Success Stories
See how businesses like yours are transforming customer engagement, driving conversions, and improving ROI with the help of WhatsApp for Business solutions.
WhatsApp Business gives organizations of any size, across the globe, the power to turn customer connections into conversations that impact their bottom line.
“WhatsApp has become an essential part of our ecommerce strategy at Mercedes-AMG PETRONAS F1 Team. It allows us to engage with our customers in a space that feels personal and familiar, while allowing support teams to deliver fast, high-quality service. It’s helped us elevate the customer experience and drive efficiency across the board.”
Bradley Lord
Team Representative & Chief Communications Officer, Mercedes-AMG
PETRONAS F1 Team
“Our results from 2023 clearly demonstrate the profound impact of integrating WhatsApp with our ongoing CRM and CLM efforts to drive better performance for the business. These campaigns led to significant improvements in customer retention, operational efficiency and overall business performance, with notable increases in sales and ROI.”
Mayank Singh
Chief Digital Officer and Vice President, Domino’s Pizza Indonesia
“By integrating discovery, decision-making, and payments into a single conversation using WhatsApp’s powerful solutions, we have not only made shopping more convenient but also more engaging. Our customers have responded incredibly positively, and the results speak for themselves. We believe this is the future of retail, and WhatsApp is helping us make it happen.”
Frederico Trajano
CEO, Magalu
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Sem Parar
Sem Parar enabled frictionless toll payments with Meta Business Agent Platform on WhatsApp
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Coca-Cola
Coca-Cola increased customer survey completions at a lower cost using ads that click to WhatsApp and WhatsApp Flows
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NatWest Group
NatWest Group improved business customer response times and reduced costs by sending utility messages on WhatsApp to verify important transactions
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Capitec Bank
Capitec Bank improved its customer support services by launching a conversational banking experience on WhatsApp Business Platform
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Toyota Zento
Achieving a 40X return on investment with personalized service reminders sent via utility messages on WhatsApp.
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Magalu
Creating an AI-enabled conversational commerce experience at scale with WhatsApp
Transform your business
WhatsApp Business Platform is for medium to large businesses who are looking to scale engagement of audiences, accelerate sales and drive better customer support outcomes.