Brand
Owner Verónica Guevara used Business AI on WhatsApp to immediately engage with customers 24/7 and respond to frequently asked questions. She credits Business AI on WhatsApp with an 80% decrease in the time she spends personally responding to customers.*
Their Story
Handcrafted by artisans
Albor Arte Mx specializes in sourcing and reselling handcrafted jewelry made by artisans throughout Mexico. It’s labor of love for solopreneur Verónica Guevara. Despite her full-time career as a marketing specialist, she still devotes much of her free time to celebrating and promoting the work of Mexican artisans as the owner and sole employee of Albor Arte Mx.
Guevara travels throughout Mexico—including to Chiapas, Michoacán, Puebla, Jalisco, Oaxaca and Querétaro—to source the hand-crafted jewelry that she resells from her Monterrey showroom.
Their Goal
Prompt customer service
Given her busy schedule, Guevara has to make the most of every moment to keep Albor Arte Mx running smoothly. In the past, much of her time was spent personally responding to customer questions on WhatsApp, and she worried about leaving questions unanswered when she was busy with other essential tasks.
“Business AI on WhatsApp answers customers instantly, at any time. I love that it gives suggestions for other products, which is something I never did before. It’s really cool that it even sends photos.”
Verónica Guevara
Owner & Solopreneur, Albor Arte Mx
Their Solution
Business AI as a customer service assistant
Guevara started using Business AI on WhatsApp to quickly respond to customers and answer frequently asked questions, which has freed up more time for her to spend on other aspects of the business.
Now, when customers message Albor Arte Mx on WhatsApp, Business AI immediately engages them and helps provide the information they need. Guevara steps in to take over the conversation once the client indicates that they are ready to make a purchase. She estimates that Business AI on WhatsApp has reduced her time spent responding to customers by about 80%.*
“If I’m busy, I become terse and don’t answer in detail. Business AI, on the other hand, is always friendly. I also like that it follows up if a person doesn’t answer.”
Verónica Guevara
Owner & Solopreneur, Albor Arte Mx
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