Travel & Mobility
Every journey starts with a conversation
From inspiration to post-trip loyalty, leaders in travel build their entire customer experience in one WhatsApp chat.
Travel brands win on WhatsApp
Growth, efficiency, retention. It all happens through conversations.
Drive revenue and conversions
Turn browsing interest into direct relationships that bring travelers from discovery to confirmed booking and beyond. A consistent chat on a trusted channel.
Reduce cost to serve
Resolve issues proactively with automated confirmations, itinerary changes, and disruption updates. Keep your support teams focused on the most valuable engagements.
Build loyalty and lifetime value
Keep the whole travel history in one conversation, so recommendations and rewards reflect each customer’s personalized journey with you.
AI-enabled booking, right in the chat
A leader in car rentals, Movida uses Meta Business Agent to deliver customers an end-to-end experience on WhatsApp, from vehicle selection to reservation and payment.
54%
conversion rate increase vs. Movida’s historical best-ever performance
85%
of customer conversations resolved autonomously by Meta Business Agent
Travel use cases
One conversation for every touchpoint
Travel brands are driving results on WhatsApp at every stage of the customer journey.
Travelers check availability and book rooms, tours, or vehicles within a conversational chat, turning messaging into a discovery and sales engine.
Success stories
Real results in travel
Explore how leading brands improve the customer experience and business outcomes on WhatsApp.
End-to-end car rental booking
Bringing fast, scaled, personalized service to life across the entire rental experience.
Value across the customer journey
Delivering flight updates, scaling marketing performance, and securely verifying customers.
High-stakes customer service
Keeping customers informed with essential flight updates that previously got lost in email.
Real-time updates and virtual assistance
Driving high customer satisfaction with intelligent support on a channel travelers know and trust.
Post-purchase engagement
Enhancing the customer experience and growing revenue with travel alerts and upgrade offers.
Best-in-class experiences on the road
Upgrading from SMS to unlock new revenue streams and level up communications with riders.