform WhatsApp Business dan pesan utilitas di WhatsApp untuk mendukung asisten perbankan otomatisnya, Bit, bagi nasabah bisnis dan konsumen. Hasilnya, interaksi nasabah meningkat, percakapan nasabah dengan agen live menjadi lebih sedikit, dan skor kepuasan meningkat.*<\/h2>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary wp-pattern-stats-grid-3-column-green has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--2\">\n<div class=\"wp-block-group alignwide wp-pattern-stats-grid-3-column-green__grid is-layout-grid wp-container-core-group-is-layout-d65a3a21 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group is-style-surface-light-green wp-pattern-stats-card is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-09b9bc3e wp-block-group-is-layout-flex is-style-surface-light-green--3\">\n<p class=\"has-text-align-center wp-block-tenup-stats has-heading-2-font-size\" data-wp-interactive=\"tenup\/stats\" data-wp-init=\"tenup\/stats::actions.init\" data-stats-initial=\"51\">\n\t51%<\/p>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-md wp-block-paragraph\">peningkatan total interaksi nasabah di WhatsApp, yang diatribusikan ke Platform WhatsApp Business dan pesan utilitas di WhatsApp*<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-surface-light-green wp-pattern-stats-card is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-09b9bc3e wp-block-group-is-layout-flex is-style-surface-light-green--4\">\n<p class=\"has-text-align-center wp-block-tenup-stats has-heading-2-font-size\" data-wp-interactive=\"tenup\/stats\" data-wp-init=\"tenup\/stats::actions.init\" data-stats-initial=\"15\">\n\t15 poin<\/p>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-md wp-block-paragraph\">penurunan kasus yang ditangani agen live, dikaitkan ke Platform WhatsApp Business dan pesan utilitas di WhatsApp*<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-surface-light-green wp-pattern-stats-card is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-09b9bc3e wp-block-group-is-layout-flex is-style-surface-light-green--5\">\n<p class=\"has-text-align-center wp-block-tenup-stats has-heading-2-font-size\" data-wp-interactive=\"tenup\/stats\" data-wp-init=\"tenup\/stats::actions.init\" data-stats-initial=\"18\">\n\t18 poin<\/p>\n\n\n\n<p class=\"has-text-align-center is-typography-preset-body-md wp-block-paragraph\">peningkatan skor kepuasan nasabah, yang dikaitkan ke Platform WhatsApp Business dan pesan utilitas di WhatsApp*<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"alignfull has-text-align-center is-typography-preset-label-sm wp-block-paragraph\"><em>*Hasil dilaporkan sendiri dan tidak dapat diidentifikasi berulang. Pada umumnya, setiap hasil yang diharapkan akan berbeda.<\/em><\/p>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--6\">\n<h2 id=\"cerita-mereka\" class=\"wp-block-heading has-text-align-center\">Cerita <mark style=\"background-color:transparent\" class=\"has-green-underline\">Mereka<\/mark><\/h2>\n\n\n\n<h3 id=\"berkomitmen-pada-inovasi\" class=\"wp-block-heading has-text-align-center\">Berkomitmen pada inovasi<\/h3>\n\n\n\n<p class=\"has-text-align-center alignwide is-typography-preset-body-lg wp-block-paragraph\">Banco Ciudad yang berbasis di Argentina menunjukkan komitmennya terhadap inklusi keuangan dan inovasi teknologi dengan melengkapi layanan di lokasi bank fisiknya dengan dukungan digital 24\/7.<\/p>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--7\">\n<h2 id=\"tujuan-mereka\" class=\"wp-block-heading has-text-align-center\"><mark style=\"background-color:transparent\" class=\"has-green-underline\">Tujuan<\/mark> mereka<\/h2>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile\"><div class=\"wp-block-media-text__content\">\n<h3 id=\"layanan-perbankan-yang-dipersonalisasi\" class=\"wp-block-heading is-style-green-line\">Layanan perbankan yang dipersonalisasi<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Untuk memastikan layanan yang dipersonalisasi bagi nasabah bisnis dan konsumen sekaligus memenuhi permintaan interaksi digital yang terus meningkat, Banco Ciudad bermitra dengan Meta Business Partner Chattigo dalam mengembangkan asisten perbankan otomatis Bit yang bisa diakses melalui WhatsApp.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img data-dominant-color=\"858a91\" data-has-transparency=\"false\" style=\"--dominant-color: #858a91;\" loading=\"lazy\" decoding=\"async\" width=\"1056\" height=\"1410\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Screenshot-2025-09-12-at-11.15.31-AM.png\" alt=\"The Bit logo.\" class=\"wp-image-1879 size-full not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Screenshot-2025-09-12-at-11.15.31-AM.png 1056w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Screenshot-2025-09-12-at-11.15.31-AM.png?resize=225,300 225w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Screenshot-2025-09-12-at-11.15.31-AM.png?resize=768,1025 768w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Screenshot-2025-09-12-at-11.15.31-AM.png?resize=767,1024 767w\" sizes=\"auto, (max-width: 1056px) 100vw, 1056px\" \/><\/figure><\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull wp-pattern-content-centered-quote is-style-surface-cream has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-cream--8\">\n<blockquote class=\"wp-block-quote alignwide has-text-align-center is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"is-typography-preset-heading-3 wp-block-paragraph\">\u201cBit telah memosisikan dirinya sebagai sumber daya strategis untuk masa depan Banco Ciudad berkat saluran WhatsApp, yang memungkinkan bank menawarkan pengalaman yang akrab, segera, dan sangat dipersonalisasi kepada nasabah. Kesuksesan bank ini terletak pada peningkatan berkelanjutan dan inovasi terus-menerus yang terintegrasi melalui WhatsApp, cepat beradaptasi dengan kebutuhan nasabah, dan membuat hidup nasabah lebih mudah secara berkelanjutan.\u201d<\/p>\n<cite><strong>Pablo Llobet<\/strong><br><br>Customer Experience Manager, Banco Ciudad<\/cite><\/blockquote>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--9\">\n<h2 id=\"solusi-mereka\" class=\"wp-block-heading has-text-align-center\"><mark style=\"background-color:transparent\" class=\"has-green-underline\">Solusi<\/mark> mereka<\/h2>\n\n\n\n<div class=\"wp-block-group alignwide wp-pattern-media-text-split wp-pattern-media-text-split--app-left is-layout-flow wp-container-core-group-is-layout-f85fdb2c wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wp-pattern-media-text-split__media is-layout-flow wp-block-group-is-layout-flow\"><div style=\"--device-bezel-side:5.33%;--device-screen-bg:#000000\" class=\"wp-block-wab-device-frame\">\n\t<img class=\"wp-block-wab-device-frame__top\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-top.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" \/>\n\t<div class=\"wp-block-wab-device-frame__middle\" style=\"background-image:url(https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-mid.png)\">\n\t\t<div class=\"wp-block-wab-device-frame__screen\">\n\n<figure class=\"wp-block-video\"><video data-wab-video-name=\"The Bit user experience on a mobile phone.\" height=\"848\" style=\"aspect-ratio: 384 \/ 848;\" width=\"384\" autoplay=\"\" controls=\"\" loop=\"\" muted=\"\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/04\/banco-ciudad.mp4\" playsinline=\"\"><\/video><\/figure>\n\n<\/div>\n\t<\/div>\n\t<img class=\"wp-block-wab-device-frame__bottom\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-bottom.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" \/>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-pattern-media-text-split__text is-layout-flow wp-container-core-group-is-layout-3fdb7119 wp-block-group-is-layout-flow\">\n<h3 id=\"dukungan-pesan-otomatis\" class=\"wp-block-heading is-style-green-line\">Dukungan pesan otomatis<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nasabah bisnis dan konsumen bisa mengakses lebih dari 60 layanan rekening dengan mengirim pesan langsung ke Bit di Platform WhatsApp Business. Layanan otomatis Bit mencakup penjadwalan dan pengelolaan janji temu, aktivasi kartu kredit, pelacakan pengiriman kartu, pertanyaan tentang saldo dan transaksi, serta keluhan nasabah. Nasabah juga bisa meminta mengirim pesan ke agen pelanggan live jika permintaannya perlu dukungan tambahan.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-5941bf96 wp-block-group-is-layout-constrained is-style-surface-primary--10\">\n<div class=\"wp-block-group alignwide wp-pattern-media-text-split wp-pattern-media-text-split--app-right is-layout-flow wp-container-core-group-is-layout-f85fdb2c wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wp-pattern-media-text-split__media is-layout-flow wp-block-group-is-layout-flow\"><div style=\"--device-bezel-side:5.33%;--device-screen-bg:#000000\" class=\"wp-block-wab-device-frame\">\n\t<img class=\"wp-block-wab-device-frame__top\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-top.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" \/>\n\t<div class=\"wp-block-wab-device-frame__middle\" style=\"background-image:url(https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-mid.png)\">\n\t\t<div class=\"wp-block-wab-device-frame__screen\">\n\n<figure class=\"wp-block-image\"><img data-dominant-color=\"b8ccd1\" data-has-transparency=\"false\" style=\"--dominant-color: #b8ccd1;\" loading=\"lazy\" decoding=\"async\" width=\"375\" height=\"828\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Banco-Ciudad-Whatsapp-screenshot.jpg\" alt=\"Gambar pengalaman pengguna Bit di telepon seluler.\" class=\"wp-image-480 not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Banco-Ciudad-Whatsapp-screenshot.jpg 375w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/Banco-Ciudad-Whatsapp-screenshot.jpg?resize=136,300 136w\" sizes=\"auto, (max-width: 375px) 100vw, 375px\" \/><\/figure>\n\n<\/div>\n\t<\/div>\n\t<img class=\"wp-block-wab-device-frame__bottom\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/themes\/wab-theme\/assets\/images\/devices\/generic-white-bottom.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" \/>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-pattern-media-text-split__text is-layout-flow wp-container-core-group-is-layout-3fdb7119 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Tim juga mengirim pesan utilitas di WhatsApp sebagai komponen utama dari strategi dukungan nasabahnya. Banco Ciudad menggunakan pesan utilitas untuk mengirim klarifikasi aktivasi rekening, pesan pemulihan layanan, notifikasi penundaan dukungan, pengingat pengambilan kartu, pengingat pembayaran, pembaruan status transaksi, dan survei nasabah. Pesan-pesan ini dipersonalisasi dan menyertakan detail kontekstual yang jelas serta tombol ajakan bertindak yang memudahkan nasabah mengambil langkah berikutnya dan mendapatkan informasi lebih lanjut atau menyelesaikan masalah mereka.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-container-core-group-is-layout-f5b8a515 wp-block-group-is-layout-constrained is-style-surface-primary--11\">\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\">\n<h2 id=\"kesuksesan-mereka\" class=\"wp-block-heading has-text-align-center\"><mark style=\"background-color:transparent\" class=\"has-green-underline\">Kesuksesan<\/mark> Mereka<\/h2>\n\n\n\n<h3 id=\"peningkatan-otomatisasi-dan-skor-kepuasan-nasabah\" class=\"wp-block-heading has-text-align-center\">Peningkatan otomatisasi dan skor kepuasan nasabah<\/h3>\n\n\n\n<p class=\"has-text-align-center alignwide is-typography-preset-body-lg wp-block-paragraph\">Banco Ciudad dan Chattigo mengukur kinerja Bit selama periode lima bulan (1 Januari\u20138 Juni 2025) dan melaporkan:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img data-dominant-color=\"9a9d9f\" data-has-transparency=\"false\" style=\"--dominant-color: #9a9d9f;\" loading=\"lazy\" decoding=\"async\" width=\"3942\" height=\"3456\" src=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/fachadas02.JPG\" alt=\"A Banco Ciudad branch.\" class=\"wp-image-1113 size-full not-transparent\" srcset=\"https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/fachadas02.JPG 3942w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/fachadas02.JPG?resize=300,263 300w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/fachadas02.JPG?resize=768,673 768w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/fachadas02.JPG?resize=1024,898 1024w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/fachadas02.JPG?resize=1536,1347 1536w, https:\/\/whatsappbusiness.com\/wp-content\/uploads\/2026\/03\/fachadas02.JPG?resize=2048,1796 2048w\" sizes=\"auto, (max-width: 3942px) 100vw, 3942px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">51% peningkatan total interaksi nasabah di WhatsApp, yang dikaitkan ke Platform WhatsApp Business dan pesan utilitas di WhatsApp*<\/li>\n\n\n\n<li class=\"wp-block-list-item\">15 poin penurunan kasus yang diberikan ke agen live, dikaitkan ke Platform WhatsApp Business dan pesan utilitas di WhatsApp*<\/li>\n\n\n\n<li class=\"wp-block-list-item\">18 poin peningkatan skor kepuasan nasabah, yang diatribusikan ke Platform WhatsApp Business dan pesan utilitas di WhatsApp*<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-center alignwide wp-block-paragraph\"><em>*Hasil dilaporkan sendiri dan tidak dapat diidentifikasi berulang. Pada umumnya, setiap hasil yang diharapkan akan berbeda.<\/em><\/p>\n<\/div>\n\n<div class=\"wp-block-group alignfull is-style-surface-primary has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-surface-primary--12\">\n<div class=\"wp-block-group alignwide is-style-surface-dark-green has-global-padding is-layout-constrained wp-container-core-group-is-layout-71f05ff6 wp-block-group-is-layout-constrained is-style-surface-dark-green--13\" style=\"border-radius:25px\">\n<h2 id=\"memulai-bersama-mitra\" class=\"wp-block-heading has-text-align-center is-typography-preset-heading-1 has-brand-green-color has-text-color\">Memulai Bersama Mitra<\/h2>\n\n\n\n<p class=\"has-text-align-center alignwide is-typography-preset-body-lg wp-block-paragraph\">Mitra Platform WhatsApp Business bisa membantu Anda merencanakan, membangun, dan mengintegrasikan WhatsApp sebagai saluran untuk terhubung dengan nasabah.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-aebcc133 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/business.facebook.com\/messaging\/partner-showcase\/?ref=SUCCESS_STORIES\">Cari mitra<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Mengotomatiskan layanan perbankan dan meningkatkan kepuasan nasabah dengan Platform WhatsApp Business dan pesan utilitas di WhatsApp<\/p>\n","protected":false},"author":12,"featured_media":12388,"template":"","meta":{"wab_header_eyebrow":"Platform Business","wab_hide_header_excerpt":false,"wab_use_custom_excerpt":false,"wab_custom_excerpt":"","wab_company_name":"Banco Ciudad","wab_business_results":null,"wab_testimonial_quote":"\u201cBit telah memosisikan dirinya sebagai sumber daya strategis untuk masa depan Banco Ciudad berkat saluran WhatsApp, yang memungkinkan bank menawarkan pengalaman yang akrab, segera, dan sangat dipersonalisasi kepada nasabah. Kesuksesan bank ini terletak pada peningkatan berkelanjutan dan inovasi terus-menerus yang terintegrasi melalui WhatsApp, cepat beradaptasi dengan kebutuhan nasabah, dan membuat hidup nasabah lebih mudah secara berkelanjutan.\u201d","wab_testimonial_name":"Pablo Llobet","wab_testimonial_title":"Manajer Pengalaman Pelanggan, Banco Ciudad","wab_featured_image_caption":"","_featured_video_id":0,"_featured_video_autoplay":true,"_featured_video_muted":true,"_featured_video_loop":true,"_featured_video_playsinline":true,"footnotes":""},"business-size":[325],"industry":[299],"market":[581],"use-case":[318],"region":[442],"business-goals":[],"product":[312],"class_list":["post-12387","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","business-size-ukm","industry-layanan-keuangan","market-argentina","use-case-pesan-utilitas","region-amerika-latin","product-platform-whatsapp-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin 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